Manager/Owner Mercy Funeral System, Inc./Past board member of Boys Hav

Penny L. Taft

**** ******* **., ********, ** ****6

409-***-****

About Me:

I am a highly motivated and enthusiastic professional with a passion for providing great assistance and leadership in a team setting. Throughout my career, I have demonstrated a strong ability to assess, analyze, implement and solve various task throughout the day. With a track record of success in the funeral business I know I have what it takes to provide the best production and efficiency to any team I join.

References

Roland Fannin

Michael Taft

Education

Texas Department of Criminal Justice Academy Beaumont, Texas May 2022 Commonwealth College of Funeral Service Beaumont, Texas 1986-1987 Lamar University Beaumont, Texas 1985-1986

Work Experience

Dispatch Operator January 2024 – Current

- Activated and deactivated badges while receiving emergency calls from the fire department and contacted emergency services when needed. Communicated directions from supervisor via email to employees and all who were involved. Also performed hourly radio checks and adjusted employee scheduling when requested. Locked and unlocked turnstiles when required and monitored 113 camera angles throughout the day.

Correctional Officer July 2022 – January 2024

Texas Department of Criminal Justice

- Dedicated and highly motivated correctional officer with a year of experience ensuring security and safety within correctional facilities. Adept at maintaining order, enforcing rules, and implementing effective strategies to manage inmate behavior. Licensed Funeral Director

Mercy Funeral Home May 1986 – June 2020

- Consulting with families and meeting with the bereaved to discuss preferences, wishes and budget for arrangements. Providing empathy, compassion, and guidance throughout the process.

- Assist the family in making decisions about the type of service, burial or cremation options, casket or urn selection, floral arrangements and other elements of the funeral ceremony. Broussard’s Mortuary June 2020 – January 2021

- Handle and coordinate the necessary documentation, permits, and certificates required for burial or cremation process, as well as for social security, insurance claims, and veteran benefits, if applicable.

- Arrange and oversee visitation hours or viewings for family and friends to pay respects to the deceased. Comeaux Community Funeral Home February 2021 – May 2022

- Handle administrative tasks related to the funeral home, such as scheduling, record-keeping, and financial transactions.

- Offer emotional support and resources to the grieving family during the funeral and beyond. Skills

Problem solving

Self-Control

Empathetic

Motivated

Effective listening

Volunteer Experience – 200 + Hours

Post-Hurricane Harvey

Legacy Health Clinic

Food Bank Beaumont, TX

Christmas Give Away Beaumont, TX