Customer Service Team Member
Resume:
CONNIE TREJO
Austin, TX *****
***********@*****.***
Work Experience
Team Member/Cashier
Whataburger
August 2023 to Present
-Informed customers promotion and special offer to increase sales. -MET personal team and company goals in customer service environment -Anticipated needs and resolved problems to keep customers happy -Performing customer service,handling cash transaction,ringing up sales, honoring coupons, collect payment and giving appropriate change
Mail Sorter/Processor
(UPS) LYNEER STAFFING AGENCY-Austin, TX
April 2021 to Present
• Responded professionally to inquiries about lost or misdirected mail items * sorted incoming mail by department location and recipient * provided support during high-volume periods by distributing in timely manner * operated portage meters and other mail equipment to bulk mailings * ensured proper handling of confidential materials, including legal documents and personal files *identfied opportunities to streamline mailing process and improve efficiency within mailroom* collected outgoing mail from various departments and prepared it for shipment
General Office Clerk
Mike Franklin Tours-Bastrop, TX
June 2019 to January 2023
Variety of clerical and administrative including: data entry, filing, answering phones, and assisting clients and new customer, organized, and stores paperwork and invoices, electronic documents, schedule upcoming events, professional provide their colleagues and customers with photocopy of documents for distribution or for receipts, and invoices, locate documents when requested and maintained records of all documents.
Freight Associate
Home depot-Austin, TX
February 2019 to December 2022
• Monitored inventory levels and shortages to management* assisted customer in locating products, managing high-level merchandise *interpreted packing lists, pick lists and planograms to properly stock merchandise products * replenished out of stock items on sales floor, staged overstock and rotated products to prevent spoilage * examined merchandise to determine correct tags and labels used *utilized hand held devices to track inventory levels and update restock needs * unload delivery trucks and organized inventory in stockroom
(Warehouse) Order Picker, Packer, and Puller
Ikea distribution, igloo, Kendra Scott, and Francesca-Houston, TX May 2011 to August 2019
Objectives by memorizing
specific inventory locations of high-demand SKUS *avoid errors by accurately reading work tickets and pulling merchandise * exceeded personal and team goals by walking quickly, minimizing mistakes and correctly following location direction *interacted with members of public politely and professionally * followed scanning, tracking, and documentation procedures to avoid errors * used handheld devices to scan orders, obtain route information, and navigate * assisted in warehouse duties when not completing deliveries such as stocking shelves or preparing orders * satisfied customers by accurately picking products preparing shipments
Demolition Expert
Contract-Houston, TX
August 2005 to August 2016
Demolition exert or explosive workers deal with a variety of explosive and pieces of equipment to tear down or dismantle different types of structures
Health information management/release information specialist/ Medical Records Clerk
Renaissance Women's Group/ Tx R.O.I./ Brackenridge Hospital-Austin, TX May 2001 to September 2014
Entered data into sys5, printed out requested sets and generated reports * assisted internal and external customers, independently handling numerous clerical tasks *reviewed files and records to respond to employer or customer requests * preserved files and records to keep up-to-date and easily accessible * files important documents in organizated manner * scanned and faxed documents relating to invoices and sales receipts * proofread and edited correspondence, reports, and file Document preparation/Records and Information Management DocuData Solutions-Austin, TX
managed electronic and hard copy documents for efficient storage and retrieval * organized archival and disposal processes for obsolete or suspensed documentation per company guidelines *collaborated with project teams to ensure timely submission of required documentation * maintained accurate records of all controlled documents, revisions, and approval status * assisted in development of documents control polices and procedures * MOST COMPANIES ARE GOING PAPERLESS SUCH AS HOSPITALS, INSURANCE COMPANIES, AND ETC. DEALING WITH HIPAA Violations AND REQUIREMENTS CONFIDENTIAL Skills
• Packaging
• Stocking
• Order fulfillment
• Cash handling
• Customer service
• Sales
• Order picking
• Picking & packing
• HIPAA
• Clerical Experience
• Merchandising
• Inventory Control
• Shipping & Receiving
• Order Entry
• Distribution center
• Warehouse management system
• Quality control
• Medical Records
• Freight
• RF scanner
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