Customer Service Store Manager

ROSA GARRIDO

**** * **** ******. *****, Fl. ***** · 484-***-****

********@*****.***

OBJECTIVE

Seeking to obtain a position to build my strong analytical, organized and detail-oriented expertise and experience in the full spectrum of client servicing and production. Collaborative team player with ownership and leadership mentality. A track record of delivering the highest quality of strategic solutions to resolve challenges and propel business growth.

EXPERIENCE

AUGUST 2022 – Present

STORE MANAGER

AUTO ZONE, TAMPA, FLORIDA

Store opening and closings, Shipping and Receiving of Parts requiring daily and weekly audits including but not limited to Inventory Review. Managing, Analyzing and reconciliation of monthly Profit and Loss Statements. Daily cash count and reporting confirming available store cash counts twice a day. Meet, Greet and Report Brinks Deposits daily. General customer service including part search and order match driving store execution and performance. Engagement in employee training and staffing and development.

SEPTEMBER 2019 – AUGUST 2022

CLIENT SERVICES – PRINT & INSERT OPERATOR II

FIS GLOBAL, ST, PETERSBURG, FLORIDA

Responsible for working with high speed and high production environments. Tasks include but not limited to printing and inserting to process checks, cards, and inserts. Ensure set up of equipment, loading materials, and clearing jams or resolving other simple malfunctions as needed. Maintain productivity on all machines to deliver quality products while adhering to all deadlines with quality. Complete and maintain operational reports and logs including output and productivity. Accurately check, insert and postage logs, while keeping machines and work areas clean.

MAY 2019 – FEBRUARY 2020

MACHINE OPERATOR

CHIEF PACKAGING CO, OLDSMAR, FLORIDA

Packaging material using machinery to ensure manufactured products are safely prepared and moved for transportation. Sorted, weighed, and sealed a variety of items. Reported production updates, logs, and various reports to leadership in addition to quality control. Confirm damaged prevented of any goods during manufacture and packaging processes.

FEBRUARY 2018 – OCTOBER 2018

MACHINE OPERATOR

IWCO DIRECT, HAMBURG, PA

Operated letter shop machinery at high speeds, prepared and packages direct mail according to mailing sequence, pallet control, and postal standards. Responsibilities included learning all established quality procedures and standards. Verify all component codes and perform Quality Control checks. Maintain clean workstation.

NOVEMBER 2016 – FEBRUARY 2018 SALES ASSOCIATE

DOONEY AND BURKE, READING, PA

Daily opening and/or closing of stores. Maintain inventory and security on all products. Provide outstanding and exquisite customer service to retailers. Ensured fixtures, tables and any display corresponded with company compliance and requirements. Responsible for Point of Sale systems, receiving and shipping of orders.

EDUCATION

JUNE 2021 – PRESENT

FLORIDA CAREER COLLEGE, TAMPA, FL.

•BILLING AND CODING

MAY 2000

READING HIGH SCHOOL, READING, PA.

•GENERAL DIPLOMA

SKILLS

•Active Listening Database Management

•Problem Solving Microsoft Office products

•Time Management Exceptional Verbal & Written Communication

•Compliance Fluent in Spanish

ACTIVITIES & INTERESTS

•Literature Family

•Art, Crafts & DIY Travel

REFERENCES

Available upon request

2

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