It Support Technical
Resume:
Joseph (Jojo) Van Dyke
IT Support & Projects Specialist
Santa Clara, CA 95054
***********@*****.***
• www.linkedin.com/in/jojovandyke/
• CompTIA A+ Certified, 5+ years IT industry experience
• Loves problem-solving either as a part of team or on my own Authorized to work in the US for any employer
Work Experience
Self-Employed IT Support Consultant
Hardware & Software
September 2018 to Present
• Provide IT Support for varied Offices, Homes & Small Businesses
• Take part in projects ranging from Desktop, Network, Mobile, Hardware & Software. Report directly to business owners, their managers & end-users, adapting to their systems Volunteer
Second Harvest Food Bank
2001 to Present
• Participate in food distributions working directly with community members and other volunteers in efforts coordinated by Second Harvest Food Bank and their partners
• Volunteer for the heavy lifting alongside the younger & senior citizen volunteers, so they can volunteer in safer roles or pace
Systems Engineer
Pro4ia Inc - San Francisco Bay Area, CA
January 2022 to March 2024
• Provide onsite project & end-user support to a variety of clients in the Silicon Valley within mostly Windows Environments
• Provide remote end-user support for workstations and servers
• Thrive as part of an international team serving international clients IT Support Services Technician
Gilead Sciences (Contracted by Cognizant Technologies and prev. Milestone Technologies) - Foster City, CA
October 2020 to November 2021
• Respond to ServiceNow tickets from end-users and other departments at Gilead Sciences headquarters
• Image, refresh and configure various systems to meet deadlines
• Coordinate with other departments in onboarding and hardware deployment
• Adapt to Pandemic guidelines in providing customer service to both onsite and remote workers in a timely, professional manner
Contract Workstation Technician
ProActive Business Solutions
September 2019 to October 2020
• Inventory, diagram, pack hardware & workstations to be easily usable and understood by users before and after deployment
• Ensure workstations and equipment were rebuilt to exact client specifications
• Remain onsite, if needed, to provide support and troubleshooting Education
Saint Francis High School - Mountain View, CA
2005
Intro to Python (Code in Place) in Computer Programming Stanford - Stanford, CA
2020
Skills
• Technical Support
• Active Directory
• Help Desk
• Microsoft Windows
• Software troubleshooting
• Desktop support
• Mac OS
Certifications and Licenses
CompTIA A+
2020 to 2023
• Demonstrate baseline security skills for IT support professionals
• Configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS and administer client-based as well as cloud-based (SaaS) software
• Troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and scripting
• Support basic IT infrastructure and networking
• Configure and support PC, mobile and IoT device hardware
• Implement basic data backup and recovery methods and apply data storage and management best practices
Assessments
Technical support: Customer situations — Proficient April 2024
Responding to technical support situations with sensitivity Full results: Proficient
Technical support — Proficient
April 2024
Performing software, hardware, and network operations Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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