Data Entry Customer Service
Resume:
Darrita Valles
Ready to join your awesome team
Warner Robins, GA 31093
*********@*****.***
Work Experience
Administrative Support III
Houston County Department of Human Resources - Warner Robins, GA December 2022 to Present
• Processes applications, reviews, hearing request and/or changes using appropriate criteria and polices consistently; according to establish guidelines.
• Data Entry
• Excellent organizational and time management skills
• High degree of accuracy in note taking, interpretation & data entry
• Strong communication skills
• Evaluates, identifies, and promotes model community and business economic development or workforce development projects.
• Performs related work as assigned.
• Maintains records, and prepares reports and correspondence related to the work.
• Assist clients with application processing
• Review correspondence with clients ensuring proper placing. Store Manager
Jimmy Jazz - Macon, GA
June 2019 to October 2022
• Enhance the customer experience by leading a team of associates in providing strong levels of customer service
• Diagnose, develop and evaluate the performance in associates.
• Enhance the customer experience by leading a team of associates in providing strong levels of customer service
• Conduct associate recruiting, interviewing and hiring
• Represented company at job fairs and hiring events
• Collect and count register monies nightly
• Conducted daily inventory checks
Dating Specialist (Inside Sales Representative)Remote It's Just Lunch - Hallandale Beach, FL
December 2013 to February 2015
(REMOTE)
• Developed prospects into sales to increase the overall number of members.
• Initiated outgoing telephone calls to prospects that visited the company website.
• Answered incoming telephone call inquiries 150+
• Processed orders, prepared correspondence and fulfilled customer needs to ensure complete customer service
• Did follow up on all inquiries from the company's lead sources and converted prospects into customers
• Kept daily, accurate computer records relating to all activities to include phone calls, emails,
• Utilized outstanding customer and phone skills on a daily basis
• Arranged face to face appointments for each client Recruiting/Staffing Specialist
Lighthouse Nursing Agency - Perry, GA
February 2012 to August 2013
• Enter new nurse information into system
• Document all call information according to standard operating procedures
• Administrated drug and urine analysis
• Documented drug test results
• Interviewed and processed nurse files to get them active for PRN work.
• Greeted nurses and guests
• Solve after hours issues that arise and delegate appropriately.
• Answering multi-line switchboard
• Collected monies for interviews
• Acted as a direct liaison between nurses and facilities
• Scheduled nurses for PRN shifts, rescheduled,
• Served as the point of contact for all interactions with patients, field staff and administrative associates
• Inform appropriate staff of any personnel changes and scheduling needs that arise. Store Manager
Plato's Closet - Macon, GA
November 2009 to December 2011
• Able to obtain monthly goals for my first four months as manager.
• Maintain and manage the sales floor.
• Utilize merchandising skills to drive sales through effective merchandise presentations.
• Monitor store presentation and support brand consistency.
• Reconcile cash (bank deposit, safe fund/till fund, daily financial transactions) and follow bank deposit procedures
• Conduct associate recruiting, interviewing and hiring
• Diagnose, develop and evaluate the performance in associates.
• Enhance the customer experience by leading a team of associates in providing strong levels of customer service
Education
Associate in Business
Middle Georgia State College - Macon, GA
January 2013 to May 2016
Certificate in EKG
Macon State College - Warner Robins, GA
2011 to 2011
Diploma
Warren G. Harding High School
2000 to 2004
Skills
• Scheduling (9 years)
• Retail Management (10+ years)
• Inventory (10+ years)
• Training
• Operations
• Customer Service (10+ years)
• Management (10+ years)
• Receptionist
• Retail (10+ years)
• Cash Handling (10+ years)
• Payroll (9 years)
• Merchandising (9 years)
• Team Building
• Front Desk
• Microsoft Excel
• Operations Management
• Real Estate
• Administrative Skills
• Cash Handling
• Office Experience
• Microsoft Word
• Phone Etiquette (8 years)
• Communication skills (10+ years)
• Microsoft Word
• Computer Skills
• Data Entry
• Leadership Experience (10+ years)
• Interviewing
• Loss Prevention
• Presentation Skills
• Store Management Experience
• Employee Evaluation
• Inside Sales
• Pricing
• Supervising Experience (8 years)
• Sales Experience
• Excel
• Word Processing
• Windows
• Typing (10+ years)
• Retail Sales (10+ years)
• Retail Management (10+ years)
• Computer Skills
• Customer Service
• Microsoft Outlook
• Employee Orientation
• Assistant Manager Experience (7 years)
• Management
• Sales (10+ years)
• Schedule Management (10+ years)
• Data collection
• Telemarketing
• Personal Assistant Experience
• Negotiation
• Clerical experience
• Restaurant experience
• Hospitality
• Travel planning (2 years)
• Leadership
• Google Docs
• Kronos
• Customer support
• Account management
Languages
• English - Expert
Certifications and Licenses
Driver's License
Present
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