Customer Service Client Relations

Leslie Pittman Marketing

**********@*****.*** • www.linkedin.com/in/leslie-pittman-ba9474190/ 929-***-**** • Atlanta, GA I am an ambitious, hard-working, efficient, detail-oriented professional with twenty years of driving, marketing, and interpersonal expertise who offers outstanding customer service and excellent leadership with a strong focus on client safety and welfare.

Expert Driver

Safety Compliance

Excellent Communication

Customer Service Oriented

Strong Client Relations

Problem-Solving

Leadership

Detail-Oriented

Strong Organizational Skills

Professional Experience

State Farm Insurance • Atlanta, GA • March 2024 to Present Marketing Representative

Develop meaningful client relations and act as a liaison between customer needs and State Farm departments

Marketing relevant products and services to clients

Establish customer relationships and follow up with customers

Provide prompt, accurate, and friendly customer service by responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Ritz-Carlton • Atlanta, GA • March 2022 to February 2024 Floor Runner/Bartender/Food Runner

Delivered guest requests, set up furniture items, and removed items from hallways and transport areas to service areas promptly

Prepared alcoholic or non-alcoholic beverages for bar and patrons

Interacting with customers, taking orders, and serving food and drinks

Assessing customers’ needs and preferences and making recommendations MARTA Transportation Mobility • Atlanta, GA • February 2020 to January 2022 Driver/Operator

Drives and operates vehicles, transporting passengers to and from scheduled stops, announcing major stops, transfer points, and other announcements as requested/required.

Assists disabled passengers in boarding, riding, and stopping safely per the Americans with Disabilities Act (ADA).

Maintains, supports, and promotes a safe work environment by conducting routine inspections in conformance with all applicable safety and operation procedures.

Provide great customer service when interacting with passengers

Maintain strong safety driving measures while in operation of the vehicle Grady Health System • Atlanta, GA • February 2012 to May 2019 Patient Safety Associate

Provided one-on-one observation of patients who had been deemed a safety risk to themselves and others

Assisted in providing a safe and clean environment for patients and staff

Assisted patients with daily living activities

Communicated observed changes in behavior and activity to the on-duty registered nurse

Maintained knowledge and implementation of universal safety precautions, including infection control, seizure safety and protocols, fall protocols and prevention, restraints, and suicide precautions Leslie Pittman

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Chicago Transit Authority • Chicago, IL • September 2008 to May 2009 Dispatch Coordinator

Scheduled and dispatched trains and passengers to appropriate locations according to predetermined schedules,

Communicated information to drivers and work crews about derailed equipment

Ensured all personnel adhered to the safety requirements of the Chicago Transit Authority Chicago Public Schools •Chicago, IL • June 2005 to February 2008 Child Welfare Attendant/ADHD Coach

Assisted disabled students in boarding and leaving the school bus

Maintained order and discipline on the bus and in the classroom

Adjusted wheelchairs, braces, crutches, standers, and other safety equipment in compliance with ADA requirements

Accompanied students to the restroom and performed duties such as changing diapers, cleaning soiled clothes, and toileting

Provided specialized homecare one-on-one curriculum exercise method structures to students for effective memory therapy

Sherwin Williams • Chicago, IL • March 2002 to March 2004 Driver

Responsible for safe and on-time pick-up and deliveries to Sherwin-Williams retail stores

Completed deliveries and moved products into retail storage areas

Responsible for handling flammable materials

Maintained accurate DOT trip logs, conducted vehicle inspections, and complied with all DOT regulations Sherwin Williams • Chicago, IL • March 2002 to March 2004 Mail Clerk

Sorted, collated, and timed/dated incoming and outgoing mail.

Responsible for all mail, packages, and interoffice correspondence handling and dispatching all mail and packages throughout the office

Weigh, process, and determine correct postage for outgoing mail Education

Diploma in General Studies • Melrose High School, Memphis, TN • 1999 Certification/Training

Certifications: Certified Crisis Intervention Training •DOT Medical Card • Class C Driver’s License Skills: Assisting Disabled Students • Driving – Commercial, Bus, Box Truck, Delivery, and Forklift • Patient Monitoring • Handling of Flammable Materials

Other Experience

Freelance Graphic Design • Amazon Contract Driver • Uber/Lyft Independent Contractor Memberships/Awards

Memberships/Volunteering: After School Matters Volunteer, Wentworth Institute of Science and Health Volunteer Awards: Certificate of Appreciation at Chicago Public School

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