Customer Service Data Entry
Resume:
LYNETTE
JEAN
MCCANN
********@*****.***
Capitol Heights, MD 20743
Seeking a challenging position which will help acquire and gain a professional and personal challenge while exemplifying excellent work ethic and determination as an employee.
PROFESSIONAL SUMMARY
ACCOMPLISHMENTS
Successfully resolved 10-15 customer issues per week. I make sure I listen to the customer and ask the customer what I can help them with to resolve the issue. I make sure I talk to the customer and give them options that might be appropriate for them. Once an agreement is made we both are happy with the decision.
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Complete assignments before deadlines. The day the assignment is given I start working on the assignment and make sure I review it and complete it a week before the deadline or the same day.
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Reviewed accounts to find a way to save money with the invoices. Once I reviewed some contracts I noticed I could save money by removing services that were not being used. That save the company hundreds of money every month.
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Superior Court of the District of Columbia - Deputy Clerk III Washington,DC / 40 Hours • 05/2008 - Current
WORK HISTORY
Conduct qualitative and/or quantitative analysis utilizing CourtView to track criminal and civil cases
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Collaborate with team members to create workflow processes that will improve customer service, administrative functions and overall performance
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Maintain working knowledge of court procedures, Superior Court Rules, administrative orders
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Divisional procedures and business processes Responsible for receiving, reviewing, dockets and scanning documents for filing and processing in matters regarding Civil Protection Orders and Domestic Violence Criminal Cases
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Responsible for initiating Criminal Contempt cases filed by Office of Attorney General Provides administrative and technical assistance and procedural information to attorneys, judicial officers and staff, Court personnel and general public
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Responsible for assisting Prospects and Attorney's with Retrieving Information
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SKILLS
Knowledge of Standard
Government GSA forms,RWA
Form 49
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• Pegasys, Etams and Webta
• Courtview
• Time Management, Travel
• Microsoft Office
• Multi-Line Phone Systems
• Data Collection
• Customer and Client Relations
• Customer Service
• Records Management Systems
Forestville High School
Forestville, Maryland • 05/1991
High School Diploma
EDUCATION
HCI Mortgage, Inc. Mortgage Brokers - Credit Specialist/Assistant Manager
Edge Water, MD/ 40 Hours • 10/2003 - 05/2008
Assist with maintaining 100 Records Management System including active and archived records
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Responsible for filing and distributing over 100 emails, faxes, and emails
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Performs quality checks on data entry results, ensuring that entries made in case management system are accurate, complete, and free of typographical errors, and those pleadings, orders and other filings are processed accurately and within time standards
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Conduct interviews with 75% of petitioners to determine what their next steps should be for filing civil protection order/domestic violence case.
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Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
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Prepared and executed official documents in Clerk's absence to facilitate timely transactions and departmental functions.
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Tracked 100 % of internal legal documents and verified submittal to Clerk's office for signature and execution to comply with predetermined guidelines.
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Coordinated legal advertisements for public dissemination to fulfill statute requirements and facilitate timely responses.
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Interacted with 100 % of customers by phone, email, or in-person to provide information.
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Maintained filing system and organized customer documents for easy retrieval of information.
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Processed 100 % documents and materials to disseminate information to appropriate parties.
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Routed business correspondence, documents, and messages to correct departments and staff members.
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Tracked internal legal documents and verified submittal to Clerk's office for signature and execution to comply with predetermined guidelines.
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Interacted with customers by phone, email, or in-person to provide information.
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Developed and maintained cooperative and professional relationships with employees and public
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Handled variety of customer service issues with tact, diplomacy and in confidential manner Managed account payable, account receivable, and payroll documents
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Contacted and worked closely with Kroll Factual Data and Certified Credit Agencies to receive re- score information
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Ordered appraisals and titles for loans and initiating loan numbers for clients
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Prepared variety of documents, letters, and notices using word processing software
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Developed and maintained cooperative and professional relationships with employees and public
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Handles variety of customer service issues with tact, diplomacy and in confidential manner
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Managed account payable, account receivable, and payroll documents
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• Effectively compiled, entered, and scanned data using Calyx Point ISI Professional Services/General Services Admin - Administrative Assistant/Procurement Assistant
Washington, D.C./ 40 Hours • 01/2001 - 10/2003
and Bound System
• Prepared and processed all incoming loan applications
• Provided excellent Customer Service to prospective leasing residents
• Researched and conducted market surveys
• Collected rental payments from tenants
Inspected apartment homes, prepared leases and renewals and entered service requests.
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Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
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Investigated and evaluated customers for creditworthiness and potential risk factors.
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Devised collection recovery strategies to resolve customer issues and delinquent cases.
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Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
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Collected data and performed trend and variance analysis to mitigate risk arising from bad debt.
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Referred delinquent accounts to collections department or outside resources.
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Optimized credit approval and collection processes, improving operational efficiencies by over 70%
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Responsible for review and certification of time and attendance records for 22 staff members
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Received, read, sorted, and distributed incoming correspondences; determined what should be referred to supervisor for action
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• Reconciled 100% credit card and check payments
Maintained 100% Record Management System including management of open and archived records
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• Assisted 95% staff and vendors with requests to retrieve records Assigned incoming contract to 22 contract specialists to respective duties and assignments
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Responsible for oversight of funds and monitoring income and expense for various budget activities
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Prepared requisitions for electronic devices such as phones and pagers and copier machines for division
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Responsible for maintaining team leader's calendar, conference room set-up and established vendor filing system for vendors and marketing files
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Created and Modified contracts and made payments on assigned contracts
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Performed variety of technical duties related to budget, program analysis
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Assisted management with formulating, developing, coordinating, and integrating budgetary and financial management requirements
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Processed travel orders justified travel changes or alternatives to management to ensure of regulations
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Reviewed financial reports and tracking systems to ensure program is operating under normal conditions and notified senior analysts and management
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Created and modified Reimbursable Work Authorization forms RW49 for budget officers
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Interviewed applicants to determine if candidate was qualified for position.
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Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
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Restocked supplies and placed purchase orders to maintain adequate stock levels.
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Executed record filing system to improve document organization and management.
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• Scheduled office meetings and client appointments for staff teams. Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
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Created and maintained databases to track and record customer data.
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Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
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Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
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Assisted development and implementation of new administrative procedures.
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Sorted and distributed office mail and recorded incoming shipments for corporate records.
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Processed customer orders accurately and within agreed timeframes to meet service standards.
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Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
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Managed department budgets and generated financial reports for management review.
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Managed filing system, entered data and completed other clerical tasks.
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Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
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Assisted coworkers and staff members with special tasks on daily basis.
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Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
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Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
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Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
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Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
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Established administrative work procedures to track staff's daily tasks.
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Volunteered to help with special projects of varying degrees of complexity.
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Liaised between clients and vendors and maintained effective lines of communication.
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Opened and properly distributed incoming mail to promote quicker response to client inquiries.
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Supported 3 company leaders by managing budgets, scheduling appointments and organizing itinerary.
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