Customer Service Data Entry

Seeking to secure a supervisory role in a clinical setting where I can contribute strong

leadership, client service, organizational skills and a professional work ethic.

QUALIFICATION HIGHLIGHTS

Energetic, mission driven and creative take-charge professional with exceptional administrative, business management,

leadership, customer service, analytical, organizational, and problem-solving abilities with a strong staff support focus.

Strong cross-cultural interpersonal, verbal, and written communication skills with ability to take initiative and present

and articulate information in a clear, concise, and professional manner.

Work well independently as well as a team leader, leading meetings, sharing ideas, motivating, and coaching team members

to help achieve team objectives, consistently encouraging a team effort.

Track record of delivering exceptional customer service to ensure satisfaction, while addressing concerns and inquiries.

Demonstrated ability to interact effectively with clients, colleagues, management at all levels.

Establish and maintain cooperative and effective working relationships and set standards for other employees.

Thoroughly demonstrated individual performance promoting the highest of technical and professional conduct.

Dependable and flexible; values honesty and integrity, and a commitment to ensuring high quality assurance levels are met.

Ability to quickly learn new procedures, techniques, software applications, and adapt well to shifting priorities.

Recognized by management as a leader with critical thinking skills, strategic thinking, patience, and flexibility with the

ability to complete complex multiple priorities and projects and meet goals and timelines under rapidly changing priorities.

KEY STRENGTHS & COMPETENCIES

Leadership Retail Operations Management Relationship Management

Customer Support Employee Evaluations/Mentoring Executive Management

Bookkeeping Program/Project Management Complex Problem Resolution

Patient Monitoring Laboratory Management Clerical/Filing/Data Entry/Data Collection

PROFESSIONAL EXPERIENCE

LOUSIVILLE ELEMENTARY PUBLIC SCHOOL, Louisville, NE 9/2022 – Present

Paraprofessional

·Provide instructional, behavioral, and other support to disabled hand autistic students as well as assist with changes and mentoring in and outside of the classroom.

·Learned how to use a Hoyer Lift in daily interaction with children.

SAN MATEO COUNTY EVENT CENTER, San Mateo, CA 9/2021 – 3/2022

Clinic Supervisor (Contract Position)

·Provided support and observed patients during and after vaccine administration.

·Supervised staff members and traffic-control check-ins.

·Problem solved and performed troubleshooting of employee’s errors under my supervision prior to uploading

patient/client records into the California State database.

·Performed data entry, scanning, emailing, ADP/Timecard management, and document review.

SMITH NOVELTY COMPANY, Daly City, CA 4/2019 – 2/2020

Order Puller/Merchandiser

·Performed quality control and inventory control functions. Pulled orders, administered merchandising, pricing, input stock locations, and restocked store locations.

·In charge of inputting shipments and stock locations into company software.

·Position required strong time management skills.

AMAZON FRESH, Brisbane, CA 5/2018 – 4/2019

Warehouse Associate

·Performed quality control and inventory functions to include logistics, stocking, picking and pulling orders, FICO and cycle counts.

·Problem solved and troubleshooted errors in the system by properly inputting and coding products into the system software.

RIPCORD, Hayward, CA 1/2018 – 5/2017

Production Associate (Temp position)

·Scanned documents and uploaded into company software white meeting deadlines.

SAN FRANCISCO MARIN FOOD BANK, San Francisco, CA 5/2017 – 5/2017

Warehouse Associate (Volunteer)

·Filled and carried customer food bags after selection on a regular basis.

·Sorted, organized and shelved food donations.

·Conducted cordial and professional interactions with supervisors, co-workers, donors and customers.

·Rotated food items regularly to guarantee donation freshness.

·Assisted other volunteers and customer as necessary.

INDEPENDENT BUSINESS, San Jose, CA 10/2015 – 10/2016

Construction Worker

·Performed demolition, landscaping, assembly, janitorial, installations, and served on clean-up crew.

UPS, San Francisco, CA 11/2012 – 12/2012

Driver Helper (Seasonal)

·Assisted the driver with package delivery in a fast-paced and physical environment.

·Collected signatures as required in a professional courteous manner.

·Helped other drivers accomplish daily goals and objectives.

·Operated the DIAD (Delivery Information Acquisition Device.)

TOP OF THE HILL MARKET, Daly City, CA 2/2007 – 9/2011

Driver Helper (Seasonal)

·Assisted the Manager in store operations to include employee supervision, customer service, cash register operation, inventory, stocking, purchase orders, cleanup, bank deposits and money management.

·Performed opening and closing procedures.

CENTURY 21 GOLDEN HILLS, San Jose, CA 7/1999 – 2/2007

Executive Administrative Assistant

·Assisted hundreds of clients daily via email, phone, and in person.

·Directed clients to the appropriate department and responded to all questions.

·Performed filling and data management as well as drafting and editing short office memos.

·Assisted with all other office administrative duties to include booking all travel arrangements, light bookkeeping, Excel/data entry, spreadsheets, financing, correspondence, daily reports and setup of conferences.

·Coordinated and setup open houses.

EDUCATION

GED - Mary B. Perry High School, Camarillo, CA (3.74 grade average)

COMPUTER SOFTWARE APPLICATIONS

Microsoft Office; Word, Excel

Chanelle Cano

415-***-**** *************@*****.***

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