Program Manager Delivery
Resume:
Highlights of Expertise
• Portfolio Management
• Delivery Excellence
• Digital Transformation
• Process Governance
• Cloud Migration & Implementation
• POD Culture
• Onsite Expertise • Budget and Cost Management • Strategy Planning
• Team Building & Leadership • Vendor Management • Generative Artificial Intelligence Career Timeline
Management / Leadership Experience
Portfolio Lead /Senior Program Manager / Agile POD Delivery Manager / Technical PM (Mar 2013 – Present) 10+ years of experience in leadership role, managing large multiple US based programs in Application development, digital transformation, digital strategy and design. Spearheaded Delivery/ Client/ Stakeholder Management, Strategy, Team Leadership on Cloud Projects for major US and Multi-National Companies.
Led the solution team for signing up a $28M Deal with the leading BFS client Have managed a portfolio size of $20+ M with more than 210 resources across the Globe Strong experience in managing virtual teams and proficient in stakeholder management – External clients and internal management.
Adept at building and delivering solutions with focus on cloud first, cloud native, reliability, scalability, auto-scaling, configuration management, continuous delivery and continuous deployment. Coordinate across IT departments (Solutions Development, Infrastructure, Quality Engineering and Operations support) and continually review, streamline and improve operational procedures and identify opportunities for innovation. Managed the relationship between IT and the vendors in coordination with Vendor Management department. Reviewed and provide initial approvals for Business cases, vendor contracts and MSA/SOW agreements. Provided leadership and guidance by mentoring, motivating and leading team members. Proven success in end-to-end project delivery management and ensuring effective management of various resources to client requirements; capabilities in mobilization, stabilization and execution of delivery programs. Solution oriented specialist with notable success directing a broad range of cost saving initiatives while participating in planning, analysis and implementation of tools and metrics for improving customer satisfaction levels Proven ability to hire and retain best-class talent and foster an environment of innovation. Proven track record of setting and achieving high standards with experience in Agile engineering practices, techniques, and tools.
2003 - 2006
•Software
Engineer
•Celtel e Labs,
India
2006 - 2009
•Software
Engineer
•Cognizant
Technology,
India
2009 - 2010
•Technical Lead
•Cognizant
Technology,
USA
•Connecticut,
USA
2010 - 2013
•Technical Lead
•Cognizant
Technology,
USA
•North Carolina,
USA
2013 - 2014
•Lead Project
Manager
•Cognizant
Technology,
USA
•Colorado, USA
2014 - 2015
•Agile Project
Manager
•Cognizant
Technology,
USA
•Minnesota,
USA
2015 - 2020
•Technical
Program
Manager
•Cognizant
Technology,
USA
•Arizona, USA
2020 - 2021
•Agile POD
Delivery
Manager
•Cognizant
Technology,
India
2021 - Till
date
•Senior
Program
Manager
•IBM
Suresh AMMASAI, CSM, PMP
Portfolio Lead / Program Manager / Technical Delivery Manager Analytical, highly adaptable professional with 20+ years of extensive experience which includes 11 years of USA onsite experience, expert at technology transformation, as well as in developing and implementing various cost-effective programs to drive continuous improvement of operations. The experience includes delivering Regulatory projects and managing large portfolios in excess of $50 million. *********@*****.***
Key Initiatives:
•Description: Integration of digital technology into all areas of a business resulting in fundamental changes to how the business operates and how it delivers value to customers, partners and employees.
•Software: AEM (Adobe Experience Manager), Data Lake, Oracle, Informatica ETL, QLIK, Atlassian JIRA, GITHUB, Cloud Technologies (AWS, PCF), Spring boot, Micro services, DevOps - CICD tools, Jenkins, Gradle, Cucumber
•Achievements
•Proposed the PMO strucuture to CRC and setup the consulting organization for USD 5B/Annum and won the BId from CRC.
•Expanded Marketing Platforms to 600 team members by onboarding digital resources across technical and fucntional levels.
•Established the Strategic planning and constructed the yearly roadmap for Claim Analytics portfolio.
•Signed MSAs with the Claim Business Division of Chubb to partner them in service delivery.
Program #1: Customer Transformation -
Digital Marketing
Duration: Sep 2021 – Present
Client: Chubb & Honda NA
Role: Program Delivery Manager
Team Size: 250+
Annual Revenue: USD 50M / year
Domain: Banking & Financial services
Highlights: Manage the Client
Relationship Engagement, Contribution
to Bid Process, Strategic planning of
Roadmaps, Setting up the PMO office.
•Description: Data ART (Agile Release Train) exposes APIs as web services for partners like DN, DCI & Pulse source systems to feed payment data such as settlement & disputes, which in turn enriched at DART and stored in Operational Data Store (ODS) for consumer reporting.
•Software: Atlassian JIRA, GITHUB, Cloud Technologies (AWS, PCF), Spring boot, Micro services, DevOps - CICD tools, Jenkins, Gradle, Cucumber
• Achievements
•Migrated RBI (Reserve Bank of India) cross border transactions data layer from the current persistence layer to India based remote database.
•Delivered a seamless, migration solution of Spring Boot upgrade for all the ODS components
•Implemented Credentials scanning and rotation using Vault to align with the enterprise wide mandated security policies.
•Delivered Storm to NiFi topology upgrade solution for DART components involved in enrichment/ingest operation.
Program #2: Enterprise Payment
Portfolio Data ART
Duration: July 2020 – Aug 2021
Client: Discover Financial Services
Role: Agile POD Delivery Manager
Team Size: 120
Annual Revenue: USD 20M / year
Domain: Banking & Financial services
Location: Chennai, TN, IND
Highlights: Establish POD Culture,
Onboarded Agile Release Train, Practice
SAFe and Coach the ART team
members, Tactical tuning of Payment
adapters, Data requirements & linkage,
Solution Architecture, Analyze the
current system and propose future state,
Program governance, Drafting proposal
•Description: Provides an additional payment option for CMs to use their membership rewards points as a form of payment and provides the partner with the capability to build new functionality into its payment system to allow the acceptance/redemption of Membership Rewards Points for CM purchases.
•Software: Atlassian JIRA, Confluence, BITBUCKET, Cloud Technologies (PaaS, SaaS, IaaS), Spring boot, Micro services, DevOps - CICD tools, Jenkins, Maven, XL- Release, Selenium, Z/OS IBM Mainframe, React UI.
•Achievements
•Launched PwP capability in various forms including POS enablement, mobile app enablement and online shopping with key partners including: NYC Taxis
(VeriFone and CMT), Rite-Aid, Uber, Airbnb, Newegg, Staples, Expedia and Boxed.
•Delivered a seamless, speedy go-to market on-boarding process for all the partners and migrated PwP native application to ePaaS platform.
•Reduced TI costs 50% per year by bulletproofing the back-end systems.
•Achieved a total redemption of 15.9BB membership reward points across all retail channels.
Program #3: Pay with Points Program
Duration: August 2015 – June 2020
Client: American Express
Role: Technical Program Manager
Team Size: 200
Annual Revenue: USD 60M / year
Domain: Banking & Financial services
Location: Phoenix, AZ, USA
Highlights: Led from Program kick-off
onwards thru implementation,
Architectural Envisioning, Bullet Proofed
the platform for scaleability, Strategic
planning and migration of POD to POA
system, Led the multiple partner
integrations with PwP system
simultaneoulsy, E2E Program Delivery by
co-ordinating with all IT & Business
stakeholders
•Description: Creates and enhances the data expose layer to meet the SOA governance needs with both Ameriprise Financial's My Financial Application and Advisor Wealth Management System & Data.
•Software: CA Agile Project Central, Rally, SVN, SCCS, ClearCase, SOAP SOA, REST, WSDL, ODATA, JPA, ETL( Kafka, Logstash), E-Commerce, CMS, Mobile
(Native & Webapp)
•Achievements
•Implemented PII data encryption/decryption across interdependent projects achieving SAR governance mandated by enterprise-wide architecture team.
•Led the team of 50+ members in various project types (Fixed Bid and Time/Material) and generated the revenue of 3million per annum.
•Implemented DevOps culture within the team to improve collaboration and productivity.
•Saved 60% in costs with the implementation of a POA solution across interdependent projects.
Program #4: AWMS – Wealth
Management Service Program
Duration: September 2014 - July 2015
Client: Ameriprise Financial Services
Role: Agile Project Manager
Team Size: 80
Annual Revenue: USD 20M / year
Domain: Banking & Financial services
Location: Minneapolis, Minnesota, USA
Highlights: Implemented Agile
Transformation Processes for Major
Programs, Solution Architecture by
contributing to BR, LR forums, Entity
Modeling and SDM Mapping, Budget
forecasting, Scope defintion and
planning, Partner with Cross Commits for
execution.
•Description: Presents enhanced options to clients for enrolling into different annuity products as part of post retirement planning, allowing minimum guaranteed fixed rate for the annuity products.
•Software: Microsoft Project, Rally, Git, Spring core, JDBC SOAP SOA, REST, WSDL, ODATA, JPA, Changeman, JQuery framework, E-Commerce/CMS, Mobile technologies (Native and Web app), JAVA, HTML & XML.
•Achievements
•Played CII (Continuous Improvement/Innovation) Champion role to cultivate hackathon events for engineering team and generated business out of proposed ideas/opportunities by working with the client.
•Improved operational parameters values such as Debt Reduction, JR – Rotation and Utilization
•Led the team to implement governance attributes such as Delivery Governance Dashboard, GenC Injection, Delivery Health Dashboard & Resource Retention Request views.
•Managed the team across Solution Engineering, Manufacturing, QE and Operational support in a Matrix org.
•Implemented one-stop guide, KPI metrics and 360-degree application checklist for the portfolio.
Program #5: Annuity Systems
Duration: March 2013 - August 2014
Client: Metlife
Role: Lead Project Manager
Team Size: 50
Annual Revenue: USD 30M / year
Domain: Insurance
Location: Denver, Colorado, USA
Highlights: Led the program by
coordinating with multiple vendor teams,
Supplier Engagement, Partnered with
Enterprise Architect for solultioning, Cost
control and forecasting.
Certifications Education
Bachelor of Engineering, Computer Science (1998 – 2002) Government College of Technology, Coimbatore
Lecturer (2002 – 2003)
Accolades
Recognized as a STRIVE winner for the APAC region (CRC)
Innovation Portfolio award for delivering exceptional performance in BFS account.
Received SNAP award for outstanding work on the BFSI programs
Received Feather in cap award for RBI initiative.
(Successful migration of POD to POA solution)
Contact this candidate