Inventory Control Customer Support

Jacqueline Sams

Katy TX. 512-***-**** ********@*********.***

Profile

Experienced Production, Inventory, Planning, and Expediting Clerk with 25 years of expertise in gas, electrical, and semiconductor manufacturing industries. Proficient in forecasting, inventory control, and overall production management.

Experience

MATERIALS PLANNER APPLIED MATERIALS AUSTIN, TX JULY 2022 - JAN. 2024

·Managed work order release schedule ensuring timely material provision to manufacturing and engineering teams.

·Conducted variance analysis on work orders, addressing discrepancies promptly.

·Collaborated with engineers to coordinate materials for special engineering projects.

·Analyzed usage data and stock levels to optimize parts ordering and maintain service levels.

·Reviewed and ensured proper disposition of Engineering Change Orders (ECO’s)

CUSTOMER SUPPORT REPRESENTATIVE APPLIED MATERIALS AUSTIN, TX AUG. 2016 - JUNE 2019

·Assisted customers with order processing and provided information on shipping schedules.

·Logged customer interactions into internal software for tracking and analysis.

·Managed service orders, including issuing Return Material Authorizations (RMA) and warranty claims.

·Reviewed and processed Purchase Orders, ensuring accuracy and completeness.

PLANNER NATIONAL OILWELL VARCO HOUSTON, TX APRIL 2013 - JAN. 2016

·Analyzed materials requirement reports to procure and schedule inventory for sales and internal work orders.

·Coordinated with cross-functional teams to ensure product delivery schedules were met.

·Monitored and expedited critical parts to achieve production goals.

·Managed material procurement requisitions and internal work order releases.

MORE EXPERIENCE UPON REQUEST

Education

BACHELOR OF SCIENCE IN EDUCATION PRAIRIE VIEW A & M UNIVERSITY PRAIRIE, TX

Skills & Abilities

Proficient in SAP, Oracle Application, BPCS, Microsoft Office, Lotus Notes, Glovia software, and various office equipment.

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