Customer Care Analyst Ii

CRIS (MARIACRISTINA) BONILLA

* ****** ***** *** #*** ***********@*****.***

Norwalk, CT 06855 203-***-****

SUMMARY:

Professional with years of proven Insurance and Reinsurance experience; Excellent analytical skills, Business acumen; Outstanding Leadership skills; Strong understanding of attaining and exceeding annual goals; Well versed in SAP and Excel; Strong verbal and written communication skills; Relationship management skills to build/retain customer loyalty; Excellent coach and mentor, encouraging accountants and other professionals to achieve their full potential; Consistently provides outstanding customer care. Fluent in Spanish

PROFESSIONAL EXPERIENCE:

Guy Carpenter / Marsh McLennan, January 2021 - Present

Hybrid - Analyst II Transactional Services - Client Support Service

Responsible for all aspects of daily cash management for the Facultative Reinsurance department in AS400 and Open Twins systems, for both Premium and claims. Creative daily / monthly cash balancing reports for treasury for them to add to their closing package.

Creative monthly Facultative report to send to Clients and Markets per contract terms for collections

Work with the brokers and TA on resolving all inquiries related to assigned accounts for clients and market to ensure accurate data reporting

Work closing with claims to ensure all claims payment are processed on a timely basis and reinsurance and recovery are processed weekly.

Scrutinizing evaluating and processing Assumed and Fac Premium and loss transactions.

Addressing inequities related to assigned accounts.

Mitsui Sumitomo Marine Management (VACO LLC), April 2020 – January 2021

Holmdel. NJ Temporary Reinsurance Project

Research Treaty contracts by years and program in the Win System and create spreadsheet with the contract information to entire in the new PRS System

Attended daily status meeting to give updates and resolve any issues

Update information in the PRS Systems

Research insurance company in AM Best for their rating to update Schedule F in PRS System

Accounting Principles, Stamford, CT January 2020 – March 2020

Temporary Data Entry

Special project updating Bullhorn Data system with information from Zoom Info, LinkedIn and Company Website

HAI Group, Cheshire, CT September 2019- December 2019

Reinsurance Accountant

Calculated and reported premium and losses associated with reinsurance for four companies

Prepared monthly Bordereaux for all companies, including monitoring contact changes

Reconciled companies’ reinsurance payable and receivable accounts

Interacted with reinsurance/brokers to ensure timely settlements of premium, losses, and reporting issues

Process monthly closing, journal entries, and reconciliations

Navigators, a brand of The Hartford, Stamford, CT October 2018- September 2019

Senior Ceded Reinsurance Analyst

Setup up New Treaty Contracts in Nav Re, Nav International and Syndicate systems

Prepare, bill and collect Ceded Profit Commission, Sliding Scale Commission and Loss Corridor Monthly and Quarterly accounts as well as related payments.

Prepare and post monthly and quarterly journal entries.

Send out Premium payments to all reinsurance

Prepare and send out notices for collection of all cash call and large losses

Gerber Life Insurance Company, White Plains, NY January 2011 - October 2018

(a Nestle Company)

Senior Treaty Accountant/Group Benefits Manager

Responsible for all aspects of accounting for group benefits reinsurance structures in support of business lines

Managed $182M book of insurance business and 50 General Underwriters

Processed $12-$23M in premiums and claims monthly

Produced Monthly MGU reporting and reconciliation of 32 active accounts. Booked claims, expenses, administrative fees and claim fund adjustments. Provided analytical support regarding Letters of Credit, Annual Statement Schedules for Reinsurance (S) and Taxes (T). Actively involved in month-end and year-end financial close processes

Liaised with the CFO and Senior Executive Team to financially assess reinsurance structures

Odyssey RE, Stamford, CT September 2007 - January 2011

Senior Account Analyst, Retro Accounting

Assisted in the coordination of commutation proposals received from retrocessionaires and prepared analyses for Claims and Actuarial departments

Provided information to the Claims Legal/Collections Department of reinsurer.

Prepared wide range of schedules with information from the RSG (Reinsurance System Group) and facilitated the collection of $5M in outstanding balances

Reviewed, assembled, input and supervised credit card statements, employee expenditure records and incoming bills and required documentation for payment

Prepared and recorded asset, liability, revenue expense entries and analyzed information

Core Managers (a GE Capital Services Company), Norwalk, CT May 2000 - January 2005

Senior Treaty Accountant

Processed premium, unearned premium reserves and Quota-Share losses

Processed contingent and sliding scale commissions, premium adjustments and reinstating commissions

Performed daily application of reinsurance cash receipts, disbursements and resolved discrepancies

Prepared month-end summary of new business and cash activity

Conducted quarterly reconciliations of Quota-Share Loss activity between treaty and claims databases

Swiss RE, Armonk, NY January 1999 - May 2000 & January 2005 - Aug 2007

Senior Treaty Accountant

Managed 50+ accounts valued at $23M and communicated with the underwriting department, branches and ceding companies

Delivered ceded reinsurance accounting including reviewing and interpreting financial components and reinsurance treaties

Assisted with development and implementation of internal controls and accounting policies

Oversaw the analysis and tracking of complex accounts of direct, assumed and ceded business

Led a team of 10 technical accountants

Rewarded for exceeding annual goals

EDUCATION:

Pace University, New York, NY

Business Administration, Major in Computer Science

COMPUTER SKILLS:

SAP, RSG, eFreedom, Free 2000, Image Right, Citrix-Xen and KwikTag, Microsoft Office, Focus, Genius, Subscribe, Bullhorn, Zoom Info PRS, Wins, Rally, AS400, Open Twins, Fax Exchange and Oracle People Soft

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