Customer Service Retail Sales

AMY Bermudez

*** ****** ***, ****** *****, Texas, 78372, US • 361-***-**** • *************@*****.*** Gifted

Friendly pawnbroker with experience evaluating items, filling out paperwork, and performing [Task]. Basic math skills and a flexible approach to solving routine and complex problems are required. Retail Sales Associate with merchandising, display design, and customer service experience. Effective

Focused on customer service

Committed

Flexible

Calls are successfully converted into new sales.

Upselling techniques

Active Data Online

Stocking

Strong interpersonal skills

Shipping procedures understanding

POS systems expert

Quick learner

Merchandising

Multi-line phone talent

Credit card processing

Natural leader

Cash flow management

Skilled problem solver

Retail sales

Positive and friendly

Active listening skills

Pawnbroker - February, 2022 to Present

EZ PAWN - Alice, TX

In charge of quality communication, customer service, and product representation for each client. Trained [Number] new employees in procedures and policies in order to improve team performance each quarter. Processed all sales transactions in a timely and accurate manner. Used [Software] to verify identification, fill out paperwork, and record transactions in a computer system. Attended [Number] team meetings to express my concerns and provide constructive feedback to others each month. Reorganized the store by putting all of the merchandise back where it belonged. Had planned ahead.

Took advantage of opportunities to improve customer experiences and encourage repeat business. Kept the showroom clean and organized by displaying products in a neat and orderly manner. Was in charge of maintaining accurate and adequate cash and inventory balances. Made [Number] outbound calls to existing customers each week, which resulted in a [Number]% increase in sales. Kept an eye on things.

Quickly and efficiently exchanged returned merchandise for customers. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Customer service representative. - January, 2016 to November, 2021 HEB - Corpus Christi, TX

Provided customers with advice and assistance, paying special attention to their specific needs or desires. Used my sales skills to promote [Product or Service] and to take advantage of upsell opportunities. Increased sales by cultivating customer loyalty, encouraging repeat business, and promoting repeat customers. Communicated with customers, management, and the sales team to better understand their needs and make recommendations. Educated customers about promotions to increase sales. Assisted [Number] customers by answering questions, responding to inquiries, and handling phone requests in an average [Timeframe]. Gathered customer feedback and made process changes in order to exceed [Number]% customer satisfaction goals. Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.

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