Customer Service A Part
Resume:
Samantha
Nice
Professional Summary
Samantha Nice
Marydel, MD 21649
*********@*****.***
Strong leader and problem-solver dedicated to
streamlining operations to decrease costs and promote organizational efficiency. Uses independent
decision-making skills and sound judgment to impact company success positively. Knowledgeable and dedicated customer service professional with extensive experience in the restaurant and retail industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing client rapport. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses. Dependable Cook with expertise in preparing foods in fast-paced settings. Team-minded professional knowledgeable in food safety, attractive presentation, and stock management. Efficient multitasker with talents in recipe management and development. ㅡ
Skills ● Restocking
● Fast Learner
● Reliable
● Merchandise Restocking
● Expense Tracking
● Sweeping and Mopping
● Microsoft Office
● Account Invoicing
● Hospitality and Accommodation
● Customer Service Excellence
● Safety Verifications
● Training and Development
● Work Task Prioritization
● Receipt and Refund Issuance
● Bagging and Packaging
● Issue Resolution
● Billing and Payment Processing
● Weight and Measurement
● PCI (Payment Card Industry)
● Learning Strategies
● POS Systems Operations
● Microsoft Windows
● Scanner Operation
● Guest Inquiries
● Order Taking
● Refunds and Exchanges
● Liquor Law Compliance
● Coaching and Mentoring
● Advertising Techniques
● Speaking
● Report Preparation
● Wrapping and Boxing
● Service-Orientation
● Refund Handling
● Reports
● Identification Checks
● Return and Exchange Processing
● Merchandising
● Social Perceptiveness
● Point-of-Sale Software
● Order Verification
● Trained in Point-of-Sale Systems
● Instructing
● Security Monitoring
● Purchase Assistance
● Writing
● Goal-Setting and Achievement
● Retail Merchandising
● Customer Seating
● Credit and Cash Transactions
● Cash Drawer Management
● Process Payments
● Customer Service
● POS Systems
● Judgment and Decision-Making
● Online Orders Preparation
● Microsoft Excel
● Product Location
● Customer Relations
● Sales Expertise
● Product and Service Sales
● Money Handling
● Order Packaging
● Verbal and Written Communication
● Stocking and Replenishing
● Time Management Skills
● Cash Management
● Mathematics
● Cashier Oversight
● Active Listening
● Regulatory Compliance
● Loyalty Program Promotion
● Coordination
● Cash Register Systems
● Monitoring
● Complex Problem-Solving
● Adaptable and Flexible
● Facility Safety
● Conflict Resolution
● Staff Training
● Payment Collection
● Cleaning and Sanitizing
● Currency Counting
● Persuasion
● Product Knowledge
● Strong Butchery Skills
● Food Plating and Presentation
● Sandwich Preparation
● Effective Planner
● Health Codes Understanding
● Belt Conveyors
● Performance Improvement
● Injury Avoidance
● Operation and Control
● Calculations and Measurements
● Store Room and Walk-In Inspections
● Ingredient Inspection
● Bulk Food Preparation
● Machinery Upkeep
● Safe Food Handling Procedures
● Mixing Dishes
● Sauce Preparation
● Production Line Management
● Grill and Broiler Operation
● Event Catering
● Order Delivery Practices
● Food Spoilage Prevention
● Chopping Vegetables
● Kitchen Sanitization
● Institutional and Batch Cooking
● Ethnic Cooking
● Menu Marketing Expertise
● Garnishing and Plating
● Hot and Cold Foods
● High-Volume Production Capabilities
● Contemporary Sauce Work
● Goal-Driven
● Merchandise Receiving and Handling
● Money Transfer Systems
● Monitor Security
● Customer Assistance
● Available Nights, Weekends and Holidays
● Building Customer Loyalty
● Proper Staffing
● Engaging with Diverse Customers
● Communications Strategies
● Product Recommendations
● Persuasive Selling
● Credit Card Applications
● Retail Sales
● Purchase Packaging
● Transaction Processing
● Display Building
● Player Motivation
● Providing Feedback
● Cash Register Operation
● Positive Customer Engagement
● Returns and Exchanges
● Leadership
● Policy and Procedure Adherence
● Ability to Lift 40 Pounds
● Store Policies and Procedures
● Answering Customer Questions
● Excellent Written and Verbal Communication
● Speech Clarity
● Corrective Actions
● Independent Judgement
● Teamwork and Collaboration
● Strategic Selling
● Folding Clothes
● Customer Buying Habits
● Customer Needs Assessment
● Product Merchandising
● Strong Communication and Interpersonal Skills
● Stockroom Upkeep
● Stocking and Receiving
● Team Cooperation
● Security Practices
● Computer Proficiency and Microsoft Office
● Productivity Maximization
● Plates Presentation
● Exceeding Customer Expectations
● Item Ticketing and Pricing
● Merchandising and Display
● Safety and Cleanliness Standards
● Cash Handling
● Retail Metrics and Goals
● Shrinkage Prevention
● Special Orders
● Issue Refunds
● Reading Comprehension
● Retail Store Operations
● Dressing Room Assistance
● Suggestive Selling
● Time Management
● Product Promotion
● Corporate Compliance
● Energy and Physical Stamina
● Maintaining Clean Work Areas
● Sales Goal Attainment
● Mail Management
● Confidentiality and Data Protection
● Adobe Systems Adobe Photoshop
● Administrative Procedures
● Team Bonding
● Calendar Management
● Critical Thinking
● Travel Coordination
● Office Management
● Microsoft Outlook
● YouTube
● High-Volume Phone Inquiries
● Cash Deposit Preparation
● Google Docs
● Passenger Support
● Assisting Drivers
ㅡ
Experience Bob Evans / Host/Cashier/Grill Cook
June 2022 - January 2023, Dover, DE
● Responded promptly to requests for assistance,
spills, and customer inquiries.
● Monitored self-checkout systems and provide help in resolving complex problems.
● Kept cash wrap stocked, products faced, and
shelving free of misplaced items or trash.
● Set up new sales displays each week with fresh
merchandise.
● Worked flexible schedule and extra shifts to meet business needs.
● Tallied cash drawer at the beginning and end of
each work shift.
● Performed cash, card, and check transactions to
complete customer purchases.
● Operated cash register to record transactions
accurately and efficiently.
● Maintained current knowledge of store promotions and highlighted sales to customers.
● Demonstrated product features, answered
questions, and redirected objections to highlight
positive aspects.
● Handled cash with high accuracy and took care to check bills for fraud.
● Answered questions about store policies and
addressed customer concerns.
● Counted money in cash drawers at beginning and
end of shifts to maintain accuracy.
● Stocked, tagged and displayed merchandise as
required.
● Conducted inventory counts by adding each item
in stock and documenting in computer system.
● Operated cash register for cash, check, and credit card transactions with excellent accuracy.
● Built relationships with customers to encourage
repeat business.
● Greeted customers entering the store and
responded promptly to customer needs.
● Learned duties for various positions and provided backup at key times.
● Worked with floor team and managers to meet
wida e range of customer needs.
● Worked closely with shift manager to solve
problems and handle customer concerns.
● Helped customers complete purchases, locate
items, and join reward programs.
● Welcomed customers and helped determine their
needs.
● Restocked and organized merchandise in front
lanes.
● Followed recipes and cooking techniques for
consistent results.
● Operated and maintained grills, fryers, and other cooking equipment.
● Trained new team members on kitchen operations
and safety protocols.
● Used cost-saving measures to maximize profits.
● Utilized problem-solving skills to address
customer complaints.
● Maintained clean, organized grill stations for
hygienic, orderly food preparation.
● Worked closely with other kitchen staff to
facilitate timely completion of orders.
● Stored and handled goods correctly to maintain
freshness and condition.
● Monitored food temperatures for proper cooking
and safe consumption.
● Cleaned food preparation equipment, work areas,
and counters or tables.
● Grilled, cooked and fried foods such as french
fries, eggs, and pancakes.
● Interacted with guests to obtain feedback on
product quality and service levels.
● Provided support to crew members, facilitating
quick food preparation and delivery.
● Distributed food to team members with efficiency in high-volume environment.
● Followed recipes and kitchen procedures for
consistent food quality, presentation and
standards.
● Checked freshness and quality of ingredients.
● Verified order accuracy and quality ahead of
service to maintain standards.
● Modified recipes according to dietary
requirements.
● Restocked and rotated food items according to
expiry dates to minimize waste.
● Prepared food items such as meats, poultry, and
fish for frying purposes.
● Performed daily food preparation tasks by
chopping, slicing and dicing various food and
ingredients.
● Prepared meals according to customer
specifications.
● Adjusted gas and electric grills to specified
temperatures for quality food output.
● Created innovative recipes to increase customer
satisfaction.
● Adhered to strict food safety regulations and
hygiene standards.
● Verified accurate portioning of food items and
garnishes.
● Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
● Checked each food item for freshness and
provided feedback to kitchen supervisor for
removal.
● Washed, peeled and seeded fruits and vegetables
to prepare for consumption.
● Established and maintained productive staff
relationships for positive working environments.
● Provided support to crew members through all
facets of food preparation and delivery.
● Restocked stations and supplies during slower
periods between rushes.
● Developed deep understanding of menu items and
ingredients.
● Cleaned and maintained kitchen equipment
regularly.
● Grilled meats and seafood to customer
specifications.
Hanover Foods Inc. / Production/Sanitation
April 2021 - March 2022, Ridgely, MD
● Adjusted machines to increase productivity for
runs.
● Participated in regular meetings with team
members to discuss production updates.
● Supported machine operators in setup and
operation of production equipment resulting in
efficient runs.
● Resolved issues quickly to maintain productivity goals.
● Assembled products according to changing daily
work orders and specific customer needs.
● Organized and prepared workstations and
materials needed for operations to maximize
productivity.
● Maintained machinery to prevent overloads and
avoid malfunctions.
● Volunteered for additional assignments during
peak work periods to keep tasks on schedule.
● Inspected and adjusted work performed to meet
expectations.
● Trained new production staff members on safe
and efficient production procedures and proper
machine operations.
● Drilled floors, hung plywood, and applied
[Product] to achieve production requirements.
● Weighed and measured items to prevent waste
and meet quality standards.
● Used equipment properly to avoid workplace
hazards or injuries.
● Managed inventory levels and restocked supplies
to keep up with high production needs.
● Met production targets and tight deadlines by
collaborating closely with team members.
● Inspected final products to assess compliance
with quality standards and established tolerances.
● Inspected products and machines to maintain
quality and efficiency.
● Made sure that products were produced on time
and are of good quality.
● Used problem-solving and issue-resolution skills to promptly and successfully address production
problems.
● Followed safety procedures and guidelines to
maintain safe working environments.
● Took on additional shifts during peak work periods to keep projects on schedule.
● Inspected finished products for quality and
adherence to customer specifications.
● Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
● Tested products or subassemblies for functionality or quality and troubleshot problems with
equipment, devices, or products.
● Performed general equipment maintenance and
repair to minimize downtime.
● Troubleshot production issues and provided timely solutions.
● Examined incoming materials and compared them
to documentation for accuracy and quality.
● Organized work to meet demanding production
goals.
● Maintained an organized work area by cleaning
and removing hazards.
● Assembled and tested various products to meet
production requirements and quality control
standards.
● Reviewed production schedules and streamlined
processes.
● Collaborated with other departments to optimize
production workflows.
● Drove carefully through residential
neighborhoods, watching out for parked vehicles
and people.
● Adhered to local, state, and federal regulations about refuse and recyclable collection.
● Identified different types of materials to place into the correct containers.
● Disposed of hazardous materials in appropriate
manner.
● Monitored inventory levels and reported low stock of cleaning supplies and consumables for timely
replenishment.
● Performed routine maintenance on collection
trucks and other equipment.
● Inspected and monitored assigned areas to
proactively address health and safety hazards.
● Skillfully and safely operated power scrubber,
buffe,r, and extractor equipment to clean and
sanitize floors.
● Resolved customer grievances regarding trash
pickup, escalating major issues to the supervisor.
● Mixed, used, and properly stored hazardous
chemical cleaners to reduce the risk of injury or
illness.
● Washed down facility walls, floors, and doors
regularly with cleaning solutions and sprayers.
● Washed and disinfected collection trucks to
maintain professional standards.
● Returned cans and garbage receptacles to curbs
for easy retrieval.
● Developed and maintained personable and
professional rapport with staff and customers to
support satisfaction.
● Responded to emergency sanitation needs
promptly and professionally, alerting hazmat
professionals in alignment with OSHA
requirements.
Bodies Dairy Market / Cashier
May 2019 - December 2019, Greensboro, MD
● Restocked and organized merchandise in front
lanes.
● Welcomed customers and helped determine their
needs.
● Operated cash register for cash, check, and credit card transactions with excellent accuracy.
● Tallied cash drawer at the beginning and end of
each work shift.
● Answered questions about store policies and
addressed customer concerns.
● Greeted customers entering the store and
responded promptly to customer needs.
● Helped customers complete purchases, locate
items, and join reward programs.
● Reconciled cash drawer at the start and end of
each shift, accounting for errors, and resolving
discrepancies.
● Conducted inventory counts by adding each item
in stock and documenting them in the computer
system.
● Operated cash register to record transactions
accurately and efficiently.
● Maintained current knowledge of store promotions and highlighted sales to customers.
● Addressed customer needs and made product
recommendations to increase sales.
● Identified and resolved discrepancies and errors in customer accounts.
● Worked closely with the shift manager to solve
problems and handle customer concerns.
● Upsold additional products and services to
customers, increasing revenue.
● Checked personal identifications during alcohol
and tobacco sales.
● Used POS system to enter orders, process
payments, and issue receipts.
● Worked with floor team and managers to meet a
wide range of customer needs.
● Demonstrated product features, answered
questions, and redirected objections to highlight
positive aspects.
● Handled cash with high accuracy and took care to check bills for fraud.
● Kept cash wrap stocked, products faced, and
shelving free of misplaced items or trash.
● Stocked, tagged, and displayed merchandise as
required.
● Built relationships with customers to encourage
repeat business.
● Monitored self-checkout systems and provide help in resolving complex problems.
● Responded promptly to requests for assistance,
spills, and customer inquiries.
● Worked flexible schedule and extra shifts to meet business needs.
● Helped customers navigate applications and
in-store technology to deliver best-in-class
experiences.
● Encouraged customers to make additional
purchases by highlighting current deals and
keeping the lane well-stocked.
● Set up new sales displays each week with fresh
merchandise.
● Lifted to 50 pounds at once and used the forklift to move heavier loads.
● Assisted customers with returns, and refunds and resolved transaction issues.
● Processed refunds and exchanges following
company policy.
● Learned duties for various positions and provided backup at key times.
● Performed cash, card, and check transactions to
complete customer purchases.
● Counted money in cash drawers at the beginning
and end of shifts to maintain accuracy.
Amick Farms / Line Worker
December 2018 - April 2019, Federalsburg, MD
● Supported current production needs by moving
items between equipment, conveyors, and staging
areas.
● Used problem-solving and issue-resolution skills to promptly and successfully address production
problems.
● Adjusted machines to increase productivity for
their runs.
● Tested products or subassemblies for functionality or quality and troubleshoot problems with
equipment, devices, or products.
● Used equipment properly to avoid workplace
hazards or injuries.
● Prepared reports and technical documentation of
day-to-day production processes.
● Trained new employees on production line
machinery for maximum output and safety.
● Maintained an organized work area by cleaning
and removing hazards.
● Inspected final products to assess compliance
with quality standards and established tolerances.
● Calibrated machines to maintain required
productivity levels and adherence to quality
standards.
● Volunteered for additional assignments during
peak work periods to keep tasks on schedule.
● Itaggedted finished products for quality and
adherence to customer specifications.
● Organized and prepared workstations and
materials needed for operations to maximize
productivity.
● Reviewed production schedules and streamlined
processes.
● Weighed and measured items to prevent waste
and meet quality standards.
● Performed general equipment maintenance and
repair to minimize downtime.
● Trained new production staff members on safe
and efficient production procedures and proper
machine operations.
● Assembled products according to changing daily
work orders and specific customer needs.
● Monitored machinery to identify concerns, make
corrections, or report complex problems.
● Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
● Supported production needs by performing
routine tasks using standard procedures and
equipment.
● Inspected and adjusted work performed to meet
expectations.
● Examined incoming materials and compared them
to documentation for accuracy and quality.
● Assisted quality assurance by inspecting items
and removing defective parts.
● Participated in training sessions to enhance skills and knowledge.
● Maintained machinery to prevent overloads and
avoid malfunctions.
● Made sure that products were produced on time
and are of good quality.
● Met production targets and tight deadlines by
collaborating closely with team members.
● Collaborated with other departments to optimize
production workflows.
● Filled out documentation for each shift on time
and with accuracy.
Mcdonalds / Cashier/Customer Service
March 2016 - October 2016, Glen Burnie, MD
● Used POS system to enter orders, process
payments, and issue receipts.
● Addressed customer needs and made product
recommendations to increase sales.
● Responded promptly to requests for assistance,
spills, and customer inquiries.
● Stocked, tagged,d and displayed merchandise as
required.
● Worked flexible schedule and extra shifts to meet business needs.
● Built relationships with customers to encourage
repeat business.
● Identified and resolved discrepancies and errors in customer accounts.
● Restocked and organized merchandise in front
lanes.
● Operated cash register to record transactions
accurately and efficiently.
● Set up new sales displays each week with fresh
merchandise.
● Helped customers complete purchases, locate
items, and join reward programs.
● Maintained current knowledge of store promotions and highlighted sales to customers.
● Handled cash with high accuracy and took care to check bills for fraud.
● Tallied cash drawer at the beginning and end of
each work shift.
● Performed cash, card, and check transactions to
complete customer purchases.
● Answered questions about store policies and
addressed customer concerns.
● Demonstrated product features, answered
questions, and redirected objections to highlight
positive aspects.
● Reconciled cash drawer at the start and end of
each shift, accounting for errors, and resolving
discrepancies.
● Lif up to [Number] pounds at once and used the
forklift to move heavier loads.
● Counted money in cash drawers at the beginning
and end of shifts to maintain accuracy.
● Helped customers navigate applications and
in-store technology to deliver best-in-class
experiences.
● Processed refunds and exchanges following
company policy.
● Encouraged customers to make additional
purchases by highlighting current deals and
keeping the lane well-stocked.
● Kept cash wrap stocked, products faced, and
shelving free of misplaced items or trash.
● Worked closely with the shift manager to solve
problems and handle customer concerns.
● Greeted customers entering the store and
responded promptly to customer needs.
● Upsold additional products and services to
customers, increasing revenue.
● Monitored self-checkout systems and provide help in resolving complex problems.
● Conducted inventory counts by adding each item
in stock and documenting them in the computer
system.
● Learned duties for various positions and provided backup at key times.
● Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
● Assisted customers with returns, and refunds and resolved transaction issues.
● Checked personal identifications during alcohol
and tobacco sales.
● Worked with floor team and managers to meet a
wide range of customer needs.
● Welcomed customers and helped determine their
needs.
Marshalls Department Store / Cashier/Sales Associate January 2016 - April 2016, Glen Burnie, MD
● Processed credit, debit card,and cash transactions correctly and provided accurate change to avoid
customer confusion or disputes.
● Performed end-of-shift cashout operations
according to store policies, maintaining accurate
counts and receipt records.
● Managed staffing levels to provide optimal
support for cash register operations.
● Assisted customers by answering questions and
fulfilling requests.
● Issued detailed receipts to every customer to
provide proof of purchase and avoid discrepancies.
● Processed credit card and debit payments via
[Type] systems, providing accurate charges and
credits.
● Mentored new team members on sales software
system operation.
● Answered questions about store policies and
addressed customer concerns.
● Greeted all customers warmly to build welcoming
and positive atmosphere within sthe tore.
● Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage.
● Delivered consistently accurate orders, special
requests,and menu alterations.
● Provided warranty information to customers
purchasing covered items and services.
● Reconciled daily totals to maintain balanced and compliant ledgers.
● Managed merchandise returns and exchanges by
closely checking items and receipts to assess
eligibility and make accurate processing decisions.
● Collaborated with sales floor maintenance
personnel to quickly address health and sanitation issues.
● Drove customer loyalty and consistent sales
through friendly service and knowledgeable
assistance.
● Helped customers complete purchases, locate
items, and join reward programs.
● Worked closely with the shift manager to solve
problems and handle customer concerns.
● Operated POS terminals and cash drawer
balancing.
● Maintained presentable customer areas with
diligent cleaning and proactive recovery
management.
● Increased sales by offering advice on purchases
and promoting additional products.
● Replenished sales floor merchandise and
organized shelves, racks, and bins for optimal
appearance.
● Connected with customers to support positive
transaction experiences and address service
concerns.
Kent Island Express / Driver/Assistant Manager
February 2013 - December 2015, Stevensville, MD
● Maintained professional demeanor by staying
calm when addressing unhappy or angry
customers.
● Strengthened merchandising and promotional
strategies to drive customer engagement and
boost sales.
● Established team priorities, maintained schedules, and monitoring performance.
● Mentored team members to enhance professional
development and accountability in the workplace.
● Leveraged data and analytics to make informed
decisions and drive business improvements.
● Set aggressive targets for employees to drive
company success and strengthen motivation.
● Identified and communicated customer needs to
supply chain capacity and quality teams.
● Cultivated positive rapport with fellow employees to boost company morale and promote employee
retention.
● Monitored security to protect employees,
customers, and property.
● Evaluated employee performance and conveyed
constructive feedback to improve skills.
● Made hiring recommendations to increase the
company's productivity and profitability with
quality workers.
● Develop ped loyal and highly satisfied customer
base through proactive management of team
customer service strategies.
● Used industry expertise, customer service skills, and analytical nature to resolve customer
concerns and promote loyalty.
● Generated repeat business through exceptional
customer service and responded to customer
concerns with friendly and knowledgeable service.
● Controlled resources and assets for department
activities to comply with industry standards and
government regulations.
● Launched quality assurance practices for each
phase of development
● Opened and closed locations and monitored shift
changes to uphold successful operations
strategies and maximize business success.
● Offered hands-on assistance to customers,
assessing needs, and maintaining current
knowledge of consumer preferences.
● Reviewed sales and gross profit reports to assess company efficiency.
● Assisted in organizing and overseeing
assignments to drive operational excellence.
● Developed a strategy to increase sales and drive profits.
● Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
● Defined clear targets and objectives and
communicated to other team members.
● Successfully managed budgets and allocated
resources to maximize productivity and
profitability.
● Supervised day-to-day operations to meet
performance, quality, and service expectations.
● Established performance goals for employees and
provided feedback on methods for reaching those
milestones.
● Developed detailed plans based on broad
guidance and direction.
● Recruited, interviewed, and hired employees and
implemented a mentoring program to promote
positive feedback and engagement.
● Trained personnel in equipment maintenance and
enforced participation in exercises focused on
developing key skills.
● Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
● Helped with planning schedules and delegating
assignments to meet coverage and service
demands.
● Monitored cash intake and deposit records,
increasing accuracy, and reducing discrepancies.
● Reduced waste and pursued revenue
development strategies to keep p department
aligned with sales and profit targets.
● Increased employee performance and job
satisfaction to strengthen retention and
engagement.
● Streamlined and monitored quality programs to
alleviate overdue compliance activities.
● Managed senior-level personnel working in
marketing and sales capacities.
● Created employee schedules to align coverage
with forecasted demands.
● Maintained positive customer relations by
addressing problems head-on and implementing
successful corrective actions.
● Planned, created, tested, and deployed system life cycle methodology to produce high-quality
systems to meet and exceed customer
expectations.
Five Guys / Cashier/Food Prep TeamMember
March 2011 - December 2012, Bel Air, MD
● Prepared sandwiches, salads, and other specialty items according to customer specifications.
● Sanitized pots, pans, utensils,
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