Front Desk Data Entry

CHERYL MARSHALL

Airmont, USA *****

+1-347-***-**** - **********@*****.***

PROFESSIONAL SUMMARY

Dedicated worker with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

SKILLS

• Housekeeping Management

• Laundry

• Front Desk

• Residential Cleaning

• Commercial Cleaning

• Cleaning Experience

• Food Service

• Guest Services

• Food Preparation

• Retail Sales

• Restaurant Experience

• Kitchen Management Experience

• Customer Service

• Time Management

• Listening Skills

• Cash Handling

• Telephone Etiquette

• Team Collaboration

• Problem-solving skills

• Front Office Management

• Work Prioritization

• Initiative-taking

• Issue handling

• Guest Relations

• Confidentiality handling

• Data Entry

• Problem-Solving

• Attention to Detail

WORK HISTORY

10/2023 to 09/2024 Front Desk Receptionist

Planet Fitness – Airmont, USA

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process

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• Scheduled, coordinated and confirmed appointments and meetings Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees

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Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution

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Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk

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• Collected room deposits, fees, and payments

Enhanced customer satisfaction by providing efficient and professional front desk services

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• Completed all tasks in compliance with company policies and procedures

• Resolved customer issues quickly and notified supervisor immediately when problems escalated

• Completed data entry and filing to keep records updated for easy retrieval Initiated system for tracking office supplies, leading to more efficient inventory management.

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01/2021 to 01/2023 Head Housekeeper

IHG Hotels & Resorts – Abingdon, USA

Handled emergency situations calmly and efficiently while prioritizing guest safety at all times

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• Placed orders for housekeeping supplies and guest toiletries Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct

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Streamlined housekeeping processes for increased efficiency and reduced labor costs

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Trained and mentored all new personnel to maximize quality of service and performance

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• Communicated repair needs to maintenance staff

Revised standard operating procedures as needed, keeping up-to-date with industry best practices for optimal performance results

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Improved overall guest satisfaction by maintaining impeccable cleanliness and organization of all hotel areas

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Created a welcoming atmosphere with attention to detail in room preparation and presentation

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Developed effective inventory management systems for linens, cleaning supplies, and guest amenities

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Collaborated with front desk personnel to address guest concerns promptly and courteously

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Conducted regular inspections of rooms and common areas to ensure compliance with health and safety regulations

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Participated in quality assurance reviews, implementing changes as needed to improve overall service and guest satisfaction

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Established positive relationships with vendors for timely delivery of essential supplies at competitive prices

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• Restocked cleaning storage cabinets, carts and baskets for easy use

• Increased employee performance through effective supervision and training Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition

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• Hang, cleaned and rehung draperies to maintain freshness Completed special housekeeping actions such as turning mattresses on set schedule.

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01/2015 to 01/2021 Hardees Shift Leader

Copperstone – Abingdon, USA

• Trained new employees and delegated daily tasks and responsibilities

• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols

• Completed cash and credit card transactions accurately using POS software Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies

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Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction

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Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture

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Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly

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• Enforced company policies and regulations with employees Managed inventory and ordered supplies to keep location well stocked with necessary supplies

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Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development

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Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations

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Resolved conflicts between employees to maintain positive and productive work environments

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Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions

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Boosted overall sales with effective upselling techniques and exceptional product knowledge

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Improved team productivity by implementing efficient scheduling and task delegation methods

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Prepared shift summary reports for supervisor and communicated regularly on goals and progress

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Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity

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Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team

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Streamlined inventory management processes, leading to reduced waste and optimized stock levels

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Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement

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Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships

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Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime

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Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed

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Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times

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Fostered positive work environment, leading to higher employee morale and reduced turnover

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Maintained cleanliness and organization of workspace, adhering to health and safety standards.

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EDUCATION

High school diploma

New Utrecht High School - Brooklyn, NY

• Honor Roll

• Awarded

College Culinary Arts

Virginia Highlands Community College - Abingdon, VA

• Honor Roll

• Awarded

ASSESSMENTS

• Retail customer service, Proficient, 07/01/23

• Work style: Reliability, Proficient, 04/01/22

• Food service fit: Crew member, Proficient, 08/01/23

• Cleaner fit, Proficient, 04/01/22

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