Customer Service Call Center
Resume:
Bullhead City, AZ *****
*********@*****.***
DAWN MARTINEZ
SKILLS
Over 20 years customer service experience. Knowledgeable with PC and Mac, Microsoft Word and Excel. Excellent phone skills, including in a call center environment. I am a quick learner.
EXPERIENCE
Conduent
June 2021-August 2024
● Handled technical support customer service calls in a high call volume environment
● Assisted Tier 1 advisors, as a Tier 2 advisor, and took over calls as needed
● Worked with customers to solve technical issues
● Mentored new advisors
Goodwill, Bullhead City, AZ - Processor
July 2019 - April 2020
● Sort through clothes brought in by donations
● Hang and price clothes according to company policies United States Post Office, Bullhead City, AZ - City Carrier Assistant
March 2019- June 2019
● Delivered mail
● Cased in mail, loaded mail truck
● Maintained safety while driving
Riverside Resort and Casino, Laughlin, NV — Air Program Representative/Trainer
January 2015 - March 2019
● Assisted guests in making charter flight reservations, when they called in.
● Assisted guests with any questions or problems they might have.
● Greeted guests at the airport.
● Trained new employees.
Walmart, Bullhead City, AZ — Store Associate
October 2014 - January 2015
● Stocked shelves and helped make sure department looked good.
● Assisted customers.
Landmark Aviation, Bullhead City, AZ — Customer Service Representative
November 2009 - September 2014
● Checked passengers onto the flight.
● Boarded and deplaned the planes.
● Assisted in preparing flight manifests and boarding passes for upcoming flights.
EDUCATION
Western High School, Las Vegas, NV — Diploma
September 1991 - June 1994
General education.
References available upon request.
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