Customer Service Representative

VM

VALORIE MALONE

************@*****.*** 205-***-**** Birmingham, AL 35243

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Staff Scheduling

Policy Enforcement

Incident Reporting

Effective Leadership

Excellent customer service

Collections

Appointment scheduling

CVS/caremark Birmingham, AL

Shift Supervisor Trainee

03/2024 - 09/2024

Trained and supervised new shift personnel on proper safety protocols. Provided customer service by responding to inquiries and resolving customer complaints.

Maintained a neat, organized and clean workspace for employees. Monitored employee performance and provided feedback for improvement.

Assisted with scheduling shifts and assigning tasks to team members. Conducted regular inspections of equipment to ensure operational readiness.

Ensured adherence to company policies and procedures regarding safety, security, sanitation, attendance.

Southview Medical Group PC

Birmingham, AL

Medical Billing and Coding

02/2023 - 01/2024

Answered all incoming account billing and denial questions. Performed medical billing for 7 doctors and the follow-up of all denials. Provided excellent customer care. Submitted appeals to insurance companies Taylor Chandler CPAS Montgomery, AL

Dental Claims Billing Specialist/Call

Center Customer Service Representative

06/2019 - 12/2020

Reviewed medical records to ensure accuracy of billing information and patient data.

Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.

Calculated billing charges, prepared and submitted claims to insurance companies.

Lowes Home Improvement Stores

Birmingham, AL

Customer Service Representative

04/2017 - 05/2019

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner.

Gathered customer feedback through surveys and used the data to improve customer service.

Summary

Skills

Experience

Dr Joseph A Zanthos DMD Alabaster,

Alabama

Office Manager/ Insurance Billing and

Collections

11/2011 - 06/2015

Responsible for all front desk duties including submitting insurance claims and follow-up on denials. Collections of outstanding balances. Scheduling appointments

Dr Darrell K Roberson DMD

Birmingham, AL

Dental Assistant

02/1994 - 10/2011

Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.

Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.

Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices. University of Alabama At Birmingham Birmingham, AL Nursing

Education and Training

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