Customer Service Janitorial Services
Resume:
Iesha Wallace
678-***-**** **************@*****.*** Riverdale, GA 30274
SUMMARY
Known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume environments. Smoothly manages workflow and optimizes team strengths. SKILLS
• Microsoft Excel
• Microsoft Office
• Outlook 365
• IBM Maximo
• Microsoft Teams
EXPERIENCE
Custodian Supervisor, Georgia Building Authority, August 2015-Current, Atlanta, GA
• Supervised facility operations, employee tasks, setting employee goals, assessing employee performance, and providing feedback.
• Achieved adequate coverage for jobs by setting effective schedules and assigning tasks to each worker.
• Coordinated on-the-job training and orientation meetings for newly hired employees.
• Have quarterly meetings with other supervisors on techniques and skills for training, dealing with employees.
• Inspecting offices and restrooms through inspections and official assessments to make sure all areas are clean properly.
• Filled reports for all accidents and injuries and adherence to safety standards Custodian 2, Georgia Institute of Technology, June 2011-August 2015, Atlanta, GA
• Mopped and waxed floors, dusted, sanitized and deep cleaned bathroom floors and surfaces, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
• Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
• Checked and stocked inventory throughout facility to meet expected demands.
• Operated industrial cleaning equipment to quickly complete custodial tasks.
• Cleaned floors and surfaces by sweeping, mopping, dusting and polishing.
• Read and followed company, customer and safety rules, policies and procedures. Lead Janitorial Supervisor-ABM Janitorial Services- Hartsfield- Jackson Atlanta Airport- November 2009- June 2011, Atlanta, GA
• Checked quality of work regularly through inspections and official assessments.
• Trained staff to follow team standards and use efficient techniques.
• Kept team safe by verifying proper use of safety equipment and techniques, and correcting missteps.
• Supervised and supported housekeeping personnel to maximize quality of service and performance.
• Interacted pleasantly with clients and guests when performing daily inspections
• Reviewed employee performance and devised improvement plan to achieve goals. Janitorial Manager, ABM Janitorial Services, GA Pacific Center May 2007-November 2009, Atlanta, GA
• Supervised and supported housekeeping personnel to maximize quality of service and performance.
• Inspecting offices and restrooms through inspections and official assessments to make sure all areas are clean properly.
• Achieved adequate coverage for jobs by setting effective schedules and assigning tasks to each worker.
• Established hands-on, proactive management style to facilitate improvements to workflow.
• Reviewed employee performance and devised improvement plan to achieve goals.
• Submit employee's hours daily, and send completed payroll and labor costs to our corporate office.
• Submit a nightly report to the managing company advising them of any discrepancies. General Cleaner, ABM Janitorial Services- Peachtree Road Methodist Church-June 2005-May 2007, Atlanta, GA
• Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets, scrubbing floors, removing soap scum, excess dirt from sinks and shower area.
• Replenished supply of hand soap, paper towels, tissue other consumables.
• Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
• Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
• Maintained safety protocols through safe handling of equipment and chemicals. Concessions Associate, Phillips Arena, October 2003-June 2005, Atlanta, GA
• Maintained exceptional standards of customer service during high-volume, fast-paced operations.
• Correctly received orders, processed payments and communicating with customers to ensure accuracy and satisfaction.
• Restocked condiments, service supplies and snack bar foods throughout shifts to stay ahead of customer demands.
• Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements.
• Monitored supply inventory and replenished at end of each day to prepare for next event.
• Minimized spoilage risk by handling and storing snack bar foods according to health code standards. EDUCATION AND TRAINING
McClarin High School, College Park, Georgia
• Major in business administration
The American Academy-Partnership Program, Salt Lake City, UT
• High School Diploma
University of Georgia and the Carl Vinson Institute of Government- Atlanta, GA
• Succeeding as a Supervisor- September 1- October 20, 2021 CERTIFICATIONS
• Leadership Boot Camp, Office of State Property Officer- State of GA (Georgia Building Authority) - 2015
• Excellence in Customer Service-FY 2017, State of Georgia (Georgia Building Authority - 2021CMI Certificate- Human Trafficking Awareness Program, State of GA (Georgia Building Authority) – FY 20- 23
• HRA-Sexual Harassment Prevention Training for Managers, State of Georgia (Georgia Building Authority) – 2021-2023
• Path FY'21-23-Security Education Platform for State of Georgia employees
• Enterprise Learning-State of Georgia-Department of Administrative Services- Risk- Preventing Falls, Slips and Trips-FY 2023- September FY 2023
• Enterprise Learning-State of Georgia-Department of Administrative Services- Risk- Lifting and Carrying Safely- September FY 2023
• Skill Path Training- Achievement Through Learning Excelling as a Manager or Supervisor- November 1, 2023
• Skill Path Training- Achievement Through Learning- Delegating Authority and Empowering Employees- November 8, 2023
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