Administrative Assistant Customer Service

RAYMOND FRATTONE **********@*****.*** 267-***-****

Philadelphia, PA www.linkedin.com/in/raymondfrattone Professional Summary

Results-driven individual with 3 years of nonprofit experience, including the development and management of multiple FTD educational initiatives among healthcare providers, and five years of general administrative expertise, including two years supporting executive roles and one year operating in emergency response. Objective

Experienced professional seeking a challenging role in a health-related environment, where I can utilize my strong organizational skills, adept multitasking abilities, and collaborative mindset to make meaningful contributions to a high-performing team. As someone who has worked extensively with underserved communities, I am adaptable, detail-oriented, and highly motivated. I am enthusiastic about contributing to positive outcomes.

Professional History

Education Coordinator - AFTD, King of Prussia, PA

July 2023 – Present

• Develop and oversee multiple new FTD-specific educational programs

• Assist in creating Rush University-accredited CME & CEC webinars for healthcare providers

• Produce and promote new educational resources to potential external stakeholders

• Coordinate an agenda of 20+ professional speakers at the organization’s annual education conference

• Efficiently manage various databases including Salesforce, Zoom Events, GoToWebinar, CVENT, SAP Concur, SharePoint, Board Effect, Survey Monkey, and Excel Administrative Assistant - AFTD, King of Prussia, PA May 2021 – July 2023

• Supported multiple executives with travel arrangements, meals, accommodations, and expense reports, adhering to strict purchasing and procurement policies

• Composed meeting minutes for board and committee meetings

• Created and maintained up-to-date standard operating procedures

• Efficiently managed printed collateral, including tasks related to inventory, ordering, shipping, and receiving

• Handled client inquiries via telephone and email in a professional manner Lead Patient Care Coordinator - Central Bucks Family Practice, Doylestown, PA June 2020 – May 2021

• Arranged physician calendars by scheduling patient appointments and external meetings

• Promptly triaged patient inquiries by directing calls to the proper care team

• Accurately maintained financial accounts by processing patient payments 911 Telecommunicator & Dispatcher - Bucks 911, Ivyland, PA January 2019 – June 2020

• Efficiently processed emergency calls, maintaining compliance with the local, state, and national standards of emergency response

• Promptly responded to non-emergent calls and addressed inquiries related to local government matters

RAYMOND FRATTONE **********@*****.*** 267-***-**** Philadelphia, PA www.linkedin.com/in/raymondfrattone Educational History

West Chester University of Pennsylvania - West Chester, PA May 2021

Bachelor of Science – Nutrition and Dietetics

Skills

Microsoft Office 365 Project Management Healthcare Professional Education Zoom & GoToWebinar Professional Conference & Networking Executive Support Board Meetings Calendar Management Customer Service Telecommunications Expense Reporting Purchasing & Procurement Shipping & Receiving Electronic Medical Records SOPs Data Entry Written & Verbal Communication Skills Customer Service Detail-Oriented Multi-tasking Conflict Resolution Stress Management Interpersonal Skills Team Player Sense of Accuracy Courteous

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