Customer Service Mental Health
Resume:
Susan McCarthy
Collinsville, VA *****
**********@*****.***
I am looking for a part/ full time position in the Collinsville/ Martinsville area. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
NexRep (Teladoc) - Collinsville, VA
November 2023 to January 2024
I worked at Nexrep as a Customer Service agent taking inbound calls from members seeking to schedule visits with a doctor, looking to getting into their accounts, handled complaints as well as Mental Health Crisis. I kept a Mental Health member on the line until someone was able to get to her before she committed suicide.
Preschool Teacher
TINY TOTS DAYCARE - Rocky Mount, VA
August 2023 to September 2023
I was a preschool teacher working with 2,3, and 4 year olds. We sang, played outside, crafts and learning. They had to close due to liscense issues and have not re opened. Job Coach in Supported Employment
ARC Glow - Mount Morris, NY
August 2017 to July 2023
Batavia, NY
August 2017 to July 2023
I started out in residential working hands on with individuals assisting them with their daily needs. I left residential to take a position as a Job Coach in Supported Employment supervising a cleaning crew. I supervised 5-7 individuals to ensure they were doing their cleaning tasks. I trained individuals on the correct way to clean the buildings we were hired to clean. In the past I supervised a crew working on a line at Yancy's Fancy as needed. There are 5-10 individuals at any given time. Currently I work 1:1 with several individuals coaching them while they work out in the community. When job coaching some of the individuaIs I helped with serving food into trays for people receiving Meals on Wheels. I document, correspond, communicate and meet with these individuals that I serve. Merchandiser
Hudson News Distributors - Nashua, NH
September 2011 to March 2018
Responsibilities
I merchandise magazines in Target, CVS, Walgreens and BJs. I removed old magazines off the shelves and replaced them with the current issues. When there were multiple titles by the same manufacturers I had to make a decision as to what stays and what gets pulled. I also inventoried, ordered and process returns for Hint water and Utz chips. I worked independently. Merchandiser
Driveline Retail Merchandising
Driveline - Buffalo, NY
October 2008 to March 2018
Responsibilities
I worked in a variety of stores, mostly Dollar Generals, performing resets, placing POP, doing returns and whatever else we are hired to do. Sometimes offer assistance to customer Skills Used
Reading plan o grams, Used a handheld to process returns, Used the handheld to check POG location and on hands. Inventory.
Merchandiser
JR Demos and Merchandising - Cincinnati, OH
May 2013 to August 2017
Responsibilities
I serviced a small promotional unit on a regular basis. I ensure that is stocked with the current promotion and switch over to the next one at the end of the promotion. I worked independent Skills Used
I used people skills with the Dept. Managers to gain cooperation. Pallet Jack to move product. When product was out of stock I determined what could be put in the unit as a replacement. Merchandiser
TNG Retail Services - Smyrna, GA
September 2006 to August 2017
Responsibilities
I independently merchandised candy in Home Depot and magazines in Home Depot and Michaels Craft Stores.
Skills Used
Read UPCs, inventoried, pulled expired product, used a pallet jack to move product Merchandiser
CROSSMARK - Plano, TX
September 2008 to December 2015
Responsibilities
I worked in the four Buffalo area BJs clubs merchandising candles on a bi weekly basis. I also performed audits, merchandised clothing, built displays, did inventories, quality control, whatever else we were required to do that week. We mostly serviced private label brands when we worked in there. This was independent work.
Skills Used
Inventory, stocking shelves, displayed items, pallet jack. Education
Associate in English
Empire State College - Rochester, NY
1983 to 1986
Skills
• Teaching
• profile/ fd520e27bc35bf6e586f9a7fc2766757eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. Groups Vendor October 2014 to November 2019 I was a Vendor in a Co Op where I sold gifts, collectables and vintage. I also ran the Co Op at least 10 hours per month greeting and assisting customers and ringing up and bagging their purchases. (7 years)
• assignment/ingdt9un637r2nd Data Entry -- Completed April 2019 Measures a candidate's ability to accurately input data and effectively manage databases. Full results: https:// share.indeedassessments.com/share
• assignment/iay39u-kn0hxm5wk Email -- Highly Proficient May 2019 Measures a candidate's ability to effectively compose and organize email messages. Full results: https:// share.indeedassessments.com/share
• Developmental disabilities experience
• Training & development
• Basic Computer Skills: PC -- Completed May 2019 Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems. Full results: https:// share.indeedassessments.com/share
• assignment/awufjxtpv91pbxun Call Center Customer Service -- Proficient May 2020 Applying customer service skills in a call center setting. Full results: https://share.indeedassessments.com/ share
• to
• Supervising Experience
• Merchandising
• Planograms
• English
• Supervising experience
• Teaching
• Driving
• Manufacturing
• Sales
• Cash register
• Cash handling
• Typing
• Windows
• Customer service
Links
https://share.indeedassessments.com
share.indeedassessments.com/share
Certifications and Licenses
First Aid Certification
Driver's License
September 2023 to August 2031
CPR Certification
September 2023 to September 2025
Contact this candidate