Customer Service Entry-Level
Resume:
JEANNE
GANDY
***********@*****.***
San Antonio, TX 78207
Enthusiastic and hardworking individual seeking an entry-level position in retail. Possesses strong interpersonal skills and a keen willingness to learn. Eager to provide excellent customer service and contribute to a team-oriented environment.
PROFESSIONAL SUMMARY
Wachovia/Wells Fargo - Research Remediation Associate/Loan Specialist III
San Antonio, TX • 03/2008 - 09/2018
Aerotek Professional Services/USAA - Clerk/Mail Processor San Antonio, TX • 01/2007 - 03/2008
Metropolitan Development Center - Secretary II/Administrative Assistance III
San Antonio, TX • 01/1993 - 08/2005
WORK HISTORY
Managed the loan counseling opportunity queue, facilitating effective communication and resolution between clients and the organization.
•
Served as a high-risk review case worker, meticulously assessing, and mitigating potential risks associated with loan portfolios.
•
Acted as a liaison for Wells Fargo attorneys, ensuring seamless coordination and communication in legal matters pertaining to loan operations.
•
Executed comprehensive research and remediation tasks, improving loan processes and increasing customer satisfaction by 20%.
•
Sorted, matched, endorsed, and imaged life insurance policies with meticulous attention to detail, ensuring accuracy and compliance with company standards.
•
Trained over 25 coworkers in efficient workflow processes, optimizing productivity and enhancing team performance.
•
Collaborated effectively with team members to streamline operations and meet strict deadlines in fast-paced environment.
•
Maintained organized records and documentation, facilitating easy retrieval and reference for future inquiries and audits.
•
Managed office operations for Maintenance department, overseeing administrative tasks such as scheduling, filing, and correspondence management.
•
Handled timekeeping and payroll responsibilities, ensuring accurate recording and processing of over 150 employee work hours and compensation monthly.
•
Processed office correspondence for nursing department, including drafting, editing, and distributing memos, reports, and other documents
•
Provided administrative support to department staff, including coordinating meetings, preparing agendas, and maintaining records and databases.
•
SKILLS
• Problem Solving
• Attention to Detail
• Communication
• Customer Service
• Time-Management
• Administrative Support
• Teamwork
• Adaptability
• Confidentiality
• Compliance
• Leadership
Dillard University
New Orleans, LA • 08/1985
Bachelor of Arts
EDUCATION
Contact this candidate