Customer Service District Manager

ANA VILLANUEVA

Bakersfield, CA ***** 661-***-**** ****************@*****.***

With my extensive experience as a District Manager and Customer Service. I am confident I have the skills and experience necessary to excel in this role. I am eager to use my knowledge and expertise to contribute to the company's success, growth and new challenges. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Wellness Coordinator, 07/2024 - Current

The joint Chiropractic

• Completing transactions using point of sale software and ensuring all patients' accounts are current and accurate

• Able to communicate effectively with members and patients

• Prioritize and perform multiple tasks

• Phone etiquette

• Computer skills

• Educating patients on wellness offerings and services

• Managing the flow of patients through the clinic in an organized manner

• Meeting sales goals

• Scheduling New patients

• Greeting members and patients upon arrival

• Checking members and patients in.

District Manager, 07/2013 - 03/2024

MetroCom – Bakersfield, CA

• Organized, manage and execute Sales Team Meetings

• Develop New Marketing Tactics

• Conduct Sales of new product

• Setting and achieving Goal expectations

• Hiring and Firing

• Reviewing and analyzing sales through Word 360

• Coaching Sales associates and Store Leaders

• Handling purchases and returns

• Responsible for inventory.

• Self-motivated, with a strong sense of personal responsibility.

• Proven ability to learn quickly and adapt to new situations.

• Worked well in a team setting, providing support and guidance. Store Lead, 11/2009 - 07/2013

MetroCom – Bakersfield, CA

• Sales Team Meetings

• Develop New Marketing Tactics

• Conducting Sales of product

PROFESSIONAL SUMMARY

WORK HISTORY

• Responsible for meeting store quotas

• Execute purchases and returns.

Sales Associate, 08/2009 - 11/2009

MetroCom – Bakersfield, CA

• Greet Customers

• Optimistic and positive attitude

• Proactively start conversation

• Recommend personalized solutions

• Teach customers how to enjoy their new products through successful set up and activation

• Meet and exceed sales goals.

Retail Associate, 01/2004 - 04/2009

Sarah's Clothing – Bakersfield, CA

• Greeting Customers

• Complete purchases and returns

• Display Stylist

• Receive and restock merchandise on the sales floor

• Resolve customer complaints and issues in a timely and professional manner. 05/2005

East High School

Bilingual Customer Service

Marketing Leadership

Computer Skills Team Work and Collaboration

Prioritizing Time Management

Affective Communication Critical Thinking

Merchandising Sales Experience

Phone etiquette Scheduling

EDUCATION

SKILLS

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