Account Representative Debt Collection
Resume:
Zakiya Bailey-Sibley
Union City, GA *****
************@*****.***
To secure a position with a well-established organization that will allow me to maximize my customer- service oriented skills and explore opportunities for growth within the collections industry. Work Experience
Account Representative
NATIONAL CREDIT SYSTEM - Atlanta, GA
August 2019 to Present
• Collecting on defaulted apartment leases for clients while negotiating in good faith with the former tenants for affordable solution.
• Regularly achieved 100% of higher of my monthly standard.
• Maintained status as a top performer throughout the year by adjusting the negotiating skills as the yearly and life circumstances change.
Top Promoter Collector for 3 Consecutive Months.
McComb, MS
October 2018 to July 2019
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Determine charges for services requested, collect deposits or payments, or arrange for billing Top Promoter Collector for 3 Consecutive Months.
C Spire - McComb, MS
October 2018 to July 2019
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Determine charges for services requested, collect deposits or payments, or arrange for billing Accounting Representative
NATIONAL CREDIT SYSTEM - Atlanta, GA
October 2014 to July 2018
• Adhering to the Fair Debt Collection Practices Act as well as all bankruptcy laws, both state and federal. Etc.
• Having a clear understanding of apartment leases to effectively breakdown the charges during negotiations.
Account Representative
FIRST FINANCIAL ASSET MANAGEMENT - Atlanta, GA
September 2011 to October 2014
TOP PRODUCER IN THE COMPANY 4 OF LAST 12 MONTHS. (33%) OUT OF APPROXIMATELY 200 EMPLOYEES - TOP 15 10 OF LAST 12 MONTHS
• Achieved satisfactory quality achievement scores 12 of 12 months in 2013.
• Effectively communicating with delinquent bank/credit card holders via telephone and written notices to obtain repayment or establish acceptable payment arrangements
• Adhering to the Fair Debt Collection Practices Act as well as all bankruptcy laws, both state and federal. Etc.
• Working on the newly acquired commercial and medical portfolios that were only allotted for the top producers.
Collections Representative
MALCOLM S. GERALD & ASSOCIATES - Chicago, IL
January 2008 to June 2011
• Effectively communicating with delinquent student loan borrowers via the telephone and written notices to obtain repayment or to establish acceptable payment arrangements
• Adhering to the Fair Debt Collection Practices Act as well as all bankruptcy laws, both state and federal
• Qualifying rehabilitation, loan consolidation and deferment & forbearance programs as appropriate to resolving accounts
• Establishing appropriate repayment arrangements based on the borrower’s ability to pay after obtaining adequate information from all available resources
• Maintaining effective telephone time to ensure diligent collection efforts.
• Selling prospective plans to rehabilitate the loan from default Administative Assistant
SAVITZ FIELD & FOCUS - Atlanta, GA
May 2011
• Provided exceptional recruiting qualified individuals to participate in focus groups
• Assisting the facility manager in various administrative/clerical duties including database management, payroll, ordering supplies, document preparation and filing
• Researching companies and data to secure a qualified individual to recruit. Education
CERTIFICATE
MALCOLM X COLLEGE
2003
COMPUTER SCIENCE
HAROLD WASHINGTON COLLEGE
2001
BACHELOR'S in BUSINESS ADMINSTRATION
STRAYER UNIVERSITY
HIGH SCHOOL DIPLOMA
LAKEVIEW HIGH SCHOOL
Skills
• Asset Management
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