Customer Service Store Manager

James P. Nicholson

** ******** ***** *********, ** 06111 – 860-***-**** - ***.***********@*****.***

Professional Summary

-Motivated multi-unit Manager who effectively and efficiently makes decisions while under pressure.

-Exceptional financial analysis and organizational skills with a strong desire to uphold high ethical standard of conduct

-Division Manager with strong background in management, supervision, training and customer service.

-Experience in strong leadership and relationship-building skills

-Proficient at profit and loss responsibility including payroll, shrink, inventory reduction and monthly line-by-line analysis

Skills

Detail Oriented

Goal Oriented

Personnel Development

Excellent customer service skills

Staff training and development

Customer relations

Strategic thinker

PROFESSIONAL EXPERIENCE

District Manager July 2021 - Current

IH Services

Ensure all labor, supply and equipment budget targets are met

Hire, Train and develop all site personnel

Ensure all HR related cases are handled in a timely fashion to include Hiring, terminations, Unemployment hearings and sexual harassment / workman's comp investigations

Conduct periodic quality audits in each account - note areas that need improvement and implement plans for effective solutions

Conduct periodic face-to-face performance reviews to ensure all customer requirements are met on a consistent basis

Conduct in-depth training of janitorial services and equipment training

Ensure safety program implementation and compliance through weekly site visits and safety calls

Ensure each location is fully trained and staffed

Lead and manage all new account startup operations, Manage all site escalations

Review weekly budgets, payroll and complete all site review forms.

Store Manager

K&G Superstore May 2019 – July 2021

Director of 15 sales team members

Managed 5 million in sales volume

Responsible for sales and profitability

Responsible for all aspects of human resources to include interviewing, hiring, coaching and terminations

Responsible for payroll budgets and submissions

Division Operations Manager

Superior Network of Companies – Connecticut Market May 2016 – May 2019

Directed Operations for $40 million in sales

Managed and Developing accounts

Maintained operations, expenses in line with GP/sales goals, customer service and growth plans

Understood and promoted DOT Safety rules and regulations

Assumed full Profit and Loss responsibility

Assisted in all Human Resource related matters

Reviewed all rental and sales tickets

Planned Monthly and yearly sales, payroll budgets

Coached the team on Proper selling techniques

Store Manager

Tractor Supply Company - Multiple locations, CT April 2013 – May 2016

Directed entire store operations for sales with a volume of $5.5 million

Managed an employee base of 20 to 30 Associates including 2 assistant managers and 2 key carriers

Initiated forecasting, budgeting, cost control, and sales promotion at store level

Directed profit & loss responsibility to include payroll, shrink, inventory reduction and monthly line-by-line analysis

Successfully opened a new store

Top district sales performer 2013

Most profitable store 2014

District Operator of the year Award 2014

New Store Manager Trainee

Desktop Support

Compucom (Cigna) - Bloomfield, CT November 2010 - April 2013

Processed all incoming tickets within Service Level Agreement guidelines

Built all new laptops and desktops with current software and deploy to customers

Installed printer software to work-at-home, offshore and local customers

Installed hardware in older machines such as hard drives, memory and video cards where applicable

Programmed Avaya phones for deployment.

Processed all PC and peripheral inventory on site

Used HP Service Manager for all proper ticket documentation

Diagnose and repair laptop and desktop issues, LAN printers and other peripheral issues

Recovered lost data

24 hour local support for on call rotation

EDUCATION & DEVELOPMENT

Associate of Arts in Criminal Justice Graduated June 1992

Manchester Community College Manchester

Successfully completed District and Store Management Training Programs.

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