Customer Service Representative
Resume:
Michelle Brown
Customer service representative
Capitol Heights, MD 20743
*******************@*****.***
Personable customer service representative committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship- building skills.
Work Experience
Customer Service/Catering
Aramark-McLean, VA
September 2023 to Present
Setting up all tables and food service area with chairs, linens and dishes Serving food to guests at events
Cleaning up and tearing down the dining area by removing all tableware, linens, garbage, and furniture Transferring food, and delivering food on time
Adhering to health and safety guidelines
Maintain equipment and supply inventory
Customer Service Representative
Kaiser Permanente-Fulton, MD
March 2023 to August 2023
Answered incoming phones calls
Transferred calls to appropriate department
Checked patients appointment day and time
Setting appointments for patient such as radiology, ophthalmology, podiatry, and so on Reset patients password, updated patients demographics Customer Service Representative
Mphasis Company-New York, NY
July 2022 to January 2023
Answered over 50 or more calls a day
Assisted callers with questions they had regarding Troy Medicare, such as dental and hearing benefits, and OTC benefits and vision
Assisted callers with finding providers and pharmacy's in they network Navigate though software to help callers to find the best healthcare that fits they needs Document every call detailing why the customer called Customer Service Representative
CODICE-Washington, DC
April 2021 to December 2021
• Answered over 50 calls a day-no outbound
• Assisted callers with any questions they had regarding the STAY DC rental assistance program
• Documented every single call detailing why the caller called
• CSR could not complete the application for the caller but could walk them through the application step by step answering any question or clearing any confusions
• Provided application and funding status to callers
• Escalated issues to tier 2 that needed to be escalated
• Performed password reset to verified callers
Cashier
Walmart-Clinton, MD
April 2019 to September 2021
Manage transaction with customers using cash registers Scan goods and ensure pricing is accurate
Collect payments whether in cash or credit
Issue receipts, refunds, change of tickets
Redeem stamps and coupons
Customer Service Representative
Griffith Energy Services-Cheverly, MD
February 2018 to November 2018
Navigate through software used to make work orders schedule appointments answer over 40 call a day, made work orders and reschedule and canceled for HVAC oil and fuel services ran credit card information made outbound calls to customer for scheduling or rescheduling purposes transfer calls to appropriate departments
Patient Service Representative
OBGYN OFFICE-Washington, DC
October 2016 to July 2018
Perform clerical administrative duties as assigned Greet patients and visitor, providing check-in and check- out functions Answer phones and schedule appointments
Ensuring patient is seen in a timely manner
Coordinate insurance authorization
Accurately access patients records
Input physicians orders appropriately to patients records Maintain patients confidentiality as outlined by privacy and HIPAA guidelines Telecommunications operator
George Washington University Hospital-Washington, DC April 2007 to August 2016
Effectively managed a high-volume of over 70-100 inbound calls a day and outbound customer calls Managed high call volume with tact and professionalism Gave professional and appropriate attitude when given negative customer feed back Transfer calls from one department to another
Reset and unlock employee passwords to their work stations Making overhead announcements for traumas and codes Paging Doctors
Cashier
Save-A-Lot-Seat Pleasant, MD
May 2005 to February 2007
Check out customers
Stock Shelfs
Helped customers any way possible
Count and obtains money
Assistant Manager/ Cashier
Gallo's clothing store-Hyattsville, MD
June 2003 to March 2005
Accounting paper work
Counting teal
Doing exchanges
Setting up displays
Opening/Closing the store
Mail Sorter
Direct mailing company-Cheverly, MD
December 2000 to November 2004
Collect, sorting mail, shipping outgoing mail and packaging entering data on a computer, tracking supplies, ordering supplies, shipping items, placing mail and proper buckets for distributional dispose of junk mail and sort mail such as return letters.
Printer Operator
FYI
February 1997 to September 2000
I took pictures of documents for them to be put on microfilm such as police records speeding tickets felonies misdemeanors sexual assaults mugshots etc. Education
High school or equivalent
Eleanor Roosevelt High School - United States
1992
Skills
• Operater (10+ years)
• Customer Care (10+ years)
• Customer Support (10+ years)
• Communications (10+ years)
• Organizational Skills (10+ years)
• Telecommunication (10+ years)
• Cleaning Experience (6 years)
• Environmental Services (6 years)
• Hospital Experience (10+ years)
• Word processing (5 years)
• Microsoft Word (10+ years)
• Microsoft Office (10+ years)
• Microsoft Excel (10+ years)
• Typing (10+ years)
• Communication skills (10+ years)
• Computer skills (10+ years)
• CSR (10+ years)
• HIPAA (10+ years)
Additional Information
Skills & Abilities
Calming presence
Cooking Experience
Patient
Attentiveness
People person
Attentive listener
Good body language
Professional Attitude
Scheduling
Microsoft Office (word,excel)
Highly organized
Excellent oral, interpersonal, and organizational skills
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