Customer Service No Degree

Donald C Brown JR

Statesville NC ***** 1-843-***-**** ***********@*****.***

PROFESSIONAL SUMMARY:

An U.S. Army veteran that is a well-qualified professional accustomed to competently managing multiple assignments in a fast-paced environment requiring efficiency and accuracy. Team player with exceptional interpersonal and communication skills and the ability to motivate personnel, conduct performance evaluation reviews, and ensure compliance with standard operating procedures.

RELATED SKILLS:

•Ability to multi-task to showcase effectiveness

•Strong organizational, leadership skills, and training experience.

•Stellar customer service that allow 100% customer satisfaction

•Active Listening - give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

•Navigating software: MS Word, MS Excel, PowerPoint

EDUCATION:

Associate of Science in Broadcasting City College, Fort Lauderdale, FL (no degree) 03/2017/ to 10/2018

B.S in Psychology Capella, Minneapolis, MN (no degree) 03/2015/ to 10/2016

PROFESSIONAL EXPERIENCE:

Home Paramount - (Termite Technician) Statesville, NC 07-10-2023 to 06-01-2024

•Conducting thorough interior and exterior inspections to locate dangerous, destructive or annoying pests

•Offering sound advice on both chemical and natural pest control remediation options

•Providing estimates for one-time treatments and continual maintenance

•Setting traps for rodents

•Spraying perimeters of homes and structures for termites, ants, cockroaches and other insects

•Safely and efficiently removing wasp, hornet and bee nests

•Strategically positioning bait pellets to eliminate rats and mice

•Covering holes and cracks with foam, mesh and wood to hinder rodent and insect entry

•Recommending additional products and services for effective pest control

LongHorn - (Food Prep Technician) Statesboro, GA 03-10-2023 to 05-01-2023

•Prepare all food items according to standard recipes and menu specifications

•Ensure that all products are of the highest quality, freshness, and taste

•Maintain a clean and organized work area at all times

•Follow proper safety and sanitation guidelines when handling food and equipment

•Monitor product freshness and rotate stock as needed

•Assist in training new line cooks on proper cooking techniques and procedures

•Work with other kitchen staff to ensure efficient workflow during peak hours

•Prepare ingredients for use in dishes, including washing, chopping, marinating, and seasoning

•Cook meats, fish, vegetables, and other foods according to recipes or customer orders

•Plate and garnish dishes according to restaurant standards

•Monitor food temperatures throughout the cooking process to ensure food safety

•Clean and sanitize all kitchen surfaces and equipment after each shift

Synergy - (Unarmed security) Bluffton, SC 01-06-2023 to 04-01-2023

•Presenting at all times, a smart, alert, and visible security presence at the premises of our clients.

•Conducting shift handover procedures at the start and end of each shift to ensure all matters of concern or note occurring during a shift are passed on for the purposes of service and incident management continuity

•Writing complete and accurate handover and incident reports and taking appropriate action as required on all reports passed to you at the commencement or during a duty shift

•Ensuring the safety and security of our clients’ buildings and assets by complying with safe working procedures and carrying out all security duties as specified, including internal and external patrols, monitoring CCTV, searching people and vehicles as examples

•Reporting any security events and dealing with emergency situations, including initial alerts and evacuations, in accordance with site procedures

•Working as part of a team to provide conflict resolution assistance at client premises

•Greeting, assisting and directing members of the public visiting the premises of our client

Technical College of The Lowcountry - (Groundskeeper Manager) Bluffton, SC 03-10-2022 to 02-15-2023

•Cleans offices, rooms, hallways, lobbies, rest rooms, elevators and stairways.

•Sweeps, mops, vacuum, scrubs, waxes and polishes floors.

•Vacuum rugs, carpets and upholstered furniture.

•Dusts furniture and fixtures.

•Disposes of trash and waste. Dispose of recycled can/bottle containers.

•Keep grounds free of debris. Monitor all areas for needed custodial and /or maintenance work.

•Monitors inventories in the custodial closet. Attend training and safety meetings and other related meetings; follow all safety policies and procedures. Assists with setup of facilities for meetings, classrooms, conferences, events, etc.

Allied Universal - (Unarmed security) Orlando Fl to Bluffton, SC 12-06-2019 to 02-01-22

•Presenting at all times, a smart, alert, and visible security presence at the premises of our clients.

•Conducting shift handover procedures at the start and end of each shift to ensure all matters of concern or note occurring during a shift are passed on for the purposes of service and incident management continuity

•Writing complete and accurate handover and incident reports and taking appropriate action as required on all reports passed to you at the commencement or during a duty shift

•Ensuring the safety and security of our clients’ buildings and assets by complying with safe working procedures and carrying out all security duties as specified, including internal and external patrols, monitoring CCTV, searching people and vehicles as examples

•Reporting any security events and dealing with emergency situations, including initial alerts and evacuations, in accordance with site procedures

•Working as part of a team to provide conflict resolution assistance at client premises

•Greeting, assisting and directing members of the public visiting the premises of our client

Aptive Environmental Pest Control - (Pest control Technician) Orlando, FL 04-06-2019 to 10-15-2019

•Conducting thorough interior and exterior inspections to locate dangerous, destructive or annoying pests

•Offering sound advice on both chemical and natural pest control remediation options

•Providing estimates for one-time treatments and continual maintenance

•Setting traps for rodents

•Spraying perimeters of homes and structures for termites, ants, cockroaches and other insects

•Safely and efficiently removing wasp, hornet and bee nests

•Strategically positioning bait pellets to eliminate rats and mice

•Covering holes and cracks with foam, mesh and wood to hinder rodent and insect entry

•Recommending additional products and services for effective pest control

All City Management Service- ( Cross Guard) Palm Beach Garden,Fl 09-01-2018 to 02-15-2019

•Enforcing traffic ordinances at a school crossing zone

•Recording names of operators and license numbers of vehicles violating traffic regulations at a school crosswalk, and reporting violations to the Police Department

•Performing other job duties as assigned.

•Ensuring the safety of children by directing traffic and assisting children in crossing the street safely.

•Wearing a reflective vest and using a stop sign to direct traffic around an intersection.

•Ensuring that students are aware of hazards when crossing the street or road.

•Performing routine pedestrian safety work in the vicinity of a school and guiding school children at intersections before and after school

Dollar Tree- ( Seasonal Stocker) Palm Beach Garden, Fl 10-01-2016 to 02-15-2017

•Perform general stocking duties on a daily basis including storing and stocking products in/on bins, pallets, shelves, racks, and refrigerators

•Move, handle, and transport finished products, material, or supplies to other departments by utilizing hand jacks, lift carts, and other means of transportation

•Load, unload, and move heavy, bulky products

•Keep the work area clean, organized, and free of hazards (including backroom and shelves), and dispose of trash

•Help and assist customers in finding merchandise and providing them with information

•Follow safety policies and procedures, and encourage colleagues to do the same

Twisted Oaks - (Dishwasher) Statesville, NC 12-01-2015 to 03-12-2016

•Collected used kitchenware from dining and kitchen areas

•Loaded and unloaded dishwashing machines

•Washed specific items by hand (e.g. wooden cutting boards, large pots and delicate china)

•Stored clean dishes, glasses and equipment appropriately

•Set up workstations before meal prep begins

•Ensured there are always enough clean dishes, glasses and utensils, especially during peak hours

•Maintained cleaning supplies stock (e.g. detergents) and place orders when necessary

•Checked washing machines’ operation and promptly report any technical/performance issues

•Sanitized the kitchen area, including the floor

YMCA-(Youth Sports Assistant) El Paso, Texas 08- 01-2011 to 11-11-2014

•Assisted in the planning, organizing and administration of all programs and activities within the youth sports department

•Recruited, trained, supervised, evaluated and recognized all staff volunteers of the department

•Interpreted and communicated services, activities, philosophy and objectives of the department to the staff volunteers

•Provided continuous feedback to the Youth Sports Director

•Reported any maladjusted or criminal behavior that might damage individuals or the reputation of the camp to supervisor including reporting any suspected child abuse

US Army-(Food Specialist) Germany to El Paso, Texas 10- 31-2008 to 06-14-2014

•Provided leadership and managed the unit/program/department; make decisions; solve problems; developed unit procedures; developed records/files; conducted meetings; represented unit/department/program at internal and external meetings

•Managed employees and team performance; provided new employee orientation; provided adequate training for employees; coached, counseled and motivated employees; evaluated employees; investigated complaints or performance concerns

•Ensure effective employee/labor relations; created an ethical, non-discriminatory and safe work environment; established effective communication methods

References Upon Request

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