Customer Service Sales Representative

Pablo Soto

**** ******* **, *******, **, *****

Mobile : 352-***-****/ 352-***-****

Email : ****************@*****.***

CAREER OBJECTIVE

Customer Service and Sales Representative with over 20 years of experience in different areas of the sales world, from taxes services, banking, cars, call centers, supermarkets, TV and internet. In different positions such as: Personal banker, Customer service, Inside sales, Selling door to door, Driving business to business, Manager.

CORE COMPETENCIES

Result focus

Team work

Service oriented

Self motivated

Leadership

PROFESSIONAL EXPERIENCE

DREAMERS CENTER INC May 2018-Dec 2023

Customer Service Representative

- Handling anywhere from 50 to 100 inbound calls daily

- Helping customers resolve issues related to taxes and notary services

- Help customers translate paperworks from Spanish to English

- Follow up the potential customers

AM SUPERMARKET February 2017 – Nov 2017

Self employee

- CEO of AM Supermarket

- In charge of running day to day operations of the business

- Managed all employees

- Consolidated books (accounting)

CABLE VISION August 2016 – February 2017

Outdoor Sales Representative

- Door to door sales

- Create new accounts by getting and creating leads

- Follow up with customers that at one time called in interested in the company services

- Create strategies to enhance the success of acquaring new accounts. DISH NETWORK February 2013-Aug 2016

Inside Sales Representative

- Create new accounts

- Over the phone sales inbound and outbound

- Follow up with potencial customers

- Maintain a number of sales for the month

- Consistent in close ratio

- Help customers in no sales opportunitties

DANIEL SUPERMARKET March 2010-January 2013

Manager

- In charge of scheduling work hours for staff

- Settlle cash registers on a daily basis

- Handle all inventories

- Organized all the bills for payments

- In charge of driving company truck to deliver merchandise EVO Merchant Services June 2006-February 2010

Customer service Representative

- Help customers get their payments on time from the credit card payments

- Create new accounts

- Upsale new contracts to current customer out of contract

- Follow up with chargeback issues

U.S. SPRINT September 2004-May 2006

Outdoor sales

- Create new accounts and contracts

- Customer service

- Follow up with different customers

BANCO POPULAR DOMINICANO January 2001-August 2004

Personnal Banker

- Assist customers in opening checking and savings accounts

- Obtaining morgage and auto lawns

- Advise clients on financial services

- Resolve different issues

- Reach out to prospective customers to sale the bank services EDUCATION

Barna Business School: Business Associate Dominican Republic, 2016-2018 Customer Services Certification : Dominican Republic, 2002 Sales Training Program : Dominican Republic, 2006

Institute San Juan Bautista : Dominican Republic High School Diploma 1991 ADDITIONAL SKILLS

Bilingual Sales and Customer service. English & Spanish Microsoft Office

Excel

Google Maps

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