Customer Service Human Resources
Resume:
YVETTE FULTON
*** ***** **. ***. ***, Shreveport, La. 71101 H: 318 -761 4592 ********@*****.***
Summary
I have spent 17 years in the field of Retail Store Management. Passionate about helping
customers and creating satisfying shopping experiences. I am experienced in multi-tasking,
human resources, opening and closing stores as well as training associates and members of
my management teams.
Highlights
Employee scheduling Loss prevention Organized
Cash handling accuracy Strong communication skills
Detail-oriented Personnel training and development
Excellent multi-tasker Personnel training and development
Associate training Time management
Inventory control procedures Proficient in MS Office
Detail-oriented Detail-oriented
High-end fashion knowledge
Excellent multi-tasker
Accomplishments
Contributed to a 48% drop in shoplifting through increased awareness and theft prevention
measures.
Routinely helped as many as 75 customers each day in a high-volume retail outlet.
Consistently exceeded daily sales targets with an average of $4700 in sales each day.
Met monthly sales goals for 7 consecutive months.
Received 4“exceeds expectations” ratings on performance reviews.
Experience
Owner Jan 2015 -2018
Langiappe Dreams Event Planning - Shreveport, LA
Answered customers' questions and addressed problems and complaints in person and via
phone. Ensured that clients were happy with ideas and planning before during and after events.
Offered exceptional customer service to differentiate and promote the company brand.
Maintained knowledge of ongoing market and product trends to effectively answer customer
questions.
Store Manager May 2011- 2015
Ashley Stewart Bossier City, La.
Managed 12 associates and worked with a co-manager
We provided exceptional customer service while meeting or exceeding sales goals. I reported to our District manager. I was responsible for inventory control, hiring, training and scheduling associates.
Store Manager Aug 2005 to Mar 2011
White House Black Market - Durham, NC.
Kept the showroom clean and maintained neat, orderly product displays.
Built and maintained effective relationships with co-workers and senior management.
Collaborated with customer service team members to give exceptional service throughout
the entire shopping and purchasing experience.
Offered direction and gave constructive feedback to motivate team members.
Consulted with customers on the latest styles and trends.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Oversaw all daily operations of 1 store locations.
Communicated merchandise needs and issues to appropriate supervisors in a timely manner.
Offered exceptional customer service to differentiate and promote the company brand.
Kept the showroom clean and maintained neat, orderly product displays.
Processed shipments and maintained organized stockroom.
Kept current on market and product trends to effectively answer customer questions.
Marked clearance products with updated price tags.
Store Manager Apr 2003 to May 2005
Bebe - Durham, NC
Maintained visually appealing and effective displays for the entire store.
Consulted with customers on the latest styles and trends.
Exceeded personal sales goals for 3 quarters in a row.
Kept the showroom clean and maintained neat, orderly product displays.
Educated customers on product and service offerings.
Offered exceptional customer service to differentiate and promote the company brand.
Communicated merchandise needs and issues to appropriate supervisors in a timely manner.
Oversaw all daily operations of 2 store locations.
Offered direction and gave constructive feedback to motivate team members.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Built and maintained effective relationships with co-workers and senior management.
Recruited, hired, developed and retained retail talent for the company.
Store Manager Mar 1999 to Feb 2003
Wet Seal - Durham, NC
Helped customers select products that best fit their personal needs.
Offered exceptional customer service to differentiate and promote the company brand.
Maintained visually appealing and effective displays for the entire store.
Consulted with customers on the latest styles and trends.
Exceeded personal sales goals for 3 quarters in a row.
Educated customers on product and service offerings.
Kept the showroom clean and maintained neat, orderly product displays.
Assistant Manager Jul 1995 to Mar 1997
Jan Bell Marketing - Durham, NC
Processed an average of 125 transactions each day in a timely manner.
Answered customers' questions and addressed problems and complaints in person and via
phone.
Helped customers select products that best fit their personal needs.
Offered exceptional customer service to differentiate and promote the company brand.
Opened and closed the store, which included counting cash drawers and making bank
deposits.
Maintained visually appealing and effective displays for the entire store.
Consulted with customers on the latest styles and trends.
Communicated merchandise needs and issues to appropriate supervisors in a timely manner.
Oversaw all daily operations of 1 store location
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
.Offered direction and gave constructive feedback to motivate team members.
Collaborated with customer service team members to give exceptional service throughout
the entire shopping and purchasing experience.
Education
Associate of Arts, Business Marketing 2014
Everest University - Phoenix, Arizona
Coursework in Business and Management
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