Customer Service Shift Supervisor

Aleeya Ortega

• Concord ca, ***** •**************@*****.*** • 925-***-****

Education

College park High School

Pleasant Hill, CA

GPA 3.4

SAT 1220

Expected Graduation 5/2024

Experience

Devil And Angel Bakery

Position Title- Shift supervisor

Concord, CA

October 2022 – Present

●Shift supervisor at Devil and angel, I successfully navigate through daily operations, responsible for excellent customer service standards.

●Tasked to train new staff members to maintain our high expectations standards of service

●I attended to customers' thoughts and desires and provided efficient customer service.

Baby sitting Pleasant Hill, CA

December 2023 – Present

●Communicating regularly with the child's parents to ensure that everything is okay and keep them up to date.

●Help children with educational activities such as reading, writing, and math problems

●Efficient at handling emergencies calmly, such as minor injuries or illnesses

●CPR certified guaranteed to handle emergency situations with confidence and care.

Leadership & Activities

For Her Fund Non- Profit Organization

Treasurer - Social Media Manager July 2023 – Present

●I am Part of a non profit organization where we advocate & dedicate our time to helping women in the Bay Area Ca.

●As Treasurer and Vice President I plan and organize when our meetings will be held throughout the year. As I also collectively look for other nonprofits that we will donate our funds to that align to the true meaning of the club.

●Very involved in creating a safe environment for women in our organization & in our community. Everyone in our organization gains exposure to the hardships that they may have not realized that women go through while also connecting with their peers with issues impacting their community.

Skills & Interests

Team leadership- Can work well collaboratively with others, able to lead and manage team efficiently

Adaptability- can easily adapt to new environments/ situations and handle challenges with ease and professionally

Communication- Excellent verbal and written skills

Problem solving- ability to recognize and navigate emotions to resolve conflicts and foster positive work environment

Team work- Able to demonstrate excellent work efficiency between teams

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