Store Manager Customer Service
Resume:
CONTACT LESLIE R. PITTS
*************@*****.***
Lakeland, Fl. 33810
September 2011 - Nov.
2019
I am a hardworking, reliable and dedicated Store Manager for Amscot Financial, going above and beyond to create and support a cohesive team and provide unparalleled customer service. I have received numerous accolades, not only for myself but for my team from both our external and internal customers. I have been recognized for increasing our store business by at least 10% in a years time as Store Manager. I can handle multiple tasks, statistically reporting through Excel and Microsoft Office.
Amscot Financial
Store Manager
As the store manager, I am responsible for my team and the overall growth of my store. It is my job to support my Leaders in Training, Assistants, and my Financial Service Associates by verifying and approving transactions.
I must ensure that our team is maintaining Company and Federal guidelines that govern financial services and their institutions.
Work closely with District Manager and provide feedback on matters within the branch, and perform disciplinary action of branch associates when required. It is important that my team knows I am there to help by addressing conflict with active listening and constructive criticism. This enables all of us to provide one another with a healthy, positive and productive work environment. I strive to be a great leader for my team and I am continually encouraging the personal growth and development of each team member.
I also ensure regular reporting is performed according to Company requirements and legal regulations, as well as any other tasks as assigned by my District Leader and our Home Office Personnel.
Amscot Financial
Assistant Store Manager
As the Assistant Store Manager, I was responsible for maintaining the employee work schedules on a weekly basis, ensuring the proper coverage of staff at all times of branch operation.
I would assist the Branch Leaders and other Financial Service Associates with developing financial goals to help keep the branch profitable and business growing. I would handle customer concerns by giving guidance and suggestions on how to troubleshoot and resolve problems to both customers and team members. I continued to develop my leadership skills at this time, and I was offered the position as Store Manager in November of 2019.
OBJECTIVE
EXPERIENCE
04/14/2007 -
07/06/2011
1991-1996
Curves for Women
Store Manager
I was in charge of overseeing the daily operations of the fitness club. I had two other team members who I worked alongside of.
As the Store Manager, I was responsible for recruiting new clients and securing existing clients with their contracts and current obligations.
I helped and encouraged women to exercise and eat right as a Fitness Instructor and a Nutrition
Counselor.
Helping women on a personal journey to set individual weight loss goals and to achieve their desired results by having a healthy relationship with food was a passion that I wanted to share with all women from all walks of life.
Quaboag Reigonal High School
High school diploma
7-12th. 3.0 GPA
*Strong Customer Service Leadership. *Proficient in Microsoft Office and Excel . *Leadership Building and Training . *Responsible for maintaining Company and Federal guidelines that govern Financial. Institutions. *1 on 1 training with Developing Leaders and. Financial Service Associates . *Notary
*Help management accomplish branch goals. *Grow the business. *Develop Leadership skills.
*Scheduling . *Control labor and supply costs. *Team Building.
*Build customer relationships. *Set individual success goals. *Weight Loss Class / Instruction.
*Nutrition Counselor. *Fitness Instructor .
EDUCATION
SKILLS
Contact this candidate