customer service, medical redcords clerk

Shirley Kessler

If you need a hard worker that's honest, trustworthy, and willing to learn new things to expand their horizon, Then I'm the person you are looking for. Ozark, AR 72949

******@*.***********.***

+1-479

I'm a hardworking woman that is always looking to learn something new. I'm always wanting to expand my skills and my work experience. I'm currently starting an online business. I'm trustworthy, kind, generous, loyal, hardworking, and a leader. I can do just about anything. I'm excellent when it comes to working in medical records. I'm always willing to help the next person. Willing to relocate to: Clarksville, AR - Russellville, AR - Fort Smith, AR Authorized to work in the US for any employer

Work Experience

Customer Service Agent - Call Center

Sutter Gould Medical Foundation - West Valley City, UT June 2022 to October 2023

I answer calls, set up appointments and send messages to the doctors for patients Customer Service Agent - Call Center

SUTTER SHARED SERVICES - Utah Valley, UT

June 2022 to October 2023

I would answer phone calls for patients schedule appointments and send messages to staff Unemployed

currently unemployed - Ozark, AR

October 2022 to June 2023

COVID-19 was still going on therefore it was hard to find a job Retail Sales Associate

Dollar General - Ozark, AR

August 2021 to October 2021

Checked out customers

Stocked

Deposit

Unemployed

currently unemployed - Ozark, AR

September 2020 to April 2021

COVID-19 was in full affect. Therefore no one was hiring in public and a lot of people were getting laid off or lost their jobs.

Home Health Aide

Private Home & Personal Care - Ozark, AR

July 2020 to August 2020

I take care of a elderly resident at her home. Cooking, cleaning, anything that she needs Unemployed

currently unemployed - Ozark, AR

May 2019 to August 2020

I took time off due to family issues

CNA - Certified Nursing Assistant

Ozark Nursing Home - Ozark, AR

March 2017 to May 2019

Cleaned. Took care of residents

Unemployed

currently unemployed - Ozark, AR

September 2013 to March 2017

my family and I was supposed to move to Kansas therefore I had put my two-week notice in and my last day was September 13, 2013. We did not move until June 2014. Since we did not have family in Kansas and it was only us and not having any help and childcare being expensive we decided that it would be best I stayed home. When we moved back to Arkansas March 2017 I went back to work. Medical Records Clerk

Mercy hospital ozark - Ozark, AR

March 2001 to September 2013

• Medical records

• Insurance verification

• Checking in pts

• Coding

• Transcription

Education

Bachelor's degree in Criminal psychology

Liberty University - Lynchburg, VA

February 2021 to Present

Associate in Business/medical

Arkansas Tech University - Ozark, AR

August 2008 to May 2010

Skills

• Administrative experience

• Continuous improvement

• Dispatching

• Medical terminology

• Data collection

• Technical support

• Live chat

• Computer literacy

• Help desk

• Hospitality

• Filing

• Case management

• Human resources

• Medical coding

• Customer service

• Computer operation

• Office experience

• Retail sales

• Stocking

• Public relations

• Windows

• CRM software

• Citrix

• ICU experience

• Cash handling

• Retail sales

• Communication skills

• Driving

• Food preparation

• Typing

• Analysis skills

• Transcription

• Retail sales

• Research

• 4G/LTE

• Administrative experience

• Vital signs

• Customer service

• Acute care

• Home care

• VPN

• Medical office experience

• Customer support

• Pricing

• Microsoft Exchange

• ICD-10

• Leadership

• Medical Records

• EMR systems

• Epic

• Microsoft Office

• Google Suite

• Organizational skills

• Clerical experience

• Microsoft SharePoint

• Documentation review

• Cashiering

• Computer skills

• Data entry

• Microsoft Windows Server

• Epic

• HCPCS

• Nursing

• Financial services

• System administration

• Customer support

• Appointment scheduling

• Answering Phones

• Typing

• Organizational skills

• Email answering

• Customer service

• Computer skills

• Communication skills

• Cash handling

• Cash register

• Data entry

• Microsoft Office

• Leadership

• Microsoft Word

• Microsoft Excel

• Epic

• Scanning

• EMR systems

• Sales

• Time management

• Telemarketing

• CRM software

• Inside sales

• Google Suite

• Research

• Pricing

• Technical support

• Data collection

• Serving

• Computer networking

• Driving

• Citrix

• Order entry

• Continuous improvement

• Remote access software

• Restaurant experience

• Help desk

• 4G/LTE

• Vital signs

• Medical records

• Medical terminology

• Clerical experience

• ICU experience

• SharePoint

• Databases

• Medical coding

• Adobe Acrobat

• Microsoft Windows Server

• VPN

• System administration

• ICD-10

• Documentation review

• ICD coding

• Teaching

• Business development

• Windows

• Smartsheet

• Account management

• Operating Systems

• Computer literacy

• Call center

• Medical billing

• Google Docs

• Front desk

• Retail sales

• Human resources

• Hospitality

• Cold calling

• Live chat

Languages

• English - Expert

Links

https://www.facebook.com/nikki.kessler.87

https://www.instagram.com/peachesandroses21/

https://www.linkedin.com/in/shirley-kessler-271836204 https://www.twitter.com/nkessler2007

Certifications and Licenses

Certified Coding Specialist

Present

Certified Nursing Assistant (CNA)

State Tested Nursing Assistant

Assessments

Customer focus & orientation — Proficient

January 2022

Responding to customer situations with sensitivity Full results: Proficient

Customer service — Proficient

July 2021

Identifying and resolving common customer issues

Full results: Proficient

Work motivation — Proficient

July 2021

Level of motivation and discipline applied toward work Full results: Proficient

Work style: Reliability — Proficient

November 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Proofreading — Completed

January 2022

Finding and correcting errors in written texts

Full results: Completed

Verbal communication — Proficient

November 2021

Speaking clearly, correctly, and concisely

Full results: Proficient

Data entry: Attention to detail — Completed

September 2021

Maintaining data integrity by detecting errors

Full results: Completed

Sales fit — Proficient

December 2021

Measures the traits that are important for success in sales positions Full results: Proficient

Written communication — Completed

January 2022

Best practices for writing, including grammar, style, clarity, and brevity Full results: Completed

Typing — Completed

November 2021

Transcribing text

Full results: Completed

Medical terminology — Proficient

March 2022

Understanding and using medical terminology

Full results: Proficient

Sales skills — Proficient

September 2020

Influencing and negotiating with customers

Full results: Proficient

Attention to detail — Proficient

November 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Work style: Professionalism — Proficient

March 2022

Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient

Customer service fit — Proficient

October 2021

Measures the traits that are important for success for customer service roles Full results: Proficient

Protecting patient privacy — Proficient

January 2022

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Administrative assistant/receptionist — Proficient August 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Call center customer service — Proficient

July 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Medical receptionist skills — Completed

April 2022

Managing physician schedules and maintaining accurate patient records Full results: Completed

Medical billing — Proficient

March 2022

Understanding the procedures and forms used for medical billing Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I'm looking to grow in my career

Contact this candidate