Administrative Professional

Adrianne C. Goodrich

***D E Campville Rd, Endicott, NY 13760 607-***-**** **********@*****.***

Highlights

Builds and maintains internal and external relationships

Skilled, Dynamic, Professional

Detail oriented, organized, creative, works well under pressure

Software Experiences: Intermediate/Advanced user of MS Office (Word, Excel, PowerPoint, Visio, etc.), SAP, JD Edwards, MS Access, Crystal Reporting, Oracle, BrainWare, Citrix, CIS, Peachtree, QuickBooks, Chamber Master, Logics, and more

Administrative, Leadership, Management, Human Resources

Coordinated office services between multiple departments

Managed multiple executive level calendars and travel arrangements (including international)

Prepared personnel and budget reports, studied management method

Improved workflow, simplified reporting procedures, and implemented cost reductions

Coordinate, administer and organize project/job activities

Analyzed recordkeeping systems, forms control and directed office layout

Established budgetary requirements and performance standards to create new systems and revise procedures

Issued and interpreted operating and personnel policies and requirements

Reviewed and answered executive correspondence via email, phone, and videoconference

Interviewed job applicants, conducted orientation of new employees and planned training programs

Managed lower level administrative team, temporary support staff and interns

Prepared bi-weekly payroll for ~75 municipal employees & retirees

HR Point of contact for personnel (record keeping, hiring onboarding, benefit liaison)

Event Coordinator (Cornell graduation & residential sessions, in support of local businesses, job fairs)

Customer Service & Sales Support

Opened Accounts, explained quoting/ordering and processed purchases through delivery

Interviewed customers to obtain information and explain available services

Inbound and Outbound call center experience (collections, account services and updates)

Successfully handled customer returns, complete credit applications and responded to telephone requests

Communicate effectively to provide exceptional service to internal and external customers

Coordinated with management to prioritize the workflow to meet customer goals and timelines

Assist customers with purchase decisions, store directions, credit applications, special orders and stock/face inventory

Provide consultative sales of computer systems to educational and corporate accounts

Prospected for customers through cold calls, referrals and networking

Qualified leads, negotiated with corporate customers, closed deals and managed accounts

Improved sales policies and practices

Defined sales cycle, created accurate job descriptions

Developed standards for customer relationship management

Work History

Private Direct Support Professional, Binghamton 2023 to 2024

UHS, Binghamton, NY Patient Coordinator 2022 to 2023

NYSEG (Avangrid), Kirkwood, NY Customer Service Representative 2021 to 2022

Ascension, Unit Secretary Emergency Department 2020 to 2021

Sanmina, Owego, NY Program Manager 2016 to 2018

Raymond Corporation, Greene, NY Executive Assistant L2 2013 to 2016

Cornell University, Manager, Academic Services 2008 to 2013

Education

SUNY Broome Community College Associate of Arts Degree, 1991

Cornell University Bachelor’s Degree Coursework 2010 to 2013

Leadership Tioga Program 2019

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