Service Representative Customer
Resume:
Nadia Jones
Energetic Customer Service Representative with 10+
years of experience resolving complex customer
inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Hard working, driven, loving, and fast learn.
WORK EXPERIENCE
TriWest Health Care Alliance — Patient
Service Rep
Twin Oaks Nursing Home — CNA
East Jefferson General Hospital LCMC —
Patient Access Rep
2176 Greenwood Dr Laplace, La 70068
*************@*****.***
*************@*****.***
REFERENCES
ACCOMPLISHMENTS
06/2019 to 06/2020, Work from Home
Customer Service Representative.
Scheduling patient appointments and making
reminder calls. Informing patients about delays and waiting times. Obtaining patients’ addresses, contact details, insurance information, and medical histories. Updating and verifying patient information at every visit. Assisting patients in lling out patient history forms, consent forms, and payment contract forms,
when necessary.
Closed due to Covid-19
11/2014 to Present, Laplace, La
A Certi ed Nursing Assistant performs many basic
care tasks for patients, like grooming, dressing,
bathing, eating and exercising. They also assist the nursing sta with medical tasks like taking blood, monitoring vitals with medical equipment and
reporting patient behavior and wellbeing.
Teacher
Patsy Williams 504-***-****
Supervisor
Dermisha LaBranche 504-***-****
Supervisor
Gina Hampton
Skills
Fluent in English
Pro cient in Microsoft O ce
Outbound/inbound calling
COMMUNICATION
Time-Management
Functional skills
GQR/PrimeTime — CNA
Shiftkey — CNA
KRUCIAL Rapid Response — CNA
03/2021 to 03/Present, Metairie, LA
Assessed, organized and documented patient data to develop an appropriate plan of care. Instructed
patients and families regarding diagnosis, treatment plan and preventative care according to
individualized health needs. Interacted with family, physicians and other disciplines regarding patient care. Worked in Covid Vaccine Clinic
07/2021 to Present, Travel
Providing great patient care. Answering patient calls and determining how best to help them. Providing
physical support for patients or residents with daily activities and personal hygiene, including bathing, dressing, getting out of bed, - using the toilet, walking, standing, or exercising.
10/2021 to Present, travel
Turning or moving patients.
Gathering medical supplies.
Bathing patients.
Grooming patients by brushing their hair, teeth,
shaving them, etc.
Feeding patients and documenting their food and
liquid intake.
Checking vital signs such as blood pressure and heart rate.
Answering patient calls.
07/2022 to 10/Present, 9800 Metcalf Ave #400, Overland Park, KS 66212
Provides for activities of daily living by assisting with serving meals, feeding patients as necessary and
ambulating, turning, and positioning patients; and providing fresh water and nourishment between
meals.
Active Healthcare — Cna
EDUCATION
East St John High
Henery’s Learning Academy — Diploma
01/2023 to 07/2023, Massachusetts
Providing physical support for patients or residents with daily activities and personal hygiene, including bathing, dressing, getting out of bed. Helping with Daily life activities
05/2006 to 05/2009
05/2009 to 05/2009
Diploma
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