Customer Service Retail Sales

RONALD L. DAVENPORT

RETAIL SALES / OPERATIONS LEADERSHIP BUSINESS MANAGEMENT

**** **** ***** *****, ******** City, OK 73106 972-***-**** Cell *********.*******@*****.***

PROFESSIONAL PROFILE

Growth-focused, performance-driven leader seeks new opportunity with an outstanding organization.

Extensive experience linking effective communication, customer service, and solid leadership to drive

process improvements, staff performance, and profits. Recognized for achieving customer satisfaction,

meeting company expectations, and developing strategic customer-focused initiatives. Ability to lead

business development efforts, expand customer base, and increase revenues. Proven success managing

business operations with a keen focus on driving sales, decreasing expenses, providing exceptional

customer service, and enhancing operational efficiency. Skilled in providing training to a diverse

set of teams and supporting key targets. Instrumental in articulating intricate information into a

concise and simple language for improving service awareness and productive communication.

PROFESSIONAL EXPERIENCE

Lowe’s Home Improvement Tulsa, OK 12/2022 - Present

District Merchandise Sales Manager 14 Stores 300 Associates

Primary Responsibilities: 1) Lead, train, and evaluate 300 associates within the district (14 stores),

2) Set up / maintain all presentation and collateral within district stores, 3) Review service standards on a

daily/weekly basis, 4) Address / coach underperforming stores, 5) High focus on productivity and quality.

Leadership: 1) Establish team guidelines / procedures for setting up and running Lawn & Garden Centers within stores generating sales of $2MM to $4MM (just in Lawn & Garden Centers) annually per location,

2) Identify critical details, to help team remove major obstacles prior to starting larger complex projects,

3) Hire and establish training for all new managers. Creates secession plans.

Teamwork: 1) Maintain weekly, daily collaboration w/regional district staff to help support all parts

of the business, 2) Address issues quickly to avoid negative impact to the business, 3) Focus on providing recognition for high performing associates, 4) Help teams understand what good looks like and build morale.

Key Achievements: 1) Reduced plant loss by $500K across the district in 2023 by improving proper plant care, 2) Provided weekly feedback during store visits in support of merchandising team and store management, and 3) Improved morale (best survey) scores by 20% from 2022 to 2023.

Leslie’s Pool Supplies Oklahoma City, OK 02/2022-12/2022

District Manager Field Operations 18 Store Locations

Oversee performance of assigned Leslie’s stores to ensure that store managers and associates meet or exceed customer service standards, sales plans, profitability, operating procedures, and all merchandising objectives.

Work w/district store managers / associates to develop strong working knowledge of Leslie’s products, including: chemicals, equipment / parts, cleaning / maintaining equip., safety, recreational, & fitness items.

Maintain direct responsibility for growing / managing sales plans, profit margins, payroll, and all controllable expenses within assigned the district. Analyze possible ideas to grow sales and retain long-term customers.

Provide encouragement / enthusiasm to store managers and associates who bring positive energy to clientele.

Ron L. Davenport – Sales / Business Resume, Page 2

The TJX Companies, Inc. San Jose, CA 02/2017 - 02/2021

District Manager 16 Locations

Delivered leadership / direction for strategic planning, team building, sales optimization, and customer service. Established and led a team of staff members to streamline end-to-end business operations. Researched the market, presented new ideas, and implemented best practices to ensure a positive experience for customers.

Leveraged strong leadership / management skills for talent development / operational excellence.

Maximized customer satisfaction rate by refining service delivery standards.

Boosted sales / revenues by expanding customer base and delivering excellent customer service.

Improved TJX credit card performance and achieved #1 rank across the district in the Zone.

Increased staff performance and sales by defining and meeting key performance indicators.

Shopko Stores, Inc. Madison, Wisconsin 02/2007 – 02/2017

District Manager 19 Locations

Identified and developed talent to meet organizational needs. Directed P&L, succession planning, and process improvement. Improved district turnover by leading cross functional teams and meeting customers’ expectations. Developed competitive intrusion plan model for the company. Completed Shopko rebranding test (Madison, WI).

Accomplished all significant challenges associated with successful launch of a new store.

Saved significant costs by enforcing effective shrink control and high operational standards.

Ensured “best-in-class” presentation standards – improving partnerships within the district.

Maximized team performance, developed captains, and encouraged business ownership.

Improved / sustained excellent customer service – highest scores in the company (3 years).

CORE COMPETENCIES

Strategic Planning and Analysis

Client Satisfaction and Retention

Retail Operations Management

Process Improvement / Change Mgt

Staff Training and Leadership

Special / High-profile Event Planning

Excellent Customer Service

Team Performance Evaluation / Mgt

CAREER ACCOMPLISHMENTS

Improved operational efficiency / financial health of 16 Marshalls stores in San Jose, CA area.

Established, trained, and led a multi-disciplinary team of store managers / assistant managers.

Delivered expert advice at quarterly strategic meetings with high potential store managers.

Identified areas of improvement, rolled out best practices, maximized business performance.

Kept abreast with market trends and customer requirements – driving business growth

and company success through effective community partnerships and special events.

Developed and led the overall execution of merchandise and operational strategies to meet

or exceed sales goals and establish a strong EBITDA plan through district collaboration.

EDUCATION & TRAINING

Studied Business Management, UNIVERSITY OF PHOENIX, Reno, NV

Primary Leadership Development Course, US Army, CA, South Korea, CO

Served: Nov. 1985 – Aug. 1992 Honorable Discharge: Aug. 1992

General Studies, CAMERON UNIVERSITY, OK

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