Customer Service Technical Support

EMPLOYMENT HISTORY

Customer Care Specialist

EXPERIAN INC, Allen — Jul 2022 - Present

Excelling in providing customer service for MCE and MCE Ascend view products Collaborating with team to enhance product support and customer satisfaction Applying innovative solutions to address customer issues effectively Contributing to a significant increase in customer retention rates Leveraging analytical skills to identify and resolve product-related problems Help Desk & Tax Preparer

INTUIT TURBO TAX Inc — Sep 2021 - May 2022

Provided authoritative technical support for software issues Prepared tax documents with meticulous attention to detail Collaborated with a diverse team to ensure customer satisfaction Innovatively resolved complex tax issues

Technical Support & customer service

ADT Home security, Unknown — Aug 2019

Resolved technical issues for ADT Home Security clients Reduced false alarm reports

Dispatched necessary services efficiently

Enhanced customer experience through prompt service Resolved technical issues and managed false alarm reports, enhancing customer satisfaction. Efficiently dispatched support, reducing response times and improving system reliability. Provided empathetic customer service, ensuring client needs and technical concerns were addressed. Analyzed alarm system malfunctions to offer precise solutions, decreasing downtime. Eagerly supported users with alarm setups, boosting operational effectiveness and user confidence. Streamlined client issue resolution process, increasing system efficiency. HMO/PPO Tele sales agent

Broad - path Healthcare solutions — Sep 2018 - Aug 2019 Spearheaded healthcare plan sales and enrollment for Broad-path Healthcare Solutions Successfully onboard new customers to HMO/PPO plans Exhibited strong persuasive and analytical skills in sales Resolved customer inquiries, demonstrating a supportive and collaborative approach Contributed to the company's growth by increasing customer base Boosted new customer enrollments by effectively selling HMO/PPO plans. 2007 Moser Ave, APT 134, Dallas TX, United States, 75206 • 469-***-**** • ******.**********@*****.*** Tendai Gopito

sales marketing and customer care specialist

A proficient Customer Care Specialist and Help Desk & Tax Preparer with over 8+ years of experience, specializing in providing exceptional customer service and technical support. This professional excels in utilizing a comprehensive skill set including Microsoft Office Suite proficiency, data entry, and a typing speed of 50 wpm, alongside proven sales and marketing strategies to enhance organizational productivity and customer satisfaction. Demonstrates a meticulous approach to tasks and a strong commitment to delivering quality outcomes, underpinned by a solid background in customer care roles and technical support positions. Analyzed customer needs to tailor healthcare solutions, enhancing satisfaction. Eagerly engaged with clients to secure new sign-ups and maintain loyalty. Property & Casualty Sales Agent

Allstate Insurance — Feb 2018 - Sep 2018

Sold auto and home policies, driving new customer acquisition Provided top-notch service to existing customers, ensuring satisfaction Leveraged persuasive skills to convert leads into sales Resolved customer inquiries effectively, enhancing customer retention Contributed to team sales targets, boosting overall performance Boosted new policy sales by effectively addressing customer needs and providing top-notch service. Managed detailed inquiries from existing clients, ensuring accurate policy updates and satisfaction. Supported client understanding of complex policy features, enhancing customer confidence and trust. Identified opportunities for cross-selling by analyzing client profiles, driving business growth. Implemented strategic sales techniques to surpass targets and elevate the customer acquisition process. Property & Casualty Agent

State Farm Insurance — Jan 2017 - Dec 2017

Boosted new customer acquisition through persuasive sales techniques Enhanced customer experience by providing authoritative policy advice Managed financial transactions with analytical precision Problem-solve customer issues with a collaborative approach Impacted company revenue positively by retaining existing customers Boosted policy sales by engaging new clients and servicing existing ones efficiently. Managed precise processing of payment transactions for premium services. Eagerly assisted customers with inquiries, ensuring satisfaction and retention. Analyzed client needs to tailor auto and home insurance policies effectively. Warehouse handling

Amazon fulfillment — Sep 2016 - Jan 2017

Managed package handling for Amazon customer orders Ensured accurate package scanning for appropriate pickup locations Maintained high standards of warehouse organization Resolved logistical issues promptly to prevent delays Significantly reduced package misplacement incidents Efficiently managed package flow, enhancing customer satisfaction through speedy delivery. Meticulously scanned and sorted packages, ensuring 100% accuracy in delivery locations. Driver helper

UPS — Sep 2016 - Dec 2016

Collaborated with UPS driver to ensure timely package delivery Effectively managed high-volume holiday season workload Demonstrated strong teamwork and communication skills Efficiently supported UPS driver in package delivery, enhancing seasonal workflow. Focused on precise handling and timely distribution of holiday packages at UPS. Provided critical support to ensure smooth operations during high-demand periods. Teamed with UPS drivers to meet tight delivery schedules, ensuring customer satisfaction. EDUCATION

Business Analytics

Udacity, CARLIFORNIA

Business Administration

North Lake Community College

SKILLS

Quality customer service

Expert

Sales and marketing

Expert

Microsoft Office

Expert

Word

Expert

Excel

Expert

PowerPoint

Expert

Data Entry

Expert

Typing 50 wpm

Expert

record keeping

Expert

front desk

Expert

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