Patient Registration Customer Service
Resume:
Donna Douglas Henderson
*****************@*****.***
Professional Summary
Accomplished professional with a diverse background including start up ownership of a million-dollar plus customer service business (funeral home}; claims examination and processing for Blue Cross/Blue Shield; Administrative Control Coordination position at several hospitals including bed control, cardiac monitoring, insurance verification, physicians order transcription and patient registration. Proven ability to leverage analytical skills and sensitivity to meet organizational goals and successful client outcomes. Skills
Medical terminology, insurance claims verification and processing, CPT coding, call center experience, office management, patient registration and scheduling, HIPPA compliance, excellent verbal and written communication skills, Microsoft office and Publisher. Excellent embalming and restorative cosmetic skill.
Work History
Henderson’s Funeral Home, Des Moines, IA Owner/Funeral Director/Embalmer 2000-2023 Alfonso Dawsons Mortuary, Atlanta, GA Lead Funeral Director/ Ofc. Mgr. 1991-2000
• Overview and management of day to day business operation; training of apprentices; insurance verification and payments; funeral, burial and cremation arrangements; collections; employee scheduling; body preparation; coordination with outside vendors; all within strict standards of care and local laws.
Iowa Methodist Medical Center DSM, IA Receptionist/Scheduling 2000-2023
• Digital patient scheduling for various intake disciplines, verified insurance coverage and limitations, maintain demographics, treatment and historical information, according to HIPPA guidelines.
• Managed high call volume, directing calls to appropriate departments, while maintaining a polite and professional demeanor.
St. Joseph’s Hospital Atlanta, GA Admin Control Coordinator 1981-1994
• Patient registration, cardiac monitoring, interpret arrythmias and report to nurses and physicians, transcribe physician orders, assign patient rooms according to criteria, answer high volume calls, order supplies, tests, medications, preliminary coding for medical records, unit scheduling. Blue Cross/Blue Shield of Iowa and Georgia Claims Examiner 1978-1981
• Claims examiner with extensive training in policy limitations and differences based on basic BC/BS policy. Thorough understanding of CPT and ICDM codes. Associate of Applied Science/ Funeral Service and Mortuary Science, Upper Iowa University 2021 Certificate of Completion Funeral Service and Mortuary Science, Gupton Jones College 1994
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