Customer Service Winston-Salem
Resume:
Brook Rice
Diplomatic receptionist with deep interpersonal skills
Winston-Salem, NC 27127
*****.********@*****.***
Friendly customer service professional committed to providing high-quality service and developing customer relationships. Offering excellent interpersonal skills and knowledge of conflict resolution to lead a team of other customer service representatives. Skilled at using consumer feedback to improve customer service processes.
Work Experience
Financial Representative
Colfax Furniture - Winston-Salem, NC
November 2021 to Present
• Receives cash or other forms of payment from customers in payment for goods or services and records amounts received re-computes or computes bill, itemized lists, and tickets showing amount due, using adding machine or cash register.
• Makes change, verifies checks, and issues receipts to customers. Records amounts received and prepares reports of the transactions.
• May give cash refunds or issue credit memorandums to customers for returned merchandise
• May operate an electronic or computer-based cash register with peripheral electronic data processing equipment by passing individual price coded items across electronic scanner to record price, compile printed list, and display cost of customer purchase, tax, and rebates on monitor screen.
• Displays strong numerical skills and attention to detail. Must be highly exact and accurate in performing duties. Understands and follows established policies and procedures for recording the sale and obtaining payment from the customer.
• Speaks with customers in a positive open manner that promotes customer satisfaction and retention. Answers customer questions, provides information and resolves minor customer complaints.
• Consults with supervisor if complaints are serious or cannot be resolved quickly and easily
• Reports to the Store Manager/Lead Cashier
Office Manager
Assured Storage - Winston-Salem, NC
June 2017 to October 2019
• Perform daily functions of running the self storage facility in accordance with company standards
• Understand the features and benefits of the facility and how to use each
• Complete daily walk thru including lock checks and cleaning units as needed
• Be prepared to work 15-25 hours/week at a sister location
• Make daily bank deposits and ensure accuracy of deposit information
• Understand and comply with uniform guidelines set by company
• Keep office clean and organized, free of any clutter, pets and odor
• Maintain accurate records for each customer including lease, addendums, correspondence
• Communicate with customers and potential customers in a manner that is professional and in a fashion that limits the legal liability of the company
• Keeps foreclosure documentation organized and accurate, following company foreclosure checklist and set guidelines
• Keep post auction paperwork labeled and filed for seven years
• Use computers as designated for business use only
• Proficient at Site Link
• Prepare weekly and monthly reports accurately and submit in a timely fashion Office Manager
American Self Storage - Burlington, NC
February 2013 to December 2016
Education
Associate's degree in Paralegal Studies
South University - Georgia
October 2022 to Present
Associate's degree in Human Resource Management
Ashworth University - Norcross, GA
October 2009 to July 2011
Skills
• Office Management (10+ years)
• QuickBooks (10+ years)
• Accounts Receivable (10+ years)
• Bookkeeping (10+ years)
• General Ledger Accounting (10+ years)
• Human Resources (10+ years)
• Event Planning (10+ years)
• Accounts Payable (10+ years)
• Computer literacy (10+ years)
• Front desk (10+ years)
• Organizational skills (10+ years)
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