Customer Service Retail Sales

Kimberly Howell

* *** **** **, *****, NH ***** Phone 603-***-**** **********@*******.***

Endorsements: General Special Education

Specific Learning Disabilities

Education: University of Maine, Orono, ME

Notre Dame College, Manchester, NH / Southern New Hampshire University Major in education, Minor in Psychology

Multiple Trainings in: Orton-Gillingham LiPS

Visualizing and Verbalizing Project Read

Primitive Reflex Integration Mental Health First Aid Experience:

• Twenty five years of consultation and collaboration with related service providers in the areas of Speech and Language Therapy, Occupational Therapy, Psychology, and Teachers of the Deaf

• O-G Tutor with many fully remediated students.

• Sales associate Bead It!, Concord NH providing instruction and advice in creating beadwork projects.

• Sales associate Staples EasyTech.

• Staples Print and Marketing associate providing both production and assisting customers using self serve copy and print equipment.

• Technology supervisor at Staples overseeing the Technology department.

• Assistant manager at Staples coaching associates and providing customer service. Responsibilities:

• LD Specialist

o Monitor student progress in

§ Language arts instruction

§ Language arts integration across the curriculum

o Consult with

§ Reading and Writing teachers

§ All teachers in all subject areas regarding how to provide multi-sensory structured, language based instruction

§ All teachers in all subject areas regarding effective differentiation o Create IEPs by

§ Consolidating all that every teacher and specialist knows about the student and use this knowledge to develop an effective, transferrable IEP

§ Evaluating student progress using

• Daily collaborative RTI

• Individual annual testing during which there is

o Examination of the scores a child is able to earn and how they earned them o Incorporation of that information into a report and programming recommendations

• Quarterly IEP evaluation in conjunction with teachers o Social Skills Instruction

§ Weekly Communications Lab Class

§ Facilitation of the application of concepts learned in “Comm Lab” across the curriculum and in student interactions during unstructured times.

o Maintain communication with sending school districts

• Classroom teacher

o Provides instruction using a multi-sensory structured, language based method to teach students in Reading, Writing, Mathematics, Science and Social Studies.

• Staples: provide customer service, coach associates, ensure that store standards align with company expectations, intervene with complex situations to de-escalate and find positive solutions.

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