Customer Service Administrative Assistant
Resume:
Yanitzy Lopez
Houston, TX 77055
**************@*****.***
PROFESSIONAL SUMMARY:
Customer Service expert looking for a position in which to be an asset to a company by offering professional service. Focused on the customer as well as upholding the store or company’s reputation.
SKILLS:
Bilingual
Proficient Computer skills (ie: Internet Explorer, Microsoft office)
Can lift over 40lb.
Strong Work Ethic
Positive Attitude
Ability to work under pressure
Organized
Customer Service
People Oriented
Problem Solving
Attention to Detail
Basic Math Skills
Great communication skills with customers and coworkers
Desire to be proactive and create a positive experience for others. WORK HISTORY:
Law Firm::
01-2020 to 06 -2020 Romero & Associates
Job Title: Paralegal
Administrative work
Excellent at collections for payment plans.
Yanitzy Lopez
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Handled appointments, both walk-in and set new appointments with clientele and attorneys.
Act as a legal administrative assistant
Prepared both flat fee and retainer contracts for Immigration, Criminal, Family and Civil contracts.
Explained to clients their contracts.
Detailed oriented
Created both physical and electronic files for new clients.
Created true and genuine bonds/relationships with clientele.
Ran attorneys bar numbers.
Routinely draft documents, such as discovery.
Acting as liaison among all parties.
Watched for deadlines for Production of documents and responding to discovery request as soon as possible.
Prepared subpoenas
Worked on ALR’s/DWI’s
Electronic filing
Car Dealership Auto Collision Center :
09-2019 to 01-2020 Mike Calvert Toyota Collision Center, Houston, TX Job Title: Body Collision Receptionist
Was the face of Mike Calvert Toyota, greeted and assisted new clients, and potential clients with a warm welcome.
Handling office tasks such as filing generating reports and presentations, setting up for meetings office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.
Providing real-time scheduling support by booking appointments
Screening phone calls and routing callers to the appropriate party.
Using computers to generate reports, create tickets for customers and their vehicles, and receive payment via check, cash, and card.
Maintain polite and professional communication via phone, e-mail, and mail.
Anticipate the needs of others in order to ensure their seamless and positive experience.
International Market:
01-2019 to 08 -2019 N&J Global Market, Wichita, KS Job Title: Cashier
Kept customer satisfaction the main priority
Yanitzy Lopez
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Maintained a positive attitude by smiling, greeting and thanking customers
Provided exceptional customer service to customers as needed, answering any questions they may have
Multi-tasker at heart
Maintained a clean, neat, organized, and customer-ready area
Assisted the owner with inventory with the use of internet explorer to find products throughout the world.
Grocery Store :
08-2010 to 12-2012 Kroger, Houston, TX
Job Title: Cashier
Conduct self in a professional manner, displaying a positive attitude
Understood and followed company guidelines in scanning every item
Recognized and became familiar with the different types of produce
Understand and follow company guidelines on tendering Electronic Funds
Transactions. (i.e. Credit/Debit, EBT, Gift Cards). Also tendering and processing Cash Transactions, Check Transactions
Work honestly and effectively to control loss
Understood the operation of the cash register and follows all cash- handling policies to help prevent loss
Maintain a clean and organized work station
Assisted in other tasks outside of cashier duties. Retail Department Store :
12-2012 to 01-2013 Shasa Inc., Houston, TX
Job Title: Sales Associate
Ensure high levels of customer satisfaction through excellent sales service
Assess customers’ needs and provide assistance
Welcomed customers to the store and answered their queries
“Go the extra mile” to drive sales
Maintained in-stock and presentable condition assigned areas
Actively seek out customers in store
Handle returns of merchandise
Teamed up with co-workers to ensure proper customer service Yanitzy Lopez
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EDUCATION:
2015 San Jacinto Community College (South Campus), Houston TX - GED
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