Customer Service Administrative Assistant
Resume:
Rosalina M. Rejuso
Customer Service Specialist for over 7 years, with BPO experience in the
collection department. Also, I have more than a year of experience as an administrative assistant. Easily adapt to changing situations through continuous learning. I am seeking a position that will allow me to utilize my skills and experiences to ensure Company’s success WORK EXPERIENCE
ADMINISTRATIVE OFFICER — Shollen Inc, Lipa Batangas JANUARY 2022 - MARCH 2024
● Generate reports, transcribe minutes of the meetings, create presentations, and conduct research
● Booking appointments, screening phone calls, and routing to the concerned department.
● Perform orientation/ Scheduling training for employees to interpret and explain work procedure
BOOKKEEPER FREELANCE - Sta Rosa, Laguna
JUNE 2014 - MARCH 2021
● Handle sole proprietorship and corporation.
● I am filing DTI and SEC, Registration of Business Permit, and filing of Certificate of Registration in BIR.
● Filing of expanded VAT, Non-Vat, and VAT for clients using the BIR system
● Handling tax problems related to business by going to the BIR branch
Don Jose, Sta Rosa, Laguna
**************@*****.***
www.linkedin.com/in/rosalina-rejuso
SKILLS
Google docs, Google
Sheets, Google slide,
google forms, google
drive
Basic Gmail
Management, Basic
Calendar
Management,
Customer Support,
Basic Lead Generation
and Customer
Relations
Management
AWARDS/CERTIFICATES
Best Customer Service in
3DUE account
Social Media Marketing
Course (Freelance Academy)
PROCESS DEVELOPER — Genpact, Northgate Alabang
FEBRUARY 2009 - FEBRUARY 2014
● Responsible for Inbound and Outbound calls outsourced by GE Capital Bank
● Answered both inbound and outbound calls an average of 70 calls/day resolving issues about their credit card in the Collections Department
● Manage difficult situations with customers, consulting and advising them.
● Completed ongoing training to stay abreast of products, services, and policy changes
CUSTOMER SERVICE - Digitel Inc/ Suncellular, Sta Rosa Laguna
APRIL 2003 - DECEMBER 2008
● Acquires new subscribers and provides excellent customer service to existing subscribers of sun cellular and Digitel
● Doing the job order, sales order, and deactivation of account using Digitel’s system
● Prepares, submits and files reports on Business Center operations to maintain a reliable information system.
EDUCATION
Colegio de San Juan de Letrán, Calamba City — BS Commerce Major in Marketing
June 1999 - April 2003
Real Estate Virtual Assistant
Course(Freelance Academy)
Certificate on how to ACE
interview
LANGUAGES
English, Filipino
Contact this candidate