Customer Service Call Center
Resume:
Bryen Butler *** East Cache Point Lane
Apartment 21202
Draper, Utah, 84020
***********@*****.***
EXPERIENCE
Tesla, Draper Utah - Call Center Agent
October 2023 - September 2024
● Handled incoming phone calls related to Tesla vehicle issues and inquiries.
● Performed diagnostic troubleshooting to identify and resolve vehicle problems.
● Provided exceptional customer service, addressing concerns with professionalism and empathy.
● Documented and tracked customer interactions and technical issues for follow-up and resolution.
● Offered clear and accurate explanations of vehicle features and troubleshooting steps to customers.
● Maintained up-to-date knowledge of Tesla vehicle systems and software to provide accurate support.
Select Portfolio Servicing, West Valley, Utah — Foreclosure Specialist
February 2022 - May 2023
● Effectively communicated with attorneys to ensure accuracy and proficiency on legal foreclosure proceedings.
● Drafted post judgment payoffs on behalf of the mortgage lender to ensure client satisfaction.
● Execution of court documents with careful analysis of accuracy for submission.
● Maintain client integrity by monitoring processes and procedures. Purple Mattress, Lehi — Customer Service Representative September 2021 - December 2021
● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
● Collected customer feedback and made process changes to exceed customer satisfaction goals.
● Responded to customer requests for products, services and company information.
● Maintain customer calls with minimal wait times. SKILLS
● Data Entry
● Documentation/Reporting
● Delivery of Customer
Support
● Microsoft Office Systems
● Office Technology
● Productivity
● Order and Refund
Processing
● Customer Retention
strategies
● System Operations
EDUCATION
● High School Diploma
Freemont High School,
Ogden, UT, 2016
LANGUAGE
● English
PROFESSIONAL PROFILE
Professional and empathetic
customer service specialist with
extensive experience in providing
high-quality support and
de-escalation. Proven track
record in handling complex
inquiries and resolving issues
effectively. Adept at
troubleshooting, offering clear
solutions, and maintaining
positive customer relationships.
Skilled in managing challenging
situations with a calm and
professional demeanor, ensuring
customer satisfaction and loyalty.
Actively Achieving set KPI’s and
Channel Goals.
US Bank, Salt Lake City — Underwriting Assistant
May 2021 - August 2021
● Exceed expectations of employers by attentive
listening, active
participation, and effective communication.
● Progress in networking and developing connections with colleagues.
● Responded to customer requests via telephone and email and effectively answered questions and inquiries.
● Supported review, acceptance or denial of new or renewal business after carefully reviewing all information.
● Copied, logged and scanned supporting documentation and placed all information in client files.
● Reviewed credit reports, financial statements and transactions to verify accuracy and completeness. problem-solving skills.
● Contacted borrowers to gather additional information to make appropriate lending decisions. Focus, Roy, Utah — Retention Specialist
July 2021 - September 2021
● Utilized knowledge of customer experience to create specialized plans for customer retention.
● Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
● Developed product demonstrations and presentations for customers.
● Adhered to appropriate legal scripting when required. Lendio, Lehi, Utah — SBLA
August 2020 - May 2021
● Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
● Developed internal requirements and standards to minimize regulatory risks and liability across programs.
● Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment.
SKILLS PROFILE
Customer Service Excellence: Proficient in delivering high-quality support, resolving inquiries, and ensuring a positive customer experience.
Empathy: Strong ability to understand and address customer concerns with compassion and sensitivity. De-Escalation: Experienced in managing and diffusing high-tension situations to maintain customer satisfaction. Data Entry: Accurate and efficient in entering and managing data to support operational needs. KPI Performance: Skilled in tracking and meeting Key Performance Indicators (KPIs) to drive performance and achieve goals. Customer Satisfaction: Committed to enhancing customer satisfaction through effective problem-solving and personalized service.
ABOUT ME
Energetic and self motivated individual with 5+ years of data entry and customer service experience. Quality and accuracy in process development and procedure. Experience in mortgage foreclosure and judgment processes as well as background in research and examination of legal documents. Specialize in quality Customer Service and problem resolution in a timely manner. EMPLOYMENT REFERENCES
● Heather Magee
Office Manager, Rocky
Mountain Care Facility
● Armondo Gonzales
Team Supervisor, Purple
● Seth Jordan
Underwriter Assistant, US
Bank
Contact this candidate