Operations associate

Muriel Brennalt

Daytona Beach, FL ***** • 386-***-**** • **************@*****.***

Professional Summary

Dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues.

Skills

Customer service

Retail and online sales

Merchandising

Strong Work Ethic

Patience and understanding

Team player attitude

Reliability and punctuality

Cross-cultural sensitivity

Professionalism

Work History

Vintage Dealer, 01/2011 to Current

Myself – Daytona Beach

Packed, labeled, and shipped products to customers, providing accurate delivery timelines.

Responded to customers' complaints regarding service and product quality to solve issues.

Provided customers with information on shipment amounts and cost of products through email or online support chat.

Maximized profitability with strategic pricing, discounting, and inventory management techniques.

Negotiated prices, terms of sales and service agreements.

Resolved customer complaints promptly to maintain a positive brand image.

Informed customers of promotions to increase sales productivity and volume.

Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Used well- established online selling techniques and procedures to market products on resale sites

Utilized product knowledge to educate customers on features and benefits.

Analyzed customer buying patterns to make informed decisions on stocking and promotional activities.

Attendant, 11/2023 to 03/2024

Kennedys cleaners – Daytona Beach

Handled front desk taking in clients clothes and tagging them appropriately before sorting them to be laundered

Bagged orders to be hung up for delivery

Checked out customers when picking up their orders

Collaborated with team members to improve overall service quality and guest experience.

Provided excellent customer service to guests by promptly responding to inquiries and requests.

Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.

Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.

Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.

Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.

Handled cash transactions accurately, ensuring proper documentation for financial records.

Provided exceptional customer service by promptly addressing guest needs and complaints

Utilized strong interpersonal skills to establish rapport with guests.

Increased repeat visits, engaging guests with friendly demeanor and personalized recommendations.

Managed check-in and check-out process of items.

Kitchen Helper, 09/2021 to 12/2022

Sweet food junction – Ormond Beach

Prepared deserts

Enhanced kitchen efficiency by assisting with meal preparation and ensuring timely food delivery to customers.

Cleaned and organized kitchen stations to promote team efficiency.

Scraped, washed and efficiently restocked dishware, utensils, and glassware to keep kitchen ready for customer demands.

Assisted chefs with various cooking tasks, contributing to the creation of diverse and delicious menu items for satisfied patrons.

Supported a clean and organized workspace by performing daily kitchen maintenance tasks, contributing to a safe work environment.

Expedited food service by efficiently assembling dishes according to presentation standards, enhancing overall dining experience.

Chopped vegetables, cut up fruit, and prepared sauces

Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Maintained clean, trash-free workspaces to maximize productivity and safety.

Followed proper handling and sanitation procedures to comply with food safety standards and protocols.

Jewelry Sales Associate, 01/2014 to 01/2015

Almighty Pawn – Daytona Beach

Buying gold and jewelry at front counter

Greeted customers, helped locate merchandise, and suggested suitable options.

Online sales, listing and shipping

Product photography for online listings

Wrapping items attractively for gifting and online orders

Scheduling appointments with buyers.

Boosted jewelry sales by providing excellent customer service and personalized product recommendations.

Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.

Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.

Minimized loss due to theft or damage by implementing strict security measures throughout the showroom floor area.

Fostered a positive work atmosphere by collaborating effectively with colleagues, contributing towards overall team success rates in meeting sales objectives.

Conducted daily audits of displayed items, maintaining an accurate representation of available products for clientele.

Skillfully negotiated deals with suppliers, securing attractive pricing options

Enhanced store reputation through effective communication and relationship-building with clients.

Enhanced store presentation by creatively arranging display cases, drawing attention to premium pieces.

Provided detailed product knowledge to customers, enhancing their shopping experience and boosting confidence in their purchases.

Engaged with customers to understand their needs, leading to more effective and personalized sales pitches.

Maintained high level of professionalism and product knowledge

Engaged in friendly conversation with customer to better uncover individual needs.

Stocked merchandise, clearly labeling items, and arranging according to size or color.

Monitored customers for signs of security concerns and escalated issues to management.

Prioritized helping customers over completing other routine tasks in store.

Promoted our store partners watch repair service

Retail Sales Associate, 12/2010 to 08/2011

Beach Access gifts – Port Orange

Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.

Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.

Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise

Printed T-shirts on heat press

Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.

Dressing mannequins

Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.

Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.

Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.

Participated in periodic inventory counts to maintain accurate stock levels.

Monitored sales trends to advise on restocking, ensuring popular items were always available.

Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Created inviting environment for customers by maintaining store organization and cleanliness.

Prioritized helping customers over completing other routine tasks in store.

Performed cash and card transactions to complete customer purchases.

Education

GED

Daytona State College - Daytona Beach, FL

Certifications

Food Handler Certification

Assessments

Sales skills, Proficient, 11/01/23

Work style: Reliability, Proficient, 01/01/23

Retail customer service, Proficient, 08/01/22

Personal Information

Work Permit: Authorized to work in the US for any employer

Hobbies

I crochet amigurumi plushies and clothing accessories which i sell at pop-up markets.

I collect and sell vintage jewelry, clothing, and housewears

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