Customer Service Data Entry
Resume:
Garrett Lloyd Sr.
Cumming, Ga. 30028
Dedicated security supervisor with over 20 years of experience. A personable leader who has managed security teams in a Hospital, Retail, and Corporate environment comfortably interacts with people from diverse cultures and backgrounds.
Skills: Communication, Time-Management, Strong Interpersonal Skills, Superb Customer Service, Results-Orientated, Multi-tasking, Problem Solver, Detail Oriented, Organizational Skills, Data Entry, Staff Development, Team Leadership, Word Excel
SECURITY SPECIALIST
HERMES' OF PARIS - 04/2023 -
●Responded to accidents in a timely manner
●Assisted with First aid/ CPR as required.
●Maintained confidentiality of all Security/Loss Prevention property reports/documents
●Conduct investigations and gather evidence as needed
●Welcomed and acknowledged all guests according to company standards
●Made proper daily log entries as normal or emergency situations occurred
SECURITY SUPERVISOR
Northside Hospital Forsyth – Cummings, GA 9/2019 – 8/2022
●Served as a liaison between security officers, patients, and upper management
●Direct oversight of a team of 10 security officers
●Interviewed and hired staff
●Assigned daily tasks to officers to maintain a safe environment throughout the hospital and medical buildings on campus
●Educated, trained, and reinforced staff on correct safety procedures
●Report management for incidents, vehicle accidents, fire safety, property damage, etc.
●Enforcement of NSH policies, staff coaching and utilization of the progressive discipline process up to termination
●Service recovery for patient/visitors concerns regarding safety issues
●Efficiently operated in all security roles in the absence of staff
●Conducted shift briefings and monthly meetings
●Responded to alarms and distress calls in a timely manner
●Ensured all security systems, burglar alarms and CCTV are functional
●Maintained scheduling and periods of leave for staff
WAREHOUSE ASSISTANCE / PROCUREMENT COORDINATOR
SHIPPING AND RECEIVING CLERK
Universal Alloy Corp – Canton, GA 10/2016 – 9/2019
●Scheduled large shipments and planned logistics to ensure that there is sufficient storage space for incoming items and staff on hand to manage the shipments
●Kept files of goods shipped and received by preparing regular shipping and receiving reports for managers
●Handled issues arising in shipping or inventory handling
●Troubleshot shipping issues and customer complaints that arise and worked to solve them
●Obtained and processed material orders, including shipping receiving deliveries
●Maintained the company stockroom through organizing, cleaning, and categorizing items on a regular basis
●Placed merchandise in a warehouse or storage facility by packing, lifting items as necessary, operating forklifts and pallet jacks for large goods
●Coordinated with vendors tools and equipment being ordered or returned for repairs
●Filled out RMA paperwork as necessary prior to shipment pick up
Security Officer
Syngenta - Raleigh, NC 6/2005 – 2/2012
●Customer Service Reception of all visitors – making access badges for visitors, off site Syngenta employees, and contractors
●Received and transferred phone calls (as dispatcher)
● Monitored access points at Keystone site (opening doors as necessary)
● Facilitated contractors and visitors
●Made proper daily log entries as normal or emergency situations occurred
●Made regular patrols of facilities within buildings and parking areas (foot and vehicle patrols)
●Monitored Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system.
●Coordinated with EMS or administered CPR as required. Assisted guests/employees during emergency situations.
Loss Prevention Officer
Crabtree Marriott – Raleigh, NC 04/2010 – 7/2012
Monitor Closed Circuit Televisions,
●Patrolled all areas of the property
●Perimeter alarm system, duress alarms, and fire life safety system.
●Responded to accidents in a timely manner
●Assisted with First aid/ CPR as required.
●Maintained confidentiality of all Security/Loss Prevention property reports/documents
●Conduct investigations and gather evidence as needed
●Welcomed and acknowledged all guests according to company standards
●Monitored access points at Keystone site (opening doors as necessary)
●Received and transferred phone calls (as dispatcher)
Line and Service Technician 1 Customer Service Representative Emergency Dispatch Technician
Carolina Power and Light Subsidiary (Changed name to Progress Energy) 1/1979 – 11/2010
Line and Service Technician 1
●Provided work direction and oversaw the activities of the company crews and servicemen
●Coordinated emergency storm activities and contract employees totaling over a 100 workers
●Reviewed and processed timecards for crews and servicemen.
●Coordinated service installations with various municipalities and officials.
●Processed new and upgrade service installation orders.
●Obtained municipal and state permits as required.
●Assisted in preparing and obtaining legal easements as required.
●General typing (55wpm), filing and receptionist duties
●Served as the serviceman responsible for delegation and appropriate implementation of policies and procedures. Was FAST track champion for a series of months
●Taught training classes on trenching excavation procedure as a State Representative
●Assisted in coordinating new on call rotation for crew monthly schedule
Emergency Dispatch Technician - Direct outage coordination for troubleshooting the electrical distribution system to restore power in a timely manner according to procedures and safety rules.
●Maintain technical competency in the skills necessary to perform activities such as TCA, ROR, VRU, Radio Console, DSCADA, CIM,
●Communicate accurately the status of outages to customers and the media in emergency and routine situations for the affected territory.
●Receive and analyze outage information and coordinate local site personnel to outage events.
●Answer customer calls after business hours and provide assistance as appropriate.
●Answer inquiries and provide information for internal and external customers as necessary.
●Member Distribution Department Diversity Council
●Provide direction to Call Center Staff
Customer Service Representative - Assistant to Customer Service Supervisor
●Respond to customer inquiries regarding billing, outages, connects, disconnects, bill extensions, applications for service in a timely manner.
●Ensured prompt, courteous service to inside as well as outside customers and provided work direction for the clerical staff.
●Resolved customer complaints and bill discrepancies while maintaining excellent customer/company relations.
●Maintained personal contact with trade allies for the purpose of recommending the use of the latest materials and practices for the utilization of company services.
●Conducted energy surveys and analyses of customer premises for the purpose of recommending measures that would result in savings for the customer. Determined heat loss, heat gain, estimates of operating costs.
●Participated in the development of the Company’s marketing plan and program development.
●Represented the company at trade shows, fairs, and community activities.
●Presented safety programs to elementary school students on various topics.
●Miscellaneous accounting duties including meter reading when necessary.
●Coordinated installation of new services with customers, builders and municipal officials
EDUCATION:
Wake Technical College, Lumberton, NC - Introduction to Computers 1992
Raleigh Technical College, Raleigh, NC – Spanish 1 2003
Raleigh Bible Institute, Raleigh, NC - Biblical Studies 2004
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