Business Process Analyst

Tanishka

501-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Dynamic and results-driven Business Analyst and Project Manager with over 7 years of comprehensive experience in fast-paced environments

Expertise in driving data-driven decision-making processes, managing end-to-end project lifecycles, and delivering innovative solutions that meet business objectives and user needs

Adept at conducting detailed business analysis, developing, and executing strategic plans, and leading cross-functional teams to achieve project goals

Strong track record in optimizing workflows, enhancing system functionalities, and ensuring successful project outcomes with a focus on improving efficiency and stakeholder satisfaction

Strong understanding of Business process management, Business Process Automation (BPA), Business process Improvement (BPI) and Business Process Reengineering (BPR), Gap analysis, SWOT analysis and proficient in documenting As-Is and To-Be business processes

Expertise in creating various project documents like BRD, FRD, Data mapping, data definition document, Data migration related documents, Test Plan, Test case, UAT Document

Authored Business Requirement Documents (BRD) and Functional Specification Document (FSD), System Requirement Specification (SRS), Project Management Plan (PMP) and helped in creating the Project Charter

Experience in Software Development Life Cycle (SDLC) methodologies—Iterative approach to software development as per Agile and Rational Unified Process (RUP) and PMBOK® Standards

Experience in facilitating scrum ceremonies such as Daily Stand-Up, Sprint Planning, Backlog Grooming, Sprint Planning, Velocity Planning, Retrospective, Sprint Review, Release Planning in two-week sprint cycles, maintaining dashboards, metrics, and customizations in Azure Devops

Experienced with Project Collaboration tools like JIRA and Azure DeVops, Miro, Cucumber, Confluence, assisted in writing Epics, User Stories and helped in handling the Requirements Churn

Designed High/Low Fidelity Mockups, Prototypes, Wireframes for the requirements to get a visual representation and Graphical User Interface GUI, understanding of the application using tools like Balsamiq, also assisted the clients with better understanding of the outcomes of the project to get feedback and make it feasible for the PO to define Minimum Viable Product (MVP)

Strong SQL background, including ER diagrams, and writing SQL queries for data acquisition, reference data analysis and reporting purposes

Extensive experience in implementing and customizing Microsoft Dynamics 365 solutions to optimize customer relationship management and improve business processes

Successfully led cross-functional teams in the integration and deployment of Dynamics 365, enhancing data flow and user experience while ensuring alignment with business objectives

CERTIFICATIONS

Project Management Professional (PMP) Aug 2024

Project Management Institute

Certified Associate Project Management (CAPM) Jan 2022

Project Management Institute

Salesforce Certified Administrator Dec 2021

Salesforce

SKILLS & QUALIFICATIONS

Business Intelligence Tools: Tableau, MS Power BI, IBM Cognos Analytics

Report Development: SSRS, Toad Data Point, IBM Cognos, SAP Crystal, Argos

Defect Tracking: JIRA, Azure DevOps, Bugzilla, Silk Central, Version One

Project Methodologies: Waterfall, SDLC, Agile Scrum, Kanban

Business Skills: Process Modeling, Change Management, GAP Analysis, Impact Analysis, SWOT Analysis, JAD Sessions, Project Scheduling, Project Budgeting, Use Case Analysis, PMI Best Practices

Software: Microsoft Suite, Adobe Pro, Hyland, Formatta Designer, Laserfiche, Workday, Exchange, Camtasia, WordPress, SharePoint, TeamViewer, Google Analytics, MS Visio

User Interface Design Tools: SmartDraw, Just in Mind, SnagIt

WORK EXPERIENCE

The Vanguard Group May 2022 – Current

Business Analyst / Project Manager

Managed project lifecycles including Intake Form Management, Governance, Resource Allocation, Scope Negotiation, Product Backlog Prioritization, Risk Management, Change Management, UAT Sign-Off, Deployment, and Project Closure

Applied elicitation techniques such as Stakeholder Analysis, Brainstorming, Interviewing, Interface Analysis, and Document Analysis

Oversaw and updated RAID logs to manage project risks and ensure timely resolution of issues

Developed the Responsibility Assignment Matrix (RACI) to clarify roles and enhance team accountability

Utilized Azure Devops to create dashboards for tracking sprint progress, velocity, and release progress

Administered the Paid Time Off (PTO) calendar to coordinate team availability and reduce project disruptions

Generated change requests to address project scope changes, ensuring thorough assessment and approval

Regularly updated and managed SharePoint and Confluence to maintain current and accessible project documentation

Communicated changes, enhancements, and modifications to requirements to business users, sponsors, and stakeholders

Experienced in Software Development Life Cycle (SDLC) methodologies including Agile, Rational Unified Process (RUP), and PMBOK® Standards

Facilitated prioritization techniques like MOSCOW, KANO Model, and estimation techniques including Planning Poker, T-shirt Sizing, Relative Mass Evaluation, and The Bucket System

Led the transition of development teams from Waterfall to Agile, achieving a 20% increase in productivity and a 30% reduction in project delivery time

Involved in bug tracking and defect prevention to improve issue resolution and maintain an updated issue log

Directed User Acceptance Testing (UAT) for multiple software projects, achieving a 95% first-time pass rate and reducing post-launch defects by 30%

Conduct release readiness reviews, milestone reviews, and business go/no-go reviews

Coordinate with technical leads to understand the impacts of branches and code merges; manage weekly deployments/releases, create release notes, communicate release plans with the business and stakeholders

Manage risks and resolve issues that affect release scope. monitor progress to ensure application releases are delivered on time and within budget that they meet or exceed expectations

Responsible to maintain a release repository and notes; and manage key information such as build and release procedures, dependencies, and notification lists

Conducted data validation to ensure data integrity and accuracy; performed accessibility testing and compatibility testing across platforms, browsers, and devices

Coordinated data governance activities, ensuring data accuracy, compliance, and proper documentation in alignment with organizational standards

Acted as a Subject Matter Expert (SME) in business process management and data governance, providing expertise in defining data requirements, ensuring data integrity

Created and automated test cases using Katalon Studio, integrating test automation scripts with GitHub, enabling Continuous Integration and Continuous Deployment (CI/CD)

Liaised with external vendors to define project requirements, service level agreements (SLAs), and deliverables, ensuring alignment with organizational objectives and compliance standards

Coordinated with pen-testing teams to schedule and plan security assessments, ensuring alignment with project timelines and business objectives

Managed communication between internal stakeholders and external pentesters, facilitating the exchange of information, access requirements, and test scope

Oversaw the integration of penetration test findings into the risk management framework, ensuring that vulnerabilities are tracked and addressed according to priority

Enhanced agile practices and values, increasing productivity and team satisfaction by an average of 7%

Managed governance processes and facilitated change requests to ensure proper documentation and adherence to guidelines

Developed Project Charter, Work Breakdown Structure (WBS), project budget allocation, and project scope using MS Project and Confluence

Created comprehensive documentation including Business Requirements Documents (BRD), Functional Requirements Documents (FRD), UML diagrams (Use Cases, Sequence Diagrams), Process Flow Charts, and Prototypes

Led a successful CMS migration from TeamSite to AEM, ensuring data integrity and streamlined content management processes

Managed the integration of Dynamics 365 with existing systems, overseeing data migration strategies and ensuring data integrity throughout the transition

Developed training materials and conducted workshops for end-users on Dynamics 365 functionalities, achieving a 95% adoption rate post-implementation

Spearheaded the migration of legacy systems to modern cloud-based platforms, optimizing system architectures and configurations for improved performance, scalability, and security

Evaluate current AEM workflows and content management processes. Identify opportunities for process enhancements, streamline operations, and reduce time-to-market for digital content

Conduct detailed requirements gathering sessions with business users and content authors to identify needs, define scope, and develop functional specifications for AEM implementations

Enhanced the content authoring experience by 25% through improved workflows and training programs, leading to faster content creation and reduced errors

Developed a custom investment reporting tool using Adobe Experience Manager (AEM)

Managed a high-profile gated content project to enhance user engagement and data security

Led the implementation of Adobe Analytics in AEM, enabling data-driven decision-making

Managed a migration project from traditional file storage to SharePoint, Teams, and OneDrive

Jack Henry & Associates Mar 2021 – May 2022

Technical Business Analyst / Project Manager

•Migrated legacy systems to cloud-based platforms, ensuring seamless transitions and minimal downtime

•Identified technical debt, security vulnerabilities, and performance bottlenecks, and developed strategic remediation plans

•Monitored KPIs and SLAs to evaluate migration success. Conducted risk assessments and created mitigation strategies for smooth transitions

•Developed and delivered training programs for new systems, enhancing performance, scalability, and security

•Collaborated with vendors for system integration and operational continuity

•Migrated CMS to WordPress, ensuring data integrity and operational continuity. Conducted gap analyses, developed test plans, and executed rigorous testing

•Gathered and refined business requirements by engaging stakeholders. Documented business processes and functional specifications

•Developed and executed UAT test plans, improving testing efficiency by 20% and reducing test cycle time by 15%

•Monitored project progress, identified & addressed risks, project timelines & budgets to ensure successful delivery

•Created test scenarios and acceptance criteria, reducing requirement misunderstandings by 25%

•Facilitated Agile Scrum methodologies, leading the requirements, grooming, sprint planning, retrospective, demo calls and creating training documents on Agile values

•Translated stakeholder requirements into functional specifications, user stories (Gherkin format), workflow/process diagrams, and data flow/model diagrams. Collaborated on Process Design Documents (PDDs) and Solution Design Documents (SDDs)

•Reviewed and assisted in designing wireframes and UI prototypes, using Miro for collaboration and planning

•Utilized JIRA, Azure DevOps, Confluence, and Miro for project management, writing Epics and User Stories, and managing Requirements Churn

•Maintained action and RAID logs, organized project meetings, and documented outcomes. Managed Confluence documentation for accessibility

•Performed CRUD operations on SQL and created standard and ad-hoc reports using Tableau

City of Corpus Christi Aug 2020 – Jan 2021

IT Application Analyst III

•Defined project requirements and deliverables by establishing the Minimum Viable Product (MVP), Definition of Done (DOD), and Definition of Ready (DOR), and crafted detailed Acceptance Criteria for user stories using Gherkin format with Cucumber and Azure Devops

•Owned and managed the product roadmap, ensuring 96% on-time delivery of features through proactive identification and resolution of project roadblocks and dependencies

•Developed comprehensive system documentation and process models, including activity diagrams, use cases, and sequence diagrams using Lucid chart to provide clarity and support for system development and analysis

•Led User Acceptance Testing (UAT) by creating detailed Test Plans and Test Cases, and refined UAT processes, achieving a 10% increase in testing accuracy and a 12% reduction in defect resolution time

•Administered and optimized SQL databases, including creating and managing Scheduled Jobs, Alerts, and SQL Mail Agent for automated execution of SSIS packages, ensuring reliable data processing and reporting

•Oversaw the Aclara Star Program for Meter Reading Software, ensuring effective system performance and accurate data collection to support utility operations

•Managed Laserfiche system administration, providing user-level support, managing system configuration, training, and account management to enhance document and business process management

•Facilitated data integration and reporting by establishing Oracle Data Connections to the Enterprise SSRS Server and developing reports to support end-user access to Archive PeopleSoft data

•Executed data migration projects, implementing ETL processes with SSIS packages and Export/Import Wizard to ensure seamless data transfer from SQL Server, Oracle, and Excel to target databases

•Created and delivered Power BI reports, integrating data from sources such as ADLS, Tabular Models, and SQL Server to provide insightful data visualizations for decision support

•Developed comprehensive documentation for the Dynamics 365 implementation, including functional specifications and process workflows, to guide system development

•Collaborated with cross-functional teams to define and optimize business processes within Dynamics 365, enhancing operational efficiency

Texas A&M University–Kingsville Sept 2016 – Apr 2020

Enterprise Information Systems Functional Analyst Intern

•Streamlined the integration of requirements, ensuring the accuracy and up-to-date status of records by aligning information with university catalogs

•Utilized SQL Developer and Argos to design, modify, and update reports, providing critical insights based on stakeholder interviews and data analysis

•Developed comprehensive documentation, including business procedures, training manuals, tutorials, and user guides, to support the effective operation of administrative systems and facilitate user onboarding

•Collaborated with management and data owners to define and maintain business security roles and system access, ensuring robust data protection and adherence to compliance standards

•Served as a Subject Matter Expert (SME), creating and delivering high-quality training materials that enhanced user knowledge and system utilization

•Facilitated User Acceptance Testing (UAT) workshops and training sessions, achieving a 98% user adoption rate and a 20% increase in user proficiency with the new software

•Developed detailed functional specifications, user stories, and wireframes for the CMS migration process, ensuring alignment with business objectives and user experience goals

•Introduced efficiency improvements by designing fillable PDF forms with Adobe Pro, reducing manual paperwork and enhancing productivity and sustainability

•Led the creation of dynamic dashboards that centralized real-time information access, improving data visibility and decision-making

•Revamped and maintained the department’s website using Cascade, enhancing user engagement and functionality

•Leveraged Microsoft Excel's advanced capabilities to develop comprehensive reports, leveraging pivot tables and employing functions such as SUMIF, COUNTIF, and Vlookup

•Executed SQL operations for CRUD activities, performed data extraction and manipulation, and generated standard and ad-hoc reports using Tableau to support data analysis and decision-making

•Produced key project deliverables such as process maps, business requirements, gap analysis reports, and design specifications, facilitating effective project planning and execution

•Translated stakeholder requirements into detailed functional specifications, user cases, user stories, workflow diagrams, and data models to guide system development and enhancements

•Developed and maintained the intranet using WordPress, enhancing internal communication and information accessibility

•Utilized Azure Devops to track project progress, create user cases, and develop dashboards for efficient project management and status monitoring

•Developed and executed User Acceptance Testing (UAT) plans for newly implemented forms, ensuring alignment with user requirements and achieving a 98% user satisfaction rate

EDUCATION

Master of Science, IT Management

Campbellsville University

Bachelor of Business Administration, Information Systems

Texas A&M University

Contact this candidate