Customer Service Sales Associate

Gloria Tate

**** * ******* ******

Chicago, IL **651

Objective

Seeking an entry-level Clerical assistant position at a company to contribute skills in customer service as well as microsoft office applications utilized.

Skills & Abilities

Type 30-40 wpm

Work in a fast-pace environment

Excellent customer service skills

Knowledgeable in Medical Terminology

Excellent communication skills

Proficient in Microsoft Office

Experience

MACY’S DEPARTMENT STORE

Retail Sales Associate OCTOBER 1995-Present

Uphold the "Magic of Macy's" mission when approaching customers to determine their needs.

Received a Bronze Award for upselling customers to sign-up for the Bronze Program.

Develop effective communication skills when describing merchandise and explain use,operation,and care of merchandise to customers.

Proven ability to provide exceptional customer service when recommending and helping locate or obtain merchandise based on customer needs and desires.

Pay a strong attention to detail when receiving returned merchandise according to store policies.

Train new sales associates on the procedures of the position.

Accept payment from customers up to $1,000 in cash and $2,000 in credit cards.

HEALTHCARE PLUS HOMEHEALTH AGENCY

Home health Aide(Caregiver) Chicago, IL 2013

Monitor vital signs of patient report it to medical staff

Follow doctor’s orders for home treatment plans and administer medication

Attended doctor’s appointments with client(mother)

RUSH UNIVERSITY MEDICAL CENTER

Department of Volunteer Services

Clerical Aide(volunteer)

Chicago, IL July 2005-2006

Patient discharge

Arrange for flowers to be delivered to patient’s room

Sort, file and organize patient’s medical records

Education

HAROLD WASHINGTON COLLEGE, CHICAGO, IL

Graduated 2012

Associate in arts (general studies)

BASIC CERTIFICATE in Medical Terminology

Year 2005

BASIC CERTIFICATE in Computer Information Technology

Year 2007

REFERENCE AVAILABLE UPON REQUEST

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