Customer Service Human Services

MICHELE CORNAIRE

*********@*****.*** 703-***-****

OFFICE MANAGEMENT / BOOKKEEPING / CUSTOMER SERVICE/ HUMAN SERVICES

~ Summary of Qualifications ~

• Proven success supporting productive operations by effectively assisting in projects, managing schedules, and organizing travel.

• Exceptional interpersonal skills, with history of providing quality customer and human services and maintaining positive company image.

• Demonstrated ability to accurately manage complex accounts, process payroll, and monitor inventory information, as well as ensure compliance with all policies and regulations.

• Talent for multitasking and prioritizing competing projects and responsibilities in fast-paced, deadline-driven environments.

• Direct success utilizing a range of applications including Microsoft Office Suite (Word, Excel, and Outlook) QuickBooks and Payroll software.

PROFESSIONAL EXPERIENCE

ROBERT LYON TRUCKING/TOWING/AUTO SERVICE CENTER – 4/2018 TO 8/2024 Administrative Assistant

Customer Service. Bookkeeping for 3 separate divisions, invoicing, accounts payable and receivable. HR procedures to include processing payroll with all state and federal taxes and insurance. Maintained all state and federal regulations for the trucking industry. Key Contributions:

• Developed Driver files to ensure compliance with FMCSA

• Implemented drug and alcohol testing program for compliance with FMCSA NORTHEAST GEOPHYSICAL — Meadville, PA

Administrative Manager / HR & Safety Manager, 6/2012 to 4/2018 Assisted in coordinating projects, to include facilitating transportation and lodging for crews, as well as dispatching equipment. Coordinated/managed 50 employees on all operations. Managed bookkeeping for multimillion-dollar accounts. Managed HR procedures, to include processing payroll. Maintained inventory and ordering, as well as negotiated prices. Delivered safety training and monitored compliance with regulations.

Key Contributions:

• Established inventory and vendor tracking to ensure best pricing, saving 37% in 2012.

• Implemented safety program to ensure compliance with industry standards and OSHA regulations.

• Served as First Aid / CPR / HR and Safegulf / Safeland Certified Trainer. ROCKING HORSE TACK & PET SUPPLIES — Bath, NY

Owner/Operator, 11/2003 to 4/2012

Directed daily operations for retail outlet location, ensuing profitability and driving exceptional customer service. Managed bookkeeping, tax preparation, and payroll. Hired, trained, and supervised five employees, as well as organized staff schedules. Coordinated inventory and purchasing. Organized marketing and advertising initiatives. Key Contributions:

• Received Small Business of the Year award in ’06.

• Collaborated with local SPCA and Cornell Cooperative Extension to support program for animal cruelty prevention and animal adoption.

TASA Program – Bath, NY

Case Manager 1998 – 2003

Case Management for pregnant and parenting teens. Intake and service management, housing, education, and ensuring proper medical care for teen and child. Lost funding and program ended. EDUCATION

Associates in Human Services CORNING COMMUNITY COLLEGE, Corning, NY

~ GPA: 3.9

CASA (Court Appointed Special Advocate) Training and Judicial Appointment 2005

Contact this candidate