Customer Service Social Media
Resume:
Andreas Thanos
Contact
Old Bridge
New Jersey, *8857
*.**********@*****.***
Education
Rutgers University
New Brunswick, NJ
Business Administration and
Management
May 2020
Key Skills
Accountability
Adaptability
Communication Skills
Training
Sales
Customer Orientation
Decision Making
Detail Oriented
Ethical and Honest
Problem Solving
Superior Work Ethic
Time Management
Microsoft Office
Objective
Strategic, results-driven professional with demonstrated success in elevating operational standards to improve overall team and business performance.
Highly self-motivated individual with outstanding ability to build rapport and develop positive business relationships.
Consistently exceeded expectations for revenue and profits by utilizing aggressive marketing and management strategies.
Proven leader with the ability to inspire teams and capitalize on emerging opportunities to enhance business profile, reputation, and influence.
Entrepreneurial sales professional, who is a proven leader with an exemplary track record for meeting and exceeding objectives.
Articulate communicator able to elicit outstanding performance from a diverse array of professionals.
Bilingual in Greek and English Proven management ability able to manage upwards as well as downwards.
45,000 followers on Instagram. Open to unlimited travel.
Communicate clear work expectations and company vision to set and achieve measurable goals in demanding, complex work environments. The experiences are listed on the next sheet.
Full-Time Experience
December 2022 - Present
Manager • Tobacco Company • Richmond, VA
• Oversaw daily restaurant operations, including staff management, customer service, and inventory control.
• Implemented cost-saving measures, such as optimizing ingredient sourcing and portion control. • Developed and executed marketing campaigns, including social media promotions and local partnerships with area businesses.
• Generated new revenues through marketing services in a business-to-business environment.
• Employ business planning and local market knowledge to develop sales and customer networks.
• Led a team of 50+ employees, fostering a positive work environment through effective communication, team- building activities, and ongoing training.
• Conduct regular performance evaluations and provided constructive feedback to team members.
• Ensure outstanding service, excellent quality food, a clean atmosphere, and gracious hospitality.
• Achieved maximum sales and profits while maintaining good operations, standards, and procedures.
• Recruit, train, schedule, and evaluate staff management and hourly staff to ensure efficient operations of restaurant.
• Provide supervision for and ensured retention of managers and employees.
• Ensure proper training of team members, formulated work schedules, and maintain great guest/public relations.
• Developed and implemented successful training programs.
• Purchase food, alcohol, and equipment, negotiating with vendors in order to control costs.
• Created approximately $1,000,000 in revenue growth compared to the previous most profitable year of best year which was 2019.
• Employee turnover has decreased by 30%, indicating a positive work culture and strong team cohesion.
• Increased sales of wine and spirits by 30% due to targeting and successful marketing campaigns. December 2021 - Present
Solar Sales Manager • Sunrun • Richmond, VA
• Cultivated and maintained strong relationships with key stakeholders including homeowners, builders, and local organizations, positioning Sunrun as the preferred solar energy provider in the region for both residential and commercial customers.
• Provided ongoing training, coaching, and performance management to sales team members.
• Developed and executed strategic sales plans, including targeted lead generation campaigns, and sales training programs.
• Strong ability to collaborate and demonstrated success working within cross-functional teams and have shown success selling in a competitive marketplace.
• Record breaking approval rate for first 30 days.
• Successfully increased the average order value by 20% and contributed to higher customer lifetime value. August 2018 - October 2021
Sales Representative • American Income Life• Edison, NJ
• Coordinated front and back of house restaurant/ club operations.
• Provided administrative direction for employees’ recruitment, employment, development, and retention.
• Forged strategic partnerships with clients, vendors, banks, and investors.
• Responsible for all accounts to be paid, inventory received, and employee payroll.
• Year-over-year sales increased by 20%, and bar profits increased by 15%. July 2017 - July 2018
General Manager/Owner • Thanos Lounge and Restaurant • Atlantic City, NJ
• Developed a strong base of life insurance clients through cold calling, referrals, and business contacts.
• Called on policyholders to deliver and explain policies, suggest additions and changes in insurance programs, and make changes in beneficiaries.
• Built relationships by providing excellent customer service and responding to calls quickly. June 2016 - June 2017
Data Analyst • Apple / Pantagis Diner • Edison, NJ (Worked Simultaneously).
• Mitigated risk and monetary losses, optimized business processes, and improved the customer experience at Apple.
• Leveraged data science to deliver strategically impactful decision automation solutions across multiple lines of business.
• Achieved an accuracy rate of over 98% in data analysis projects.
• Demonstrated exceptional time management skills and consistently met project deadlines. 2015 - 2016
Greek Army
Specialty: Air Defense
September 2013 - June 2015
General Manager • Pantagis Diner • Edison, NJ
• Oversaw staffing for all operations, and maintained health, safety, and sanitation levels.
• Performed detailed clerical and financial duties such as directing payroll operations, handling large sums of money, and taking inventory. • Established standards for personnel performance, service to customers, quality, and cleanliness.
• Evaluated and when necessary, disciplined employees up to and including terminations.
• Oversaw the orders for both food and operating supplies. Bought food and equipment, negotiating with vendors to control costs.
• Interviewed applicants, trained, and supervised new and established workers, and planned staff schedules.
• Surveyed target markets and executed related strategic plans, promotions, advertising, sales incentive programs, publicity, financial forecasts, pricing, product mix, new product rollouts, and reporting.
• Through effective management reduced customer service wait times by 20% and improved table turnover rates by 15%.
• Managed costs resulting in a 10% increase in profit margins. Additionally, experienced a 15% increase in sales revenue.
Part-Time Experience
2020
Shift Lead • WAWA • Edison, NJ
• Supervising Operations: Shift leaders supervise the daily activities of the gas station, ensuring smooth operations in the absence of a manager.
• Creating Shift Schedules: They create and manage shift schedules for employees, ensuring adequate coverage during different hours of the day.
• Assigning Duties: Shift leaders assign tasks to staff members, making sure that everyone knows their responsibilities during the shift.
• Customer Service: They assist customers, maintain a friendly work environment, and address any customer concerns.
• Cash Handling: Shift leaders balance the cash register, handle transactions, and ensure accurate accounting.
• Inventory Management: They monitor inventory levels, restock items as needed, and keep track of supplies.
• Safety and Security: Shift leaders ensure safety protocols are followed, including proper handling of fuel, emergency procedures, and security measures.
• Team Coordination: They coordinate employee responsibilities to improve efficiency and customer service. 2014
Kitchen Line Lead • Panera Bread • Woodbridge, NJ
• Supervising Kitchen Staff: The line lead supervises and coordinates kitchen team members to ensure smooth operation and proper food preparation.
• Training and Coaching: They train new team members and provide ongoing coaching and feedback to help staff improve their skills and performance.)
2013
Cashier • BJ’s • Woodbridge, NJ
• Processing Transactions: Cashiers handle transactions, including scanning items, applying discounts, and handling different payment methods such as cash, credit, debit, and gift cards.
• Providing Customer Service: Cashiers answer customer questions, address concerns, and provide assistance with returns, exchanges, and other inquiries. 2010 – Present
Construction/HVAC • Woodbridge, NJ
Responsibilities: Tiles, Sheet Rocking, Demolition, Painting, servicing AC/refrigeration, units (Very Handy).
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