Customer Service Inventory Control

AILEEN NIEVES MENDEZ

939-***-****

*********@*****.***

Toa Alta, PR 00953

PROFESSIONAL SUMMARY

Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.

SKILLS

File Organization

Inventory Control

Correspondence typing

Office Organization

Customer Service

Call Routing

Cash Handling

EXPERIENCE

Hair bow crafter

Mariel Creations, Toa alta, PR, May 2006 - Current

Designed custom pieces according to client specifications.

Presented design work to clients.

Workshop facilitations to apprentices.

Participate in multiple fairs.

Developed branding strategies, including logos and color schemes, for new businesses.

Security Officer

Genesis Security, Carolina, PR, May 2006 - Oct 2009

Answered phones and responded to inquiries at security desk.

Wrote concise, detailed reports on property damage, theft, presence of unauthorized persons and unusual occurrences.

Used radio and other communication devices to keep in regular touch with other security guards and controller.

Secured building against unauthorized access and conducted regular patrols.

Assistant Store Manager

Egyptian Goddes, Hatillo/Bayamon, Puerto Rico, PR, Jun 2005 - Aug 2007

Maintained operational performance with skillful execution of opening and closing procedures.

Monitored and documented team success through regular performance evaluations.

Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities.

Coordinated employee schedules to provide adequate staff coverage.

Provided performance and motivational feedback to employees.

Optimized inventory for maximum revenue generation.

Supported recruiting, training, and professional development efforts.

Delegated tasks to appropriate staff members for optimum productivity.

Managed daily operations of store to ensure efficiency and productivity.

Resolved customer complaints or issues in timely manner.

Customer Service

Subway, Utuado, PR, Apr 2004 - Jan 2005

Delivered excellent customer service and prompt food and beverage delivery.

Modeled exceptional customer service and engagement behaviors to team members.

Created positive culture centered on customer service and employee satisfaction.

Maintain the area clean and refilled.

LANGUAGE

Spanish

Native

English

Intermediate

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