Customer Service Store Manager

Melanie Belhumeur

704-***-**** **********@*****.***

Mooresville, NC 28115

Retail Management/ Business Essentials

-A results-driven and successful retail general manager with 15 years of experience adding business basics, adding business essentials certificate through DeVry University.

-Looking to gain employment in the area of customer service. I am passionate about delivering amazing customer service.

P&L Management

Strategic planning Employee relationships Customer Service Focused

KEY COMPETENCIES

Financial reporting Detail oriented Business development

2019 Paragon Award CVS

Team leadership Communication Operations management Passion for Accuracy

CVS Pharmacy Store Manager

PROFESSIONAL EXPERIENCE

Apr 2005- Apr 2021

Led the busiest stores in the districts in multiple regions in Massachusetts, Connecticut and North Carolina. Became the training store manager to prepare future store managers for their careers within the company. Lead teams of up to 40 individuals to be successful teams. In 2019 the front and pharmacy both won the Paragon Award which is the award given to the best performing store in the district.

2005- 2010 CVS Southbury, CT

2010- 2015 CVS Bourne, MA

2015-2021 CVS Charlotte, NC

EDUCATION

DeVry University

Currently taking classes to obtain a business essentials certificate to learn the basics of business management. Will continue after obtain the certificate I will continue on to obtain my associates then bachelors degree in business management.

Porter & Chester

Medical Assisting Certificate; obtained but did not maintain my national certification for medical assisting

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