Customer Service Representative
Resume:
THENJIWE NOMPUMELELO MCHUNU
***********@*****.***
PERSONAL DETAILS
Surname : Mchunu
First Name : Thenjiwe Nompumelelo
Gender : Female
Drivers Licence : Code 08
Criminal Records : None
Disability : None
Residential Adress : B1094 Ncotshane, Pongola
3170
EDUCATIONAL QUALIFICATIONS
Last School Attended : Dlangezwa High School
Highest Grade Passed : Grade 12
Year Obtained : 1993
TERTIARY QUALIFICATIONS
Name of Institution : Durban Commercial College
Qualification : Diploma in Office Administration
Year : 2000
Name of Institution : NOSA
Course : SAMTRAC
Year Obtained : 2014
Other courses : She Incident Investigation Level 3 and
First Aid Level 1
WORKING EXPERIENCES
Name of Company : Lindinkosi High School
Position Held : Educator
Period : July1996 -May 1997
Functions : Educator
Reason for Leaving : End of contract
Name of Company : Woolworths
Position : Till Operator & Sales Assistant
Year : January 2002- May2007
Main job functions
oHandling of cash, assisting with client queries and merchandising
Reason for Leaving : Starting at a new company
Name of Company : Nedbank Ladysmith (June 2007- March 2008)
Previous Position : Temporal Bank teller
Duties :
oProcessing transactions including cash withdrawals, transfers, deposits and
balancing treasury on a daily basis etc.
oI was also helping as a branch Administrator, ATM custodian and enquires Consultant
Reason for leaving : Employed to a permanent position
Name of Company : Nedbank Richardsbay (April 2008-March 2015)
Position : Branch Administrator
Duties
oFiling, answer and screen telephone calls, balancing general ledger
accounts daily, processing all clients payments to other banks,
oResponsible for the procurement process such as ordering of stationery, cleaning materials, refreshments etc.
oProcessing all vendor payments, administer and manage safe keeping of documents, confirming employment, download and action
daily reports for all departments within the branch, administer and manage documents for archives, administer daily escalations, administer FICA,
oSending all the documents to correct departments countrywide, acknowledge receipt of documents,
oManage the boardroom schedule for meetings and workshops,
oArranging accommodation for all employees meetings and workshops away from
the office,
processing all travel claims for staff members, authorize certain
transactions for tellers and enquires according to the mandate, arrange
meetings, etc.
Additional Functions : Team leader second in charge and as an
Enquires consultant
Main Functions
oMaintenance of standard operations in a business.
oFacilitate all amendments and new processes to be implemented
in the business with the staff members,
oChecking all tellers and enquires reports if are done correctly,
oChecking if all enquires and tellers work is done according to laid down processes, record deviations from the processes, manage lunch breaks, manage cash management for the branch limit t, deal with clients queries and complaints,
oManage electronic documents, authorizing certain transactions for tellers,enquires and sales consultants according to the team leader delegated mandate,oversee the daily business operation if it is in order especially client service,
oManage the safe keeping, storage and care of stock equipment, ensure the implementation of Human Resource policies including leave administration, approval of all purchase orders and travel arrangements, etc.
Reason for leaving : Family responsibility
Last day of work : 31 March 2015
Name of company : Tas projects and consulting
Position : Construction health and safety Officer
Year : February 2016– July 2017
Main job functions
oDaily inspection of the site if it is free from hazards
oDaily tool box talks pertaining health and safety of employees
oDoing risk assessment at scheduled times
oInspection of personal protective equipment if it was worn daily and according to laid down processes,reporting and do orders in case of shortage
Name of company : Nedbank
Position : Multifunctional consultant maternity
Replacement
Main job functions : Telling, enquiries and branch administration
Year : 13 August 2018-31 December 2018
Reason for leaving : End of contract
Name of company : Mthunzini sewerage and water treatment plant
Position : Contract Process controller and SHE Rep.
Main job functions : Inspect, monitor, sample, clean, and performing
all the duties to ensure that the plant is in full
working and acceptable standard.
I also work as a SHE Rep ensuring health and
Safety procedures are followed and correct PPE is worn while performing
all the duties.
Year : March 2020 to October 2021
Reason for leaving : Employed by Tracker
CURRENT EMPLOYMENT
Name of company : Tracker Connect
Start date : 01 November 2021 to date
Position : Customer service representative (permanent)
Main job functions : Administration of customer service work flow
from application to processing and customer
retention.
Assist client with their queries and complains .
Assist sales department by updating spreadsheets Dealing with clients physically and telephonically
Liaise with various departments in the company
for the service of clients.
REFERENCES
Nolan Sundaram : Nedbank branch manager
Contacts details : 035-***-**** / *************@*******.**.**
Michael Mashigo : Nedbank Strategic manager
Contact details : 082******* / ***********@*******.**.**
Mr Sandile Mchunu : Maintenance manager
Contact details : 072*******
Jay Joseph : Tracker supervisor
Contact details 082*******/ *******@*******.**.**
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