Account Manager Technology Services

*** ********* **. ******* ** *****. 770-***-****.

Cherie Howell

OBJECTIVE

As an experienced Account Manager specializing in technology services, I aim to use my proven record of accomplishment of exceeding productivity targets, proactive sales strategies, and leadership skills to drive business growth and enhance customer satisfaction. With a strong background in managing large portfolio accounts, and ability in technology services such as VoIP, cloud networks, and integrated solutions. Negotiating competitive product objections, and conducting comprehensive account reviews, I look to contribute to a dynamic team by improving service and increasing revenue. My goal is to use my ability to support business goals and advancement within the industry.

SKILLS & ABILITIES

Knowledge and understanding of VoIP, Hosted PBX, SDWAN and cloud networks and products. Leadership Skills, Sales, Marketing, Organization Skills, Clerical, Excellent Communication skills, Proficient in Microsoft Office applications. Salesforce, FQT, Microsoft Teams, Microsoft Word, Excel, Power Point, Data Input, Outlook, Illustration, Photoshop, Designing, Fine arts, Arts, Graphic Arts, In Design Adobe Freehand, Illustrator.

EXPERIENCE

(2019-2024) Fusion Connect, Atlanta, GA (Remote)

Senior Account Manager / Renewals, Account Manager CAM

Technology service offering communications sectors, broadband, cloud, and IT services to business owners.

I consistently exceeded productivity targets, and my leadership skills, coupled with a proactive sales, renewals, and negotiation approach, allowed me to upsell new services, increase revenue, and managing 400-800 accounts to drive overall customer satisfaction and revenue goals.

Essential Duties and Responsibilities include the following:

Handled incoming and outgoing calls to existing customers.

Conducted quarterly reviews of customer accounts, including product and service evaluations and upgrades.

Perform customer negotiations and effectively address competitive product

objections.

Managed customer interaction types including e-mail, telephone calls, and

fax request.

Hosted meeting and online demonstrations.

Possessed knowledge of integrated T1, EFM, VoIP, Hosted PBX and cloud

networks and products.

Analyzed and processed reports with attention to detail, using Salesforce for data input and management.

Coordinated quoting processes using various tools and systems, including managing special pricing and proposals to meet client needs.

Actively updated job knowledge and skills by participating in relevant educational opportunities and workshops.

current with industry trends and best practices through regular reading of professional publications.

Maintained and expanded personal networks to exchange knowledge and stay

informed about emerging technologies.

(2014-2019) Rollins- Orkin Pest Control, Covington, GA

Sales Agent/Service Specialist

Engaged in inbound and outbound calls/web sales, providing detailed information about pest control services. Utilized Contact 360 to quote current rates and service programs, tailoring solutions to customer needs. Educated customers on pest concerns and service treatments, ensuring customers receive effective solutions. Scheduled new pest control service appointments and performed upselling to enhance service value. Directed customers to relevant branches and managing service payments. Supported training and collaborated with new employees to enhance team performance.

Achievements/Awards

• Awarded Employee of the month (Aug. 2016)

• Maintain and exceed productivity goals and performance measurements.

• Awarded for excellent attendance monthly.

• August (2016) Over $200,000 revenue for the month.

• ACW consistently under 1min.

• Awarded for generating over $100,000 in new revenue, showing exceptional

sales skills and strategic acumen.

• Increased revenue from 2015-2016 at 52%

• Average ACD per call is $834-$1125 per hour.

• Generated over $1 million in revenue for the company, highlighting strong sales performance.

and strategic business development skills

(2010-2012) AT&T Solutions Provider Cleveland, Ohio

Customer Service, Sales Agent

Setting up corporate accounts. In-depth knowledge of AT&T products and services and their benefits. Building rapport and providing excellent salesmanship. Knowledge of competitor’s products and services. Displayed creativity in sales and marketing strategies. Ability to close the deal. Processed and prepared paperwork for record keeping and report

generation.

Education

Cuyahoga Community College, Cleveland, OH (2006-2007) Columbus State, Columbus, OH (2005-2006) Columbus College of Art and Design (2003-2006) Advertising graphic Arts and Fashion Design

REFERENCES

Reference upon request

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